Client Records Support
- Vancouver, BC, Canada
$27.18 - 28.84 (as per the Collective Agreement) · Full-time
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Job details
- Pay
- $27.18 - 28.84 (as per the Collective Agreement)
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
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Date: Nov 9, 2026
Location: Vancouver, BC, CA
Company: Lookout Housing and Health Society
Employment Status
Full Time - Permanent
Header
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca
Location
Yukon Housing Centre (3 Days) & Al Mitchell (2 Days)
Days and Hours of work
Yukon: Tuesday through Thursday | Shift times will be 0900 - 1700 Hours
Al Mitchell: Monday and Friday | Shift times will be 0900 - 1700 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Salary
$27.18 - 28.84 (as per the Collective Agreement)
Job Summary
The Client Records Support Worker (CRSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. CRSW’s performs a variety of record duties and IT support functions such as data collection and management, coding, abstracting and performing qualitative and quantitative analyses, and duties related to the support of computer hardware and software. The Client Record Support person will orient staff and/or provide direction to volunteers.
Job Duties
Applications will be accepted until November 17, 2026 at 5:00 pm
Apply now »
Date: Nov 9, 2026
Location: Vancouver, BC, CA
Company: Lookout Housing and Health Society
Employment Status
Full Time - Permanent
Header
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca
Location
Yukon Housing Centre (3 Days) & Al Mitchell (2 Days)
Days and Hours of work
Yukon: Tuesday through Thursday | Shift times will be 0900 - 1700 Hours
Al Mitchell: Monday and Friday | Shift times will be 0900 - 1700 Hours
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews
Salary
$27.18 - 28.84 (as per the Collective Agreement)
Job Summary
The Client Records Support Worker (CRSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. CRSW’s performs a variety of record duties and IT support functions such as data collection and management, coding, abstracting and performing qualitative and quantitative analyses, and duties related to the support of computer hardware and software. The Client Record Support person will orient staff and/or provide direction to volunteers.
Job Duties
- Perform a variety of word processing duties such as inputting client information, maintaining relevant registers, updating manuals, and preparing reports
- Provide support related to hardware, software, application programs, and basic network communications
- Check client records for accuracy, completeness, and correctness
- Process corrections, update information and changes, code and abstract client records for required information
- Perform qualitative and quantitative data analyses
- Orient staff to record management requirements
- This position provides remote support to other programs, including the occasional requirement to be on site at other locations
- Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
- Responsible for complying with and contributing to all aspects of health and safety program
- Minimum Grade 12 plus one (1) year of recent related experience; or an equivalent combination of education, training and experience; or other qualifications determined to be reasonable and relevant to the level of work
- Must have current Occupational First Aid Level 1 Certificate
- Crisis Intervention Skills Training an asset
- Ability to work independently and in a team setting
- Strong ability to manage stress and organize workload
- Excellent communication, writing, documentation, and organizational skills
- Ability to understand and maintain clientele/worker boundaries
- Ability to work with disadvantaged and challenging adults in a diverse environment
- Ability to install, upgrade, operate, troubleshoot, and maintain computer equipment and software applications, including knowledge of practices and procedures
- A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
- Criminal Record Clearance; Vulnerable Sector
- This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.
Applications will be accepted until November 17, 2026 at 5:00 pm
Apply now »
More about this job
Responsibilities
Maintain, review, correct, code, and abstract client records, and prepare reports and other record-related documents. Provide basic hardware, software, application, and network support; analyze data; and orient staff to record-management requirements.
Requirements
Requires Grade 12 and one year of recent related experience, or an equivalent combination of education, training, and experience, as well as a current Occupational First Aid Level 1 certificate. Candidates need computer support and troubleshooting ability, strong communication and organizational skills, and the ability to work independently and with diverse clients; crisis intervention training is an asset.
Skills
- Client Records Management
- Data Collection
- Data Management
- Data Analysis
- Record Accuracy and Quality Control
- Word Processing
- Hardware and Software Support
- Computer Troubleshooting
- Basic Network Communications
- Staff Orientation
- Communication
- Documentation
- Organization
- Stress Management
- Client Boundaries
- Crisis Intervention
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Technology
- Data & Analytics
- Social Services
- Security & Safety
Keywords
- Client Records
- Record Management
- Data Collection
- Data Management
- Coding
- Abstracting
- Qualitative Analysis
- Quantitative Analysis
- Word Processing
- Client Information
- Registers
- Report Preparation
- Hardware Support
- Software Support
- Application Programs
- Network Communications
- Computer Troubleshooting
- Computer Equipment
- Occupational First Aid Level 1
- Crisis Intervention Skills Training
- Criminal Record Clearance
- Vulnerable Sector Check
- Respirator Fit Testing
- WorkSafeBC
- Health and Safety