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Added 23 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately…
Added 23 mins ago
T
Customer Experience Associate, part time (future opportunities) - North Shore of Laval, Gatineau and Abitibi
TD
Gatineau, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
S+
Event Coordinator
Sky + Table Event Group
Lethbridge, AB
- Full-time
· Provide excellent customer service by returning phone calls and emails in a timely, efficient manner
Added 24 mins ago
W
(CAN) Customer Service Manager FT
Walmart
Rockland, ON
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 24 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Longueuil, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 39 mins ago
SC
shift supervisor - Store# 57286, BAYLY AND LIVERPOOL
Starbucks Coffee Company
Pickering, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 52 mins ago
WS
restaurant manager
White Spot
Victoria, BC
- Full-time
Added 52 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Surrey, BC
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 52 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Longueuil, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 52 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Hanover, ON
- Contract
Resolves customer issues and refers concerns to management where appropriate.
Added 52 mins ago
WC
Customer Service Manager
Walmart Canada
Ottawa, ON
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 52 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
St. Albert, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 52 mins ago
WC
(CAN) Consumables Associate Full Time
Walmart Canada
Thunder Bay, ON
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 52 mins ago
(CAN) Consumables Associate Part Time
Walmart Canada
Thunder Bay, ON
Resolves customer issues and refers concerns to management where appropriate.
Added 52 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Blainville, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
W
(CAN) Consumables Associate
Walmart
Surrey, BC
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 1 hour ago
W
Customer Service Manager
Walmart
Ottawa, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Blainville, QC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
W
(CAN) Consumables Associate Part Time
Walmart
Thunder Bay, ON
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 2 hours ago
WO
Territory Manager - Lower Mainland, BC (Legacy Division)
Women of the Vine & Spirits
Burnaby, BC
- Full-time
…selling the company's products/services and providing excellent customer service to fulfill the potential of our suppliers and…
Added 2 hours ago
W
(CAN) Consumables Associate
Walmart
Hanover, ON
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 2 hours ago
FC
Administrative Assistant
Federated Co-operatives Limited
Melfort, SK
- Full-time
Answer incoming phone calls and address customer concerns and questions.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.

Closed listing

Lookout Housing and Health

Program Resource Worker

North Vancouver, BC, Canada

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) · Internship

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)
Job type: Internship
Closing date: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

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Date: Sep 29, 2026

Location: North Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Part Time - Permanent

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Dovercourt

Days and Hours of work

Sunday through Monday

Shift times will be 1530 - 2330 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The Program Resource Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the mental, developmental and physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the support of the guests. 

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.
Participates in and oversees various client-focused social and recreational activities.
Administer medication to clients and provides medication reminders, in accordance with established policy.
Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
Accompanies guests on outings such as appointments, shopping, and leisure activities. This may include accompanying guests to other sites for services.
Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.
Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.
Assists guests with self-care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
Responsible for complying with and contributing to all aspects of health and safety program.
Performs other related duties as assigned.

Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Understands and maintains clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.
Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 6, 2026 at 5:00 pm

Apply now »

About employer

More about this job

Responsibilities

Provide guests with practical support, resource referrals, medication assistance, and help with daily living, self-care, and recreational activities. Maintain records, monitor guest and site safety, respond to emergencies and volatile situations, and contribute to a safe, supportive facility.

Requirements

Requires a related certificate or at least Grade 12 education plus two years of recent related experience, or an equivalent combination of education, training, and experience. Applicants need current Occupational First Aid Level 1, community-resource familiarity, strong communication and organizational abilities, and the capacity to work with diverse adults; vulnerable-sector criminal record clearance and respirator fit testing are required.

Skills

Community Resource Navigation
Client Support
Medication Administration
Activities Of Daily Living Assistance
Crisis Intervention
De-escalation
First Aid
Naloxone Administration
Trauma-Informed Practice
Documentation And Recordkeeping
Communication
Organization
Stress Management
Teamwork
Boundary Management
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Community Resources
Housing Support
Mental Health
Addiction Services
Harm Reduction
Income Assistance
Occupational First Aid Level 1
Crisis Intervention Skills (CPI)
Naloxone
Trauma-Informed Practice
Medication Administration
Activities Of Daily Living
Client Documentation
Medication Charts
Statistical Records
Non-Violent Crisis Intervention
Emergency Response
Respirator Fit Testing
WorkSafeBC
Vulnerable Sector Criminal Record Clearance
Guest Intake And Orientation
Self-Care Support
Community Outreach
Health And Safety
Client Boundaries

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