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Job Title Shelter Resource Worker
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Job Title Tenant Support Worker
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Lookout Housing and Health

Program Resource Worker

North Vancouver, BC, Canada

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) · Full-time

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Job details

Pay: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

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Date: Sep 29, 2026

Location: North Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time - Permanent

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Dovercourt

Days and Hours of work

Tuesday through Saturday

Shift times will be 1530 - 2330 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The Program Resource Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing support that meets the mental, developmental and physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the support of the guests. 

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.
Participates in and oversees various client-focused social and recreational activities.
Administer medication to clients and provides medication reminders, in accordance with established policy.
Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
Accompanies guests on outings such as appointments, shopping, and leisure activities. This may include accompanying guests to other sites for services.
Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.
Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.
Assists guests with self-care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
Responsible for complying with and contributing to all aspects of health and safety program.
Performs other related duties as assigned.

Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Understands and maintains clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.
Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 6, 2026 at 5:00 pm

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More about this job

Responsibilities

Support guests with housing, health, daily living, self-care, and community resource needs, including medication assistance and participation in social and recreational activities. Maintain records, help ensure a safe environment, respond to emergencies and crises, and coordinate with staff, service providers, volunteers, and community placements.

Requirements

Applicants need a related certificate or at least Grade 12 education plus two years of recent related experience, or an equivalent combination of education, training, and experience. A current Occupational First Aid Level 1 certificate, vulnerable-sector criminal record clearance, respirator fit testing, and the ability to support disadvantaged adults are required; CPI, Naloxone, and trauma-informed practice training are assets.

Skills

Community Resource Navigation
Guest Intake and Orientation
Medication Administration
Activities of Daily Living Support
Crisis Intervention
First Aid
Harm Reduction
Mental Health Support
Addiction Support
Documentation and Record-Keeping
Emergency Response
Communication
Workload Organization
Teamwork
Boundary Management

Visa sponsorship

Not detected in the job text

Keywords

Housing Support
Community Resources
Mental Health
Addiction
Income Assistance
Harm Reduction
Occupational First Aid Level 1
Crisis Intervention Skills (CPI)
Naloxone
Trauma-Informed Practice
Medication Administration
Activities of Daily Living
Guest Intake
Client Documentation
Emergency Response
Non-Violent Crisis Intervention
Vulnerable-Sector Criminal Record Clearance
Respirator Fit Testing
WorkSafeBC
Social and Recreational Activities
Personal Hygiene Support
Meal Planning and Preparation
Financial Support
Community Service Agencies

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