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Lookout Housing and Health

Shelter Resource Worker

Duncan, BC, Canada

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) · Full-time

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Job details

Pay: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

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Date: Oct 13, 2026

Location: Duncan, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time - Temporary

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

EWR Cumberland

Days and Hours of work

Sunday through Thursday

Shift times will be 1530 - 2330 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
Accept referrals, and identify and share information with a variety of Lookout’s external resources
Refer guests to a variety of community services
Interview and provide basic necessities; ensuring a safe and supportive environment for all
Complete required records and maintain statistical data
Support others in the shelter who are in need of assistance
Provide assistance for new staff
Job duties are complex and may have a few disagreeable factor
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Understands and maintains clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 20, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU

Apply now »

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More about this job

Responsibilities

Provide intake, orientation, basic necessities, supervision, and support to adults experiencing homelessness in a 24-hour emergency shelter. Refer guests to community services, maintain records and statistics, assist colleagues and new staff, and contribute to workplace health and safety.

Requirements

Requires a related certificate or at least Grade 12 education plus two years of recent related experience, or an equivalent combination, along with current Occupational First Aid Level 1 certification. Candidates need familiarity with community resources, strong communication and organizational abilities, and the capacity to work independently or as part of a team; vulnerable-sector criminal record clearance is required.

Skills

Community Resource Referral
Shelter Guest Intake
Crisis Support
Client Supervision
Communication
Writing and Documentation
Workload Organization
Stress Management
Teamwork
Independent Work
Client Boundaries
Harm Reduction
Trauma-Informed Practice
Occupational First Aid
Naloxone Administration
Health and Safety Compliance

Visa sponsorship

Not detected in the job text

Keywords

Emergency Shelter
Homelessness
Community Resources
Addiction Support
Mental Health
Income Assistance
Harm Reduction
Shelter Intake
Guest Orientation
Crisis Intervention Skills
Naloxone
Trauma-Informed Practice
Occupational First Aid Level 1
Respirator Fit Testing
WorkSafeBC
Health and Safety
Vulnerable Sector Criminal Record Clearance
Client Documentation
Statistical Data
Client Boundaries
Community Service Referrals

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