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Added 9 mins ago
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Lookout Housing and Health

Shelter Resource Worker

Courtenay, BC, Canada

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement) · Internship

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Job details

Pay: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)
Job type: Internship
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

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Date: Oct 27, 2026

Location: Courtenay, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Casual

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Courtenay Temp Winter Shelter

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
Accept referrals, and identify and share information with a variety of Lookout’s external resources
Refer guests to a variety of community services
Interview and provide basic necessities; ensuring a safe and supportive environment for all
Complete required records and maintain statistical data
Support others in the shelter who are in need of assistance
Provide assistance for new staff
Job duties are complex and may have a few disagreeable factor
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
Must have current Occupational First Aid Level 1 Certificate
Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
Ability to work independently or in a team setting
Strong ability to manage stress and organize workload
Excellent communication, writing, documentation, and organizational skills
Understands and maintains clientele/worker boundaries
Ability to work with disadvantaged and challenging adults in a diverse environment
Strong physical and mental ability to perform work tasks and operate job related equipment
A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until November 27, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU

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More about this job

Responsibilities

Provide supervision, practical assistance, and a safe, supportive environment for adults experiencing homelessness, including conducting intakes and orientations. Connect guests with community services, maintain records and statistics, support colleagues and new staff, and follow health and safety requirements.

Requirements

Applicants need a related certificate or at least Grade 12 education plus two years of recent related experience, or an equivalent combination, along with a current Occupational First Aid Level 1 certificate. The role also requires familiarity with community resources, strong communication and organizational abilities, a Vulnerable Sector criminal record clearance, and successful respirator fit testing; two years of sobriety is required for applicants with past alcohol or drug-use concerns.

Skills

Crisis Intervention
Community Resource Referrals
Guest Intake and Orientation
Harm Reduction
Trauma-Informed Practice
Occupational First Aid
Naloxone Administration
Communication
Documentation
Organization
Stress Management
Teamwork
Independent Work
Client Boundaries
Health and Safety

Visa sponsorship

Not detected in the job text

Keywords

Emergency Shelter
Homelessness
Addictions
Mental Health
Community Resources
Income Assistance
Harm Reduction
Crisis Intervention Skills
Naloxone
Trauma-Informed Practice
Occupational First Aid Level 1
Respirator Fit Testing
WorkSafeBC
Health and Safety
Guest Intake
Shelter Orientation
Community Service Referrals
Client Boundaries
Vulnerable Sector Criminal Record Clearance
Statistical Data
Collective Agreement

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