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Added 13 mins ago
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Lookout Housing and Health

Tenant Support Worker

Courtenay, BC, Canada

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement) · Full-time

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Job details

Pay: $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

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Date: Nov 6, 2026

Location: Courtenay, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time - Permanent 

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

The Junction-Courtenay

Days and Hours of work

Sunday through Thursday

Shift times will be 1530 - 2330 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

Job Duties

Will participate in tenant intakes, and provide support services and assessments
Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication
Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis
Complete required paperwork and maintain statistical and evaluative data
Assist with volunteers and practicum students on site
Some external work is likely to occur; use of an automobile may, at times, be useful
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

Diploma in Community Social Service
Class 5 BC Drivers’ License (*Only if required)
OFA 1 First Aid Certificate
Food Safe Certificate (*Only if required)
Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
A minimum of two (2) years sobriety if having alcohol and/or drug problems.
Criminal Record Clearance – Vulnerable Sector

Skills And Abilities

Knowledge/familiarity with related resources such as: Mental Health, Income Assistance,
Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
Ability to carry out the duties of the position
Ability to work independently and in cooperation with others
Ability to operate related equipment
Ability to communicate effectively both verbally and in writing
Ability to organize and prioritize work
Ability to observe and recognize changes in guests
Ability to establish and maintain rapport with guests
Home management skills
Ability to instruct
Suitability to work with disadvantaged and challenging adults in a diverse environment.
Ability to analyze and resolve problems
Conflict resolution and crisis intervention skills
Advocacy Skills

Respirator Fit Test Requirement

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Closing Date

Applications will be accepted until November 17, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU

Apply now »

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More about this job

Responsibilities

Support tenants through intakes, assessments, service planning, crisis intervention, and ongoing assistance with basic needs, finances, and medication. Maintain required records and safety practices, support volunteers and practicum students, and help tenants build independence and stability.

Requirements

Requires a Community Social Service diploma, First Aid and Food Safe certificates where applicable, and at least two years of related experience or an equivalent combination of education and experience. Candidates must have vulnerable-sector criminal record clearance; a Class 5 BC driver's license may be required, and applicants with alcohol or drug problems must have at least two years of sobriety.

Skills

Tenant Support
Service Planning
Crisis Intervention
Medication Administration
Financial Administration
Mental Health Support
Income Assistance Resources
Harm Reduction
Trauma-Informed Practice
Addictions Support
Verbal and Written Communication
Work Organization and Prioritization
Observation
Conflict Resolution
Advocacy
Home Management

Visa sponsorship

Not detected in the job text

Keywords

Community Social Services
Tenant Support
Housing Support
Tenant Intakes
Assessments
Service Plans
Crisis Intervention
Medication Administration
Financial Administration
Basic Needs
Mental Health
Income Assistance
Harm Reduction
Trauma-Informed Practice
Addictions Support
Health and Safety
First Aid
Food Safe
Vulnerable-Sector Criminal Record Clearance
Class 5 BC Driver's License
Respirator Fit Testing
Conflict Resolution
Advocacy
Home Management
Statistical and Evaluative Data

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