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Loonie Times Custom Mascot & Plush

General Manager Operations

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

General Manager - Operations

Full-Time | On-Site

About Company:

Since 1996, Loonie Times Custom Mascots & Plush has produced over 6,000 custom mascots and plush characters for brands around the world. Our work has represented companies like Disney, Netflix, Amazon, Kellogg’s, PepsiCo, and Home Depot, as well as schools, sports teams, non-profits, and growing businesses.

We combine creativity, craftsmanship, and industry expertise to bring characters to life and help brands stand out.

About Role:

Loonie Times is seeking a dynamic and strategic General Manager Operations to oversee end-to-end manufacturing and operational activities for our custom mascot design and production business. The successful candidate will drive operational excellence, production efficiency, quality control, workforce management, and continuous improvement initiatives. Experience in the garment, apparel, textile, costume, or related manufacturing industries is highly preferred due to the transferable skills in production planning, fabrication, sewing operations, quality management, and process optimization.

Key Responsibilities:

Operations Management

· Oversee and manage all production and operational activities across the Company’s Canadian and U.S. locations.

Ensure efficient workflow, productivity, and timely delivery of products.
Drive continuous improvement initiatives to enhance operational performance.
Resource planning and allocation to run smooth operation to meet sales target.

Team Leadership

Lead, mentor, and develop production and operations teams.
Foster a culture of accountability, collaboration, and excellence.
Support workforce planning and performance management.

Quality & Compliance

Ensure products meet company quality standards and customer expectations.
Maintain compliance with health, safety, and workplace regulations.
Implement corrective actions to address operational issues.

Production Planning & Inventory

Oversee production scheduling and resource allocation.
Monitor inventory levels and coordinate material requirements.
Develop best practices to improve operations efficiency.

Strategic & Financial Management

Manage operational budgets and control costs.
Track key performance metrics and prepare management reports.
Identify opportunities for operational growth and process optimization.

Qualifications & Experience

· Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Textile Engineering, or a related field.

· 10–12 years of progressive experience in operations and production management within the garment/apparel manufacturing industry.

· Minimum 5 years of experience in a senior leadership role managing large production teams.

· Strong knowledge of manufacturing processes, production planning, quality control, and supply chain operations.

· Experience implementing Lean Manufacturing, Continuous Improvement, or Operational Excellence initiatives is preferred.

· Proven ability to manage multiple priorities in a fast-paced manufacturing environment.

· Approximately 25% travel is required to support business operations across the Company’s Canadian and U.S. locations.

Skills & Competencies

· Strong leadership and people management skills.

· Strategic thinking and problem-solving abilities.

· Excellent communication and stakeholder management skills.

· Strong analytical and decision-making capabilities.

· Budgeting and cost-control expertise.

· Knowledge of workplace health and safety regulations.

· Proficiency in ERP systems, Microsoft Office Suite, and operational reporting tools.

Salary and Benefits:

· $ 110000 CAD -120000 CAD

· 100% company-paid health & dental benefits

· Yearly performance bonus

· Unlimited growth and career development opportunities

Additional Information:

· This is a replacement role to support ongoing business operations.

· We do not use AI tools in the screening or selection process.

Loonie Times Custom Mascot & Plush is committed to fostering a diverse, equitable, and inclusive workplace. We believe that different perspectives strengthen our team and drive innovation. We encourage applications from all qualified candidates and provide accommodations in accordance with applicable legislation throughout the hiring process

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More about this job

Responsibilities

Oversee production and operational activities across Canadian and U.S. locations, managing workflow, scheduling, inventory, quality, compliance, and workforce performance. Lead continuous improvement and operational growth initiatives, manage budgets and costs, and report on key performance metrics.

Requirements

Requires a bachelor's degree in business administration, operations management, industrial engineering, textile engineering, or a related field, along with 10–12 years of progressive operations and production management experience in garment or apparel manufacturing. Candidates should have at least five years in senior leadership managing large production teams, strong manufacturing and supply chain knowledge, and experience with operational improvement; approximately 25% travel is required.

Skills

Operations Management
Production Planning
Manufacturing
Team Leadership
Workforce Management
Quality Control
Continuous Improvement
Lean Manufacturing
Inventory Management
Supply Chain Operations
Budgeting
Cost Control
Strategic Planning
Problem-Solving
ERP Systems
Workplace Health and Safety

Benefits

Company-Paid Health and Dental Benefits
Yearly Performance Bonus
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Custom Mascots
Plush Manufacturing
Garment Manufacturing
Apparel Manufacturing
Textile Manufacturing
Production Planning
Production Scheduling
Fabrication
Sewing Operations
Quality Management
Quality Control
Supply Chain Operations
Inventory Management
Resource Allocation
Lean Manufacturing
Continuous Improvement
Operational Excellence
ERP Systems
Microsoft Office Suite
Operational Reporting
Budget Management
Cost Control
Workforce Planning
Performance Management
Health and Safety Regulations

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