Inside Sales Representative

Company Description LOOP Industrial Equipment Ltd. is an executive office company headquartered at 89 King St West, in Dundas, Ontario. The company operates in the industrial equipment sector, supporting a range of commercial and industrial clients. Team members work closely with customers and partners to provide reliable equipment solutions and responsive service. LOOP Industrial Equipment Ltd. offers a professional environment where employees can contribute to the company’s growth and build long-term customer relationships.

Role Description The Inside Sales Representative is a full-time, on-site role based in the Greater Hamilton (Burlington) Metropolitan Area. This role focuses on managing inbound and outbound sales activities, qualifying leads, and developing opportunities within assigned accounts. Day-to-day responsibilities include responding to customer inquiries, preparing quotations, following up on proposals, and maintaining accurate records in the CRM system. The Inside Sales Representative works closely with the sales and operations teams to ensure timely order processing, coordinate delivery details, and resolve customer issues. The role also involves nurturing relationships with existing customers, identifying upsell and cross-sell opportunities, and contributing to sales targets and overall revenue growth.

Qualifications

• Demonstrated Inside Sales experience, including handling inbound and outbound calls and managing sales pipelines.
• Strong Customer Service and Customer Satisfaction skills, with the ability to build trust and maintain long-term relationships.
• Proven Lead Generation capabilities, including prospecting, qualification, and follow-up activities.
• Account Management experience, including maintaining account records, understanding client needs, and supporting repeat business.
• Effective verbal and written communication skills, with strong negotiation and presentation abilities.
• Comfort using CRM and basic office software (e.g., CRM platforms, spreadsheets, email tools).
• Ability to work on-site, collaborate with cross-functional teams, and manage multiple priorities in a fast-paced environment.
• Previous experience in industrial equipment, manufacturing, or B2B sales is an asset; post-secondary education in business or a related field is beneficial.