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Added 8 mins ago
WP
Project Administration Assistant
WestUrban Properties Management
Campbell River, BC
- Full-time
…currently accepting applications for a Project Administration Assistant in Campbell River, BC. If you thrive in a fast-paced environment, we encourage you to…
Added 22 mins ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
…members including (depending on staffing levels by club) an assistant manager, a front desk lead, and front desk…
Added 23 mins ago
RH
Administrative Assistant
Runnymede Healthcare Centre
Toronto, ON
- $63,010.35 to $73,713.9 CAD / year
- Full-time
The Administrative Assistant plays a key role in supporting the leadership team by providing high-level, professional administrative assistance. This position is responsible for managing a…
Added 38 mins ago
LH
Clinic Administrative Lead
LMC Healthcare
Barrie, ON
- Full-time
…support to the immediate Medical Office Administrator/Medical Assistant (MOA/MA) staff, the Clinic Administrative Lead will be responsible for building relationships with the wider clinic…
Added 38 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
…contributing to program-level integration, governance, and executive…
Added 52 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
…Mutual Canada workplaces and the Canadian Centralized Executive Assistant team. The role is accountable for facilities and front-of-house services, workplace experience, executive support,…
Added 52 mins ago
Legal Director, Commercial Counsel
Celestica International LP
Toronto, ON
Experience in technology, communications and manufacturing is an asset, but we understand these skills are somewhat unique in the market, so we are more than willing to train the right…
Added 1 hour ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Working closely with Loopio’s Customer Experience Leaders, Product, and other cross-functional departments developing digital communications for Loopio’s customers
Added 1 hour ago
HO
Constituency Assistants
House of Commons (Canada) / Chambre des communes (Canada)
London, ON
- $50,000 to $53,000 CAD / year
- Full-time
The office of the Honourable Arielle Kayabaga, Member of Parliament for London West is currently seeking qualified candidates to fill two Constituency Assistant positions.
Added 1 hour ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Brampton, ON
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 1 hour ago
DT
Assistant Manager I
Dollar Tree Stores
Chilliwack, BC
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 hours ago
CC
Assistant Store Manager
Canna Cabana
North Bay, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) at the North Bay, ON location is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively…
Added 2 hours ago
CC
Retail Sales Associate
Canna Cabana
Toronto, ON · Bathurst & Steeles, North York, ON
- $17.95 CAD / hour
- Part-time
Abide by all company policies and procedures as directed by the Store/Assistant Managers.
Added 2 hours ago
OL
Recreation Assistant - Full Time
Optima Living
Calgary, AB
- Full-time
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 2 hours ago
Assistant Planner (Contract 12 months)
Lakeside Book Company
Louiseville, QC
Experience in planning, project coordination, or as a planning/project assistant
Added 2 hours ago
Academic Advising and Program Assistant, College of Agriculture and Bioresources
University of Saskatchewan
Saskatoon, SK
…DegreeWorks; maintaining and updating student files; sending communications to students via PAWS; supporting Faculty Advisors; supporting student events as required; assisting with class…
Added 2 hours ago
Administrative Assistant, Plant Sciences
University of Saskatchewan
Saskatoon, SK
…requires the ability to engage in professional and meaningful communications at all…
Added 2 hours ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Edmonton, AB
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 2 hours ago
C
Student, Office of the VP of Human Resources
CBC/Radio-Canada
Ottawa, ON
- Part-time
…organization. You will play a vital role in supporting the Executive Assistant and the broader VP's office, ensuring the smooth execution of daily operations and key organizational…
Added 2 hours ago
M
Operations Supervisor (12 month Contract)
McKesson
Edmonton, AB
- Full-time
…Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with…
Added 2 hours ago
CB
Knowledge Management Lawyer
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
…Knowledge & Practice Innovation department, reporting to our Assistant Director of Knowledge. The Knowledge Management Lawyer has responsibility for development and delivery of the…
Added 2 hours ago
BC
Project Assistant/Office Administrator - Buildings West
Bird Construction
Kelowna, BC
- Full-time
Project Assistant/Office Administrator - Buildings WestThe Project Assistant/Office Administrator - Buildings West is accountable for assisting with document control, submittals, day-to-day…
Added 2 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 3 hours ago
UH
Administrative Assistant II, Medical
University Health Network
Toronto, ON
- Part-time
The Administrative Assistant II exercises judgment and independence in the performance of administrative activities, the principal responsibilities include: utilizing knowledge of medical…
Added 3 hours ago
CO
Administrative Assistant 4 - Street Crime Unit (up to two year term)
City of Saint John
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- Full-time

Loopio Inc.

Scaled Customer Success Manager

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

Take your career to new heights with Loopio! 🚀✨

Loopio is looking for a client-facing, relationship-focused, outcomes-oriented individual to join our innovative Scaled Customer Success team! In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives. You’ll also join a company with endless opportunities to accelerate your career! Are you ready for your next adventure?

Note: This is an existing vacancy on the team

💻 What You’ll Be Doing

Working as part of the Scaled/Digital Customer Success team within Loopio’s Customer Success at Scale department, focused on helping customers win in their response management efforts through a digital-led customer journey
Getting in front of the customer to gather feedback, understand their needs, and provide guidance on product adoption.
Working closely with Loopio’s Customer Experience Leaders, Product, and other cross-functional departments developing digital communications for Loopio’s customers
Create standardized, personalized communications for customers based on time-based, action-based, or value-driven triggers, with the purpose of driving adoption and reducing churn
Monitor customer health, usage trends, and engagement metrics to ensure each customer is driving adoption within the Loopio platform
Partner closely with other teams within the CS at Scale Department (Adoption Services, Renewals, Education) to iterate on the Digital Customer Journey
Partner with Customer Enablement Managers to ensure a seamless transition from onboarding to our nurture phase
Monitor key product metrics and our Customer Health Score framework to understand customer usage and adoption of Loopio and predict customer behaviour
Work with our Customer Success software, Gainsight, to build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
Provide value-add services to customers as requested that support the adoption of Loopio and the customer’s ROI, including webinars, in-app guides, and other digital strategies
The net result is driving amazing outcomes for our customers that will then positively impact the business performance of Loopio through renewals and customer growth

✨ What You’ll Bring to the Team

Impeccable written and oral communication skills; you’ll be communicating with our customers, after all!
You are naturally curious and always seeking to understand the 'why' of the problems you are solving for your customers
Highly organized; your calendar reminders have calendar reminders
A master of project management where deadlines are set, met and key stakeholders are kept up-to-date
Demonstrated ability to drive high-volume engagements and manage a large book of business effectively
Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
Extremely analytical; you leverage data in all of your decision-making and can easily identify trends and recommend engagement strategies to address performance metrics
At least one year of experience in Customer Success, customer service, or customer marketing
Experience in SaaS is a huge plus!

Where You’ll Work 📍

Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇺🇲 US, 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru), and 🇬🇧 London.

The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ♥️ Working at Loopio

Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.
We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
We’ll give you a Claude account to experiment with, automate your routine tasks, and build tools so you can work smarter every day.

You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam!

Our four Employee Resource Groups offer opportunities for employees to learn and connect year-round.
You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description - particularly members of underrepresented groups.

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process.

For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.

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More about this job

Responsibilities

You will manage a digital-led customer journey to drive product adoption, reduce churn, and gather customer feedback. You will also collaborate with cross-functional teams to create standardized communications and success plays using data-driven insights.

Requirements

The role requires at least one year of experience in Customer Success, customer service, or customer marketing, with SaaS experience being a significant advantage. Candidates must possess excellent communication, project management, and analytical skills to manage a large book of business effectively.

Skills

Customer success
Project management
Data analysis
Communication skills
Relationship building
SaaS
Customer engagement
Digital strategy
Product adoption
Churn reduction
Gainsight
Customer health monitoring
Webinar hosting
Customer enablement
Problem solving
Time management

Benefits

Health and wellness benefits
MacBook laptop
Monthly phone and internet subsidy
Work-from-home budget
Professional mastery allowance
Equity
Bonus
Flexible co-working locations

Remote locations

Canada
United States
India
London, United Kingdom

Remote locations (standardized)

Canada
India
London, England, United Kingdom
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Gainsight
Digital Strategy
Customer Journey
Product Adoption
Churn Reduction
Data Analysis
Project Management
Customer Engagement
Customer Health Score
Webinars
Customer Enablement
Remote-first
Customer Experience
Relationship Management
Performance Metrics
Communication
Standardized Communications
Success Plays

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