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Added 8 mins ago
BA
Warehouse Coordinator
Barricades and Signs
AB · Sturgeon County, AB
- Full-time
…a full range of roadside safety products and onsite traffic services to our customers. We treat our employees like our family and with such significant growth there is ample room for growth…
Added 8 mins ago
Senior Total Wealth Planner - Vancouver, BC
Scotiabank
Vancouver, BC
Working knowledge of the Wealth Management business line including the value proposition, the products and services it provides to high net worth clients, and the manner in which they are…
Added 8 mins ago
Supervisor, Operations Relief
Canada Post - Postes Canada
Hamilton, ON
Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to…
Added 22 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Elmvale, ON · Midhurst, ON
- Full-time
…frontline staff delivering road maintenance and operational services for the Township. The Supervisor ensures all activities are completed safely, efficiently, and in full compliance with…
Added 22 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Listowel, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Grande Prairie, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Salmon Arm, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Cashier, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 22 mins ago
SD
Cashier, Hourly Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 23 mins ago
HH
Crisis Management Services Counsellor (Critical Incident Response)
Homewood Health Centre
Cape Breton, NB
- Part-time
Homewood Health™ is looking for an experienced crisis management specialist to provide workplace trauma response and organizational crisis management services on an occasional, contract…
Added 23 mins ago
CH
License Practical Nurse - FT - Evenings
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the…
Added 23 mins ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
Implement system changes and break fixes following IMITS change control processes and incident management processes. Perform maintenance activities on various clinical applications…
Added 23 mins ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
…Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and stop attacks when they occur, and support in developing and…
Added 23 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
…also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed and the project is complete. I also love the growth…
Added 37 mins ago
B
Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
Added 37 mins ago
QP
Operations Coordinator
QuadReal Property Group
AB · Edmonton
- Full-time
Monitor Tenant Response Management in conjunction with Building Operations – QuadReal Connect work order response times and resolution details.
Added 37 mins ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
We're looking for a Customer Service Representative (CSR) to serve as the primary contact for a group of assigned customer accounts and take ownership of their orders. The CSR is the voice…
Added 37 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. (Ask about shopping experience, sell additional add-ons and promote…
Added 38 mins ago
TT
Warehouse Technician
TF Truckload & Logistics
Edson, AB
- Full-time
…are positioned to provide our customers with a wide array of services. With the variety of origin and destination points in our customers supply chain, we know the solution framework must…
Added 38 mins ago
BS
Bilingual Sr. Sales Representative
Bilingual Source
Brampton, ON
- $90,000 to $130,000 CAD / year
- Full-time
Languages: Fluent spoken and written French and English required for customer prospecting, commercial negotiations, quotations and account management.
Added 53 mins ago
4A
Lot Attendant - Automart London
401 Auto
London, ON
- Full-time
The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle,…
Added 53 mins ago
T
Project Manager
Thales
Ottawa, ON
- Full-time
…its business rhythm and all associated governance aspects in order to ensure successful project execution. The role will demand an individual with highly developed communication and…
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
Added 1 hour ago
C
Financial Advisor CIRO-ID
CIBC
London, ON
- Full-time
As a member of the Imperial Service Team, you’ll manage and grow a dedicated client portfolio through key relationship management, creating comprehensive financial plans and providing…

Loopio Inc.

Scaled Customer Success Manager

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

Take your career to new heights with Loopio! 🚀✨

Loopio is looking for a client-facing, relationship-focused, outcomes-oriented individual to join our innovative Scaled Customer Success team! In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives. You’ll also join a company with endless opportunities to accelerate your career! Are you ready for your next adventure?

Note: This is an existing vacancy on the team

💻 What You’ll Be Doing

Working as part of the Scaled/Digital Customer Success team within Loopio’s Customer Success at Scale department, focused on helping customers win in their response management efforts through a digital-led customer journey
Getting in front of the customer to gather feedback, understand their needs, and provide guidance on product adoption.
Working closely with Loopio’s Customer Experience Leaders, Product, and other cross-functional departments developing digital communications for Loopio’s customers
Create standardized, personalized communications for customers based on time-based, action-based, or value-driven triggers, with the purpose of driving adoption and reducing churn
Monitor customer health, usage trends, and engagement metrics to ensure each customer is driving adoption within the Loopio platform
Partner closely with other teams within the CS at Scale Department (Adoption Services, Renewals, Education) to iterate on the Digital Customer Journey
Partner with Customer Enablement Managers to ensure a seamless transition from onboarding to our nurture phase
Monitor key product metrics and our Customer Health Score framework to understand customer usage and adoption of Loopio and predict customer behaviour
Work with our Customer Success software, Gainsight, to build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
Provide value-add services to customers as requested that support the adoption of Loopio and the customer’s ROI, including webinars, in-app guides, and other digital strategies
The net result is driving amazing outcomes for our customers that will then positively impact the business performance of Loopio through renewals and customer growth

✨ What You’ll Bring to the Team

Impeccable written and oral communication skills; you’ll be communicating with our customers, after all!
You are naturally curious and always seeking to understand the 'why' of the problems you are solving for your customers
Highly organized; your calendar reminders have calendar reminders
A master of project management where deadlines are set, met and key stakeholders are kept up-to-date
Demonstrated ability to drive high-volume engagements and manage a large book of business effectively
Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
Extremely analytical; you leverage data in all of your decision-making and can easily identify trends and recommend engagement strategies to address performance metrics
At least one year of experience in Customer Success, customer service, or customer marketing
Experience in SaaS is a huge plus!

Where You’ll Work 📍

Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇺🇲 US, 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru), and 🇬🇧 London.

The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ♥️ Working at Loopio

Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.
We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
We’ll give you a Claude account to experiment with, automate your routine tasks, and build tools so you can work smarter every day.

You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam!

Our four Employee Resource Groups offer opportunities for employees to learn and connect year-round.
You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description - particularly members of underrepresented groups.

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process.

For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.

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More about this job

Responsibilities

You will manage a digital-led customer journey to drive product adoption, reduce churn, and gather customer feedback. You will also collaborate with cross-functional teams to create standardized communications and success plays using data-driven insights.

Requirements

The role requires at least one year of experience in Customer Success, customer service, or customer marketing, with SaaS experience being a significant advantage. Candidates must possess excellent communication, project management, and analytical skills to manage a large book of business effectively.

Skills

Customer success
Project management
Data analysis
Communication skills
Relationship building
SaaS
Customer engagement
Digital strategy
Product adoption
Churn reduction
Gainsight
Customer health monitoring
Webinar hosting
Customer enablement
Problem solving
Time management

Benefits

Health and wellness benefits
MacBook laptop
Monthly phone and internet subsidy
Work-from-home budget
Professional mastery allowance
Equity
Bonus
Flexible co-working locations

Remote locations

Canada
United States
India
London, United Kingdom

Remote locations (standardized)

Canada
India
London, England, United Kingdom
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Gainsight
Digital Strategy
Customer Journey
Product Adoption
Churn Reduction
Data Analysis
Project Management
Customer Engagement
Customer Health Score
Webinars
Customer Enablement
Remote-first
Customer Experience
Relationship Management
Performance Metrics
Communication
Standardized Communications
Success Plays

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