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Added 11 mins ago
VI
Project Manager - IMA
Veriday Inc.
Mississauga, ON
- Contract
Requirements & Dependency Mapping: Partner with stakeholders to capture business requirements and translate them effectively for technology implementation; proactively manage…
Added 11 mins ago
B
Vice President, ETF Algo Engineer
BMO
Toronto, ON · FCP
- Full-time
Partner with traders, engineering, technology, operations, and control functions to translate desk priorities into reliable, compliant production solutions.
Added 11 mins ago
B
Senior Business Analyst, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Partner with delivery teams to identify opportunities for AI-driven process improvements and business efficiencies.
Added 11 mins ago
PC
Director, Member Experience
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
Partner with leaders across PCU to implement service improvements, reinforce service excellence and embed member experience practices into day-to-day operations.
Added 11 mins ago
J
Manager of UX Research
Jobgether
Canada
- $112,000 to $160,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager of UX Research based in Canada.
Added 11 mins ago
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Senior Enterprise Account Executive
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Enterprise Account Executive based in Canada.
Added 11 mins ago
J
Account Manager, Medical Communications
Jobgether
Canada
- $75,000 to $90,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, Medical Communications based in Ontario,…
Added 11 mins ago
Industrial Millwright 433A
Smurfit Westrock
Guelph, ON
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
Added 11 mins ago
District Sales Manager
Moov Pool Products
Toronto, ON
Partner closely with David, Regional Sales Manager, and the broader sales team to maximize growth opportunities.
Added 11 mins ago
SC
shift supervisor - Store# 60595, BROADWAY & CAMBIE II
Starbucks Coffee Company
Vancouver, BC
- Full-time
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Added 11 mins ago
4
Sr. Manager - Business Development – Defence Systems
49North
Richmond, BC · Halifax, NS · Ottawa, ON
- Full-time
Defence Ecosystem Collaboration: Partner with global defence primes, domestic suppliers and autonomous tech innovators to secure valuable tier-one and tier-two positioning
Added 26 mins ago
C
Automotive Consumer Affairs Specialist - Tier 3 (On-Site)
Concentrix
Chatham-Kent, ON · Chatham, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
C
Customer Service / Tech Support Rep (On-Site)
Concentrix
Belleville, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
C
Customer Service Rep – On-Site (Bilingual: French / English)
Concentrix
Chatham-Kent, ON · Chatham, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
T
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Our mission is to be the most innovative and valued communications infrastructure services partner to our customers, enabling them to play a key role in the transformation of…
Added 26 mins ago
C
Customer Service Rep (Bilingual: French/English) On-Site
Concentrix
Oshawa, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
C
Emergency Services Representative (Bilingual: French / English) On-Site
Concentrix
Mississauga, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
C
Content Moderator (Bilingual: Hebrew/English) On-Site
Concentrix
Mississauga, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
C
Customer Service Rep – Automotive (On-Site)
Concentrix
Mississauga, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 26 mins ago
CC
Senior Oracle Siebel CRM - Software Developer - RQ11823 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public…
Added 26 mins ago
C
Customer Service Representative - Parts Services (On-Site)
Concentrix
Hamilton, ON
- Full-time
…“game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered…
Added 26 mins ago
S
Technical Sales Engineer - Georgetown, Ontario, Canada
Solinst
Georgetown, ON
- Full-time
Based in our Georgetown, Ontario office, this hybrid position offers the opportunity to become a trusted technical partner to customers and channel partners. You will uncover monitoring…
Added 26 mins ago
WO
Controller
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…finance team, the Controller will serve as a strategic business partner to the Asset Management and Investments teams, providing insightful financial and operational information to support…
Added 26 mins ago
KR
Senior Manager, Corporate Tax
Kassen Recruitment
AB · Edmonton, AB
- Full-time
Partner with finance and senior leadership teams on tax-sensitive business decisions and strategic initiatives.

Loopio Inc.

Scaled Customer Success Manager

Remote, Canada

Remote

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

Take your career to new heights with Loopio! 🚀✨

Loopio is looking for a client-facing, relationship-focused, outcomes-oriented individual to join our innovative Scaled Customer Success team! In this role, you will contribute to Loopio’s digital strategy and collaborate with the wider Customer Success team on initiatives. You’ll also join a company with endless opportunities to accelerate your career! Are you ready for your next adventure?

Note: This is an existing vacancy on the team

💻 What You’ll Be Doing

Working as part of the Scaled/Digital Customer Success team within Loopio’s Customer Success at Scale department, focused on helping customers win in their response management efforts through a digital-led customer journey
Getting in front of the customer to gather feedback, understand their needs, and provide guidance on product adoption.
Working closely with Loopio’s Customer Experience Leaders, Product, and other cross-functional departments developing digital communications for Loopio’s customers
Create standardized, personalized communications for customers based on time-based, action-based, or value-driven triggers, with the purpose of driving adoption and reducing churn
Monitor customer health, usage trends, and engagement metrics to ensure each customer is driving adoption within the Loopio platform
Partner closely with other teams within the CS at Scale Department (Adoption Services, Renewals, Education) to iterate on the Digital Customer Journey
Partner with Customer Enablement Managers to ensure a seamless transition from onboarding to our nurture phase
Monitor key product metrics and our Customer Health Score framework to understand customer usage and adoption of Loopio and predict customer behaviour
Work with our Customer Success software, Gainsight, to build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
Provide value-add services to customers as requested that support the adoption of Loopio and the customer’s ROI, including webinars, in-app guides, and other digital strategies
The net result is driving amazing outcomes for our customers that will then positively impact the business performance of Loopio through renewals and customer growth

✨ What You’ll Bring to the Team

Impeccable written and oral communication skills; you’ll be communicating with our customers, after all!
You are naturally curious and always seeking to understand the 'why' of the problems you are solving for your customers
Highly organized; your calendar reminders have calendar reminders
A master of project management where deadlines are set, met and key stakeholders are kept up-to-date
Demonstrated ability to drive high-volume engagements and manage a large book of business effectively
Superb relationship-building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
Extremely analytical; you leverage data in all of your decision-making and can easily identify trends and recommend engagement strategies to address performance metrics
At least one year of experience in Customer Success, customer service, or customer marketing
Experience in SaaS is a huge plus!

Where You’ll Work 📍

Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from.
Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇺🇲 US, 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru), and 🇬🇧 London.

The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC).
We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you!
You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
We encourage asynchronous collaboration to effectively work as a global #OneTeam!

Why You’ll ♥️ Working at Loopio

Your manager supports your development by providing ongoing feedback and regular 1-on-1s, we leverage Lattice for our 1:1s and performance conversations
You will have the opportunity to elevate 🪄 your craft and the opportunity to explore your creativity, with a dedicated professional mastery allowance for more learning support! We encourage experimentation and innovative thinking to drive business impact.
We offer a wide range of health and wellness benefits to support your physical and mental well-being, starting day 1️⃣ with Loopio.
We’ll set you up to work remotely with a MacBook laptop 🍏, a monthly phone and internet subsidy, and a work-from-home budget to help get your home office all set up.
We’ll give you a Claude account to experiment with, automate your routine tasks, and build tools so you can work smarter every day.

You’ll be joining a supportive culture that has thoughtfully built out opportunities for connections in a remote first environment.
Participate in 🎤 townhalls, AMA (Ask-Me-Anything), and company celebrations to celebrate the big wins and milestones as #oneteam!

Our four Employee Resource Groups offer opportunities for employees to learn and connect year-round.
You’ll be a part of an award-winning workplace 🏆with an opportunity to make a big impact on the business.

Questioning your qualifications? Read this ‼️ Hi there, we recognize that all too often, potential candidates don’t apply for a position simply because they don’t hit every single criteria included in the job description - particularly members of underrepresented groups.

Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team. We understand that a resume can only showcase so much during the applicant stage, so we've created prompts in the application for you to share more about yourself. If you've made a career transition (or a few!), you’re self taught in a new role, or you have skills/experience you’d like to highlight, we want to hear more about what you could bring to the table.

AI in Recruitment 👩🏻‍💻 At Loopio, we leverage artificial intelligence (AI) technology to enhance our recruitment process. These tools assist with tasks such as resume screening, drafting preliminary job descriptions, generating initial interview questions, transcription and occasionally sourcing prospective candidates. However, AI is never used to make final hiring decisions; our use of AI serves to support repetitive and administrative tasks in order to streamline our hiring and recruitment workflows. We are committed to the responsible use of AI in our hiring practices, prioritizing both an improved candidate experience and operational efficiency. Our standardized hiring practices remain focused on reducing biases, with all key hiring decisions solely made by our team. We continuously review and refine our hiring practices to align with industry best practices and evolving legal guidelines

AI Usage in Interviews 🤖 The Loopio interview process is designed to help us better understand your professional experiences, as well as your unique perspective and approach to delivery and collaboration. To ensure a fair and accurate assessment, we expect candidates to refrain from using AI-generated content to produce responses to our interview questions during the live interview, as our goal is to evaluate your own knowledge and problem-solving abilities - not those of an AI assistant. If AI-generated responses are identified during the interview, Loopio reserves the right to disqualify candidates from the interview process.

For specific roles that include a take-home assignment, our AI Interviewee Policy allows the use of AI for initial support; however, the final submission must be a true reflection of your personal insights, skills and decision-making.

Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from all backgrounds and lifestyles to consider us as a future employer. Please contact a member of our Talent Experience team (work@loopio.com) should you require accommodations at any point during our virtual interview processes.

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More about this job

Responsibilities

You will manage a digital-led customer journey to drive product adoption, reduce churn, and gather customer feedback. You will also collaborate with cross-functional teams to create standardized communications and success plays using data-driven insights.

Requirements

The role requires at least one year of experience in Customer Success, customer service, or customer marketing, with SaaS experience being a significant advantage. Candidates must possess excellent communication, project management, and analytical skills to manage a large book of business effectively.

Skills

Customer success
Project management
Data analysis
Communication skills
Relationship building
SaaS
Customer engagement
Digital strategy
Product adoption
Churn reduction
Gainsight
Customer health monitoring
Webinar hosting
Customer enablement
Problem solving
Time management

Benefits

Health and wellness benefits
MacBook laptop
Monthly phone and internet subsidy
Work-from-home budget
Professional mastery allowance
Equity
Bonus
Flexible co-working locations

Remote locations

Canada
United States
India
London, United Kingdom

Remote locations (standardized)

Canada
India
London, England, United Kingdom
United States

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Gainsight
Digital Strategy
Customer Journey
Product Adoption
Churn Reduction
Data Analysis
Project Management
Customer Engagement
Customer Health Score
Webinars
Customer Enablement
Remote-first
Customer Experience
Relationship Management
Performance Metrics
Communication
Standardized Communications
Success Plays

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