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Added 5 days ago
Manager, Business Insights & Analytics
CI Financial
Toronto, ON
Full-time
The Manager, Business Insights & Analytics is responsible for transforming advisor, client, portfolio, sales, and operational data into meaningful business intelligence that supports…
Added 3 days ago
Business Insights & Analytics Manager
OSL Retail Services Inc
Mississauga, ON
Other
We are currently seeking a Business Insights & Analytics Manager. This role leads the evolution of our analytics capabilities in the dynamic retail and direct sales industries. The position…
Added 5 days ago
Manager, Business Insights & Analytics
CI Financial
Toronto, ON
Full-time
The Manager, Business Insights & Analytics is responsible for transforming advisor, client, portfolio, sales, and operational data into meaningful business intelligence that supports…
Added 2 months ago
Account Manager, Client Sales and Insights (Retail) | Hybrid: Vancouver, BC, Canada
Circana
Langley (District), BC · Langley, BC,CA
Full-time
Reporting to the Senior Director, the Account Manager, Client Sales and Insights is responsible for helping the team manage client expectations by generating reports, ideas & insights to…
Added 12 days ago
Key Account Manager, End Customer – Canada
Axis Communications
Calgary, AB · BC
Full-time
We are seeking an experienced and results-driven Key Account Manager, End Customer (KAM) to lead and grow a portfolio of Axis Communications’ most strategic end-customer relationships…
Added 16 days ago
Account Manager - Toronto
PagerDuty
Toronto, ON
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Added 27 days ago
Brand Manager
Bayer
Mississauga, ON
Full-time
We are seeking a strategic and results-driven Brand Manager to enhance our market presence and drive sales through the development and implementation of innovative brand and product…
Added 27 days ago
Software Product Manager, Investly
Fidelity Canada
Toronto, ON
Full-time
The Software Product Manager is responsible for ensuring Investly products and platforms are developed so that they meet the goals of driving business results, integrating data, delighting…
Added 1 month ago
Brand Manager, Beauty Marketing
Loblaw Companies Limited
Toronto, ON
Full-time
…campaign/program-level plans; collaborates with partners to compile consumer/business insights (e.g., insights from the Customer CoE) and previous campaign takeaways and uses these insights…
Added 1 month ago
Technical Account Manager
Minute Media
Toronto, ON
Full-time
Proficiency in Excel (pivot tables, VLOOKUP) and familiarity with Google Ad Manager, Google Analytics, Looker, or similar analytics tools.
Added 1 month ago
Regional Sales Manager - Ontario
ROCKWOOL Group
Milton, ON · Canada (Offsite)
Full-time
Bachelor’s degree in Business, Marketing, Data Analytics, or related field (MBA preferred)
Added 2 months ago
Category Manager
Pacific Smoke International Inc.
Markham, ON
$80,000 to $105,000 CAD / year
Full-time
The Category Manager will oversee the performance of all external brands or new brands, including but not limited to hardware, e-liquids, and other brands and products that are identified…
Added 2 months ago
Spécialiste de performance programmatique
Omnicom Media
Montreal, Quebec
Full-time
Une expérience avec les plateformes d’activation numérique (un atout) : DSP, Business Managers, Campaign Manager, Google Ads, Google Analytics, etc. ;
Added 2 months ago
Account Manager, Client Sales and Insights (Retail)
Circana
City of Langley, British Columbia
Full-time
Reporting to the Senior Director, the Account Manager, Client Sales and Insights is responsible for helping the team manage client expectations by generating reports, ideas & insights to…
Added 2 months ago
Brand Manager - PASO
Keurig Dr Pepper Canada
Mississauga, Ontario
$95,300 to $115,500 CAD / year
Full-time
The successful candidate will join the PASO marketing team as the PASO Brand and Omni Manager. In this role they will lead the Crush, Dr Pepper, and Schweppes portfolio. The successful…
Added 9 days ago
Organizational Change Management Specialist
OpenText
Waterloo, ON
Full-time
As a Program Manager (Organizational Change & Digital Adoption), you will drive enterprise-wide adoption and behavior change across Microsoft 365, Microsoft Copilot, AI-enabled work, and…
Added 9 days ago
Organizational Change Management Specialist
Open Text Corporation
Mississauga, ON
As a Program Manager (Organizational Change & Digital Adoption), you will drive enterprise-wide adoption and behavior change across Microsoft 365, Microsoft Copilot, AI-enabled work, and…
Added 26 days ago
Sr Analyst, Business Insights
Definity Insurance Company
Toronto, ON
Full-time
The Sr Analyst, Business Insights supports the Sonnet Marketing team by delivering reporting, digital funnel insights, and performance analytics across key channels. Responsibilities…
Added 11 days ago
Brand Manager, Innovation
Open Farm
Toronto, ON
…innovation projects and product optimization. Provide and implement business recommendations to internal stakeholders from your analysis of consumer insights and industry data. Build and…
Added 2 months ago
Business Intelligence (BI) Analyst - Quebec
InnovMetric Software Inc.
Quebec
Full-time
Have experience with tools in the Google ecosystem (e.g., Google Analytics, Google Tag Manager (GTM), BigQuery), as well as data architecture and marketing or web analytics (an asset)
Added 5 months ago
Program Manager (Authorized Training Centers)
Fortinet
Burnaby, British Columbia
Full-time
Fortinet is seeking a Program Manager to lead and scale the Authorized Training Center (ATC) program globally. This role is responsible for developing and executing on a business plan to…
Added 2 hours ago
Specialist - IT Product Management
Signal Corps Regimental Association
Niagara-on-the-Lake, ON
Full-time
1-2+ years of experience using data (e.g., Tableau, Google Analytics, Hive, SQL) to deeply explore trends and drivers, thereby facilitating well-informed business choices.
Added 4 hours ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 6 hours ago
Product Assortment & Demand Manager
耐克森中国
Markham, ON
Full-time
As a Product Assortment & Demand Manager, you will report directly to the Leader, Commercial Excellence & Continuous Improvement of the Business Group PWR Grid&Connect North America.
Added 6 hours ago
Financial Crimes Technology Manager
PwC
Toronto, ON
Full-time
…sectors. At the core of our expertise is an ability to extract insights from vast amounts of data to make informed decisions. Our collective knowledge from the PwC network and business…

Lorex Technology

Business & Customer Insights Manager

Markham, ON, Canada

Pay: $90,000 to $105,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Aug 20, 2026

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Original job description

Department of Position: Sales Operations

Reports to: Director, Sales Operations & Technical Support

Existing vacancy: Yes – Open and available immediately

Company Description

For over 30 years, Lorex has been creating security systems designed to protect your home and business. Founded and headquartered in Canada, we’ve grown to become leaders in DIY (Do It Yourself) security, offering premium solutions built on innovation, reliability, and expertise that enhance your lifestyle and protect what matters most.

Job Summary

The Business & Customer Insights Manager (DtC & B2B) is a key member of the Lorex Sales Operations Team, reporting to the Director of Sales Operations & Technical Support. The Business Insight Manager will be responsible for identifying, collecting, mapping, managing and analyzing all DtC & B2B business related data points, such as sales, web funnel, operation, SCM, pricing, market trends and customer service KPIs. Also, this position will be responsible for web B2B sales and customer service team data analysis support, P&L data and process management (CMF/3MF/Budget), business strategy development, business SOP management, inventory and sales forecast and market & competitive analysis. The main objective is to mine and connect vast datasets related to all areas of DtC & B2B channels and provide data-driven insights back to the team. The key will be to identify trends of DtC & B2B businesses relative to the market to identify possible opportunities and risks and apply to the sales strategy. This position is also responsible for managing and analyzing end consumer reviews & ratings and its data to understand the Voice of Customer (VoC) to provide actionable insights and feedback to key stakeholders. This involves managing direct relationships with various reviews management platforms and ensuring the reviews syndication is functioning correctly.

Duties & Responsibilities:

Collect and maintain the data sets from all DtC channels (i.e. eCommerce sites, online marketplaces, B2B, etc.)
Assess the effectiveness and accuracy of new data sources as they arise, and provide optimal data gathering techniques
Big data management: manage and own all types of DtC business related data (sales, order, product, web, financials, logistics, inventory, SCM, customer service, marketing, market, pricing, etc.)
Responsible for creation, development and maintenance of multi-purpose Power BI dashboards, efficiently using SQL, Power Query, DAX and other Power BI capabilities (managing end-to-end processes from managing and understanding all raw data and their sources, to designing effective visualizations)Assist in developing and managing new data tables & datasets in backend databases by working collaboratively with Leadership, Sales, Operations and IT teams
Summarize and visualize key data points and findings/insight in dashboard for Director of eCommerce sales and operations and senior management team
Develop and collect all DtC KPIs and provide data-driven insights to the team and stakeholders on key learnings on a weekly, monthly, quarterly, yearly and ad-hoc basis. Purpose is to apply these learnings in tandem with the CPFR process and sales strategy development to analyze opportunities and risks
Analyze product group/SKU level data in comparison to identify market or channel-specific trends
Responsible for building analytics tools/models as needed by functional teams (e.g. supply and demand curve for optimal price point/profit) and developing processes and tools to measure performance and accuracy
Drive the SKU level weekly sales forecast for DtC business and the monthly target planning process for all DtC channels by reviewing, validating, and aligning with the team
Work with Director of sales operations, product management, marketing and web operation team to ensure new products are launched on plan and schedule and EOL models are discontinued and transitioned on the site
Perform inventory status and risk analysis based on the sales trend, sales forecast, inventory arrival schedule, on-hand stock and on-order stock and provide guidance on inventory purchase and sell-in plan to demand analysts on weekly basis
Manage returned inventory and components, analyze financial implications of the returns, and develop a sales plan for the returned goods
Develop aging good consumption plans on a regular basis
Multi-channel sales and data analysis support (Web B2B, Web DtC, Customer Service)
Develop, own and manage the Budget (yearly sales, spending, and operation plan) with the team
Understand basic financials and statements and provide insight based on the metric
Perform market and competitive research and analysis regularly and provide findings and recommendations back to the team
Responsible for sales & P&L management and reporting
Responsible for developing CMF/3MF processes and following a monthly rhythm to report to senior management team.
Responsible for understanding the eCommerce sales, margin and profit recognition process and support the team fixing various issues to ensure all sales data is captured in the system
Develop analytics and reports based on all available data sets for various internal key stakeholders upon request
Make recommendations to management for improvements to various projects, tasks, and objectives
Performing data collection for consumer reviews and ratings from various platforms (Web, Amazon, Costco, Apps, Google, Trustpilot, etc) to create and maintain dashboards to draw key consumer insights related to VoC and communicate to key stakeholders
Identify major customer concerns & complaints to develop improvement plans with functional teams and ways to effectively communicate to customers
Develop review generation strategies focusing on key and new SKUs while improving star ratings

Requirements:

Knowledge, Skills and Abilities (KSAs)
Superior data management, qualitative & quantitative analytical and data visualization capabilities. Expert in data management & visualization tools: (ie. Excel, Access, Power BI, SAS, Tableau, etc.)
Strong understanding of data and databases
Knowledge and experience in working with SQL
Knowledge and experience in working with various AI tools/platforms
Knowledge and experience in working with MS Office VBA is an asset
Strong analytical and organizational skills and demonstrate the ability to solve complex problems by reviewing related information.
Strict attention to details: Excellent written and verbal communication, analytical and strategic thinking skills
Excellent management and control of workflows to produce deliverables within required timeframes and quality standards
Strong interpersonal and partnering skills to facilitate effective working relationships
Solid understanding of consumer electronics industry and eCommerce business structure
Demonstrated ability to juggle multiple projects and set priorities for a team of managers and individual contributors
Ability to work with all levels of the organization
Strong presentation skills

Competency Profile
Proven ability to drive multiple concurrent projects to success.
Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and customer experience.
Ability to handle all confidential matters professionally; always maintaining the privacy of our clients’ account information
High attention to detail and the ability to think strategically and critically

Education & Background Experiences
Minimum 5 years of relevant experience
Bachelor's Degree in Finance, Statistics, Economics, Information Technology or related field
Experience in data analysis, data management, and consumer electronics industry preferred
Experience in market and competitive research
Experience in supply chain and finance is an asset
Minimum 5 years of experience in Microsoft Office Suite software
Vast experience in SQL, VBA and any additional coding skill is an asset.

Lorex Technology is offering an attractive base salary and long-term incentive, depending on experience.

Lorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.

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More about this job

Responsibilities

The role focuses on collecting and analyzing DtC and B2B business data to provide actionable insights and data-driven strategies. Key duties include managing Power BI dashboards, overseeing sales forecasts, and analyzing customer reviews to improve the Voice of Customer experience.

Requirements

Candidates must have a Bachelor's degree in Finance, Statistics, Economics, IT, or a related field with at least 5 years of relevant experience. Proficiency in SQL, Power BI, and the Microsoft Office Suite is required, preferably within the consumer electronics or eCommerce industry.

Skills

Data Management
Data Visualization
Power BI
SQL
Excel
Market Analysis
Sales Forecasting
P&L Management
Voice of Customer (VoC)
Supply Chain Management
Business Strategy
Quantitative Analysis
VBA
Competitive Research
KPI Development
Budgeting

Benefits

Base Salary
Long-term Incentive

Visa sponsorship

Not detected in the job text

Keywords

Power BI
SQL
VBA
Excel
Access
SAS
Tableau
eCommerce
B2B
DtC
KPI
P&L
CPFR
SCM
Voice of Customer
Market Trends
Sales Operations
Inventory Analysis
Consumer Electronics
Data Mining
DAX
Power Query
Budgeting
Competitive Analysis
SKU Analysis
Financial Statements
Data Visualization
Business SOP
Demand Analysis
AI Tools

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