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Lorven Technologies Inc.

AEM Content Operations Lead with Content Center of Excellence

Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Nov 10, 2026

Original job description

AEM - Content Operations Lead, Content Center of Excellence

Role Summary

Own the day-to-day operating engine of a global Content Center of Excellence. You make the content lifecycle from intake to publish predictable, measurable, and scalable across Business Groups and regions. You work across a multi-vendor ecosystem (delivery partner, localization, platform, and creative agencies) and report into Center of Excellence leadership.

Key Responsibilities

Workflow and governance: Run the stage-gate content workflow from intake to publish. Put the governance framework, responsibility matrix, and service level agreements into daily practice. Move the Center of Excellence from Maturity Level 2 (Managed) to Level 3 (Defined).
Intake and prioritization: Partner with Web Experience Leads on strategic intake. Manage the backlog, prioritization, and capacity across Business Groups using a Scrumban cadence.
Cadence and stakeholders: Own the meeting rhythm, including Business Group tactical meetings, regional tactical meetings, and cross-Business Group strategic meetings. Set owners, agendas, and action tracking. Support executive status reporting to the Chief Marketing Officer.
Vendor and partner management: Coordinate delivery, localization, and platform vendors. Hold them to service level agreements and deliverables, and resolve cross-vendor handoff issues.
Metrics and reporting: Own the performance measurement framework, built around Time to Publish, Cost per Asset, and First-Pass Approval Rate. Publish dashboards and drive continuous improvement.
Tooling and systems: Drive adoption and process design in Workfront (work management), Adobe Experience Manager (authoring and publishing), and Jira. Support resource planning, capacity forecasting, and tool migrations.
Risk and change management: Maintain the log of risks, assumptions, issues, and dependencies. Escalate blockers early, and lead change management and training for authors, coordinators, and project managers.

Required Qualifications

8+ years in content operations, digital operations, or program delivery, including at least 3 years leading a team or function.
Hands-on experience with an enterprise content management system (Adobe Experience Manager preferred) and a work management tool (Workfront preferred).
Proven track record managing multi-vendor, multi-region content delivery, including localization workflows.
Strong command of Agile, Scrumban, and stage-gate models.
Strong executive communication, including status reporting and steering updates.

Core Competencies

Operational rigor: process design, service level agreements, governance
Influence without authority: works across Business Groups, regions, and vendors
Data fluency: metric ownership and storytelling
Executive presence: clear, concise, outcome-led

Preferred Qualifications

Experience in a global technology or hardware enterprise with multiple Business Groups.
Background in setting up or scaling a Center of Excellence.
Familiarity with content supply chain metrics, resource and capacity planning, and artificial intelligence assisted content workflows.

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More about this job

Responsibilities

Lead the day-to-day operations of a global Content Center of Excellence, managing content workflows, governance, intake, prioritization, stakeholder cadence, and multi-vendor delivery from intake through publication. Own performance metrics and dashboards, support executive reporting, and drive tool adoption, capacity planning, risk management, continuous improvement, and change management.

Requirements

Requires 8+ years of experience in content operations, digital operations, or program delivery, including at least 3 years leading a team or function. Candidates should have hands-on experience with an enterprise content management system and work management tool, multi-vendor and multi-region delivery experience, knowledge of localization workflows and Agile/Scrumban/stage-gate models, and strong executive communication skills.

Skills

Content Operations
Workflow Governance
Content Lifecycle Management
Intake and Prioritization
Scrumban
Agile
Stage-Gate Models
Vendor Management
Localization Workflows
Performance Measurement
Executive Communication
Resource Planning
Capacity Forecasting
Risk and Change Management
Adobe Experience Manager
Workfront

Visa sponsorship

Not detected in the job text

Keywords

Content Center of Excellence
Content Operations
Adobe Experience Manager
Workfront
Jira
Agile
Scrumban
Stage-Gate Workflow
Content Lifecycle
Workflow Governance
Service Level Agreements
Responsibility Matrix
Backlog Management
Capacity Planning
Resource Forecasting
Multi-Vendor Management
Localization
Time to Publish
Cost per Asset
First-Pass Approval Rate
Performance Dashboards
Risk Management
Change Management
Executive Reporting
Content Supply Chain
Artificial Intelligence-Assisted Content Workflows

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