Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
P&
Financial Analyst – Manufacturing Operations
Pratt & Whitney
Halifax, NS
- Full-time
We are seeking a detail-oriented and analytical Financial Analyst to support our manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis…
Added just now
WM
Relationship Analyst
Wellington Management
Toronto, ON
- Full-time
We are seeking a dynamic Relationship Analyst (RA) to join our Americas Institutional Group (AIG) team within the Client Platform Institutional Sales team, focusing on the Canada region.…
Added 14 mins ago
TP
Operations Analyst - Entry to Mid Level
Tikva Partners
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 14 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 14 mins ago
TD
Senior Financial Reporting Analyst
Tetra Digital Group
Toronto, ON
- Full-time
Here’s the problem we’re solving: Canada clears roughly $424 billion every business day, and much of the retail payment infrastructure underneath it was designed in the 1980s. Batch…
Added 14 mins ago
AI
Intermediate Data Support Analyst (18-month contract)
AGF Investments
Toronto, ON
- Contract
The Intermediate Data Support Analyst role will provide opportunities to demonstrate an aptitude for learning, initiative and identification of opportunities for system/process…
Added 14 mins ago
D
Senior Financial Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $69 CAD / hour
- Contract
The team is seeking a Financial Analyst, to support the global management reporting and analysis team and is generally responsible for combining strong data science capabilities with…
Added 14 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 14 mins ago
NF
Corporate Controller
Nature Fresh Farms
Leamington, ON
- $90,000 to $120,000 CAD / year
- Full-time
Must have excellent computer skills
Added 29 mins ago
CT
Senior Analyst, Procure to Pay Operations
Canadian Tire Corporation
Oakville, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Senior Analyst, Procure to Pay Operations will serve as the enterprise subject matter expert for Vendor Funds Management (VFM) across Canadian Tire Retail, FGL Sports Inc., and Mark’s…
Added 29 mins ago
R
Financial Analyst – Manufacturing Operations
RTX
Halifax, NS
- Full-time
We are seeking a detail-oriented and analytical Financial Analyst to support our manufacturing and operations teams. This role will report to the Manager of Financial Planning & Analysis…
Added 44 mins ago
AG
Associate Content Analyst
Adelphi Group
Calgary, AB
- Full-time
…know the importance of using content to support a client’s business goals and their customers’ information needs. Your hunger for learning content strategy comes from your analytical,…
Added 1 hour ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
Keep the business at the senior end of the market: finance and accounting hires from senior analyst through VP, typically $95,000 and above.
Added 1 hour ago
PS
Senior Manager, IT Business Partner
Periscope Search Group
Toronto, ON
- Full-time
This suits a hands-on HRIS technologist with 10+ years in HR technology who thinks like a business analyst and presents comfortably to senior leadership.
Added 1 hour ago
P
Data Security Analyst
Paymentus
Richmond Hill, ON
- Full-time
Paymentus is seeking a Data Security Analyst to join our Cyber Security team with a focus on Data Loss Prevention (DLP). This role will support the day-to-day operation of the…
Added 1 hour ago
SI
Intern, CRM Implementation Analyst
Saputo Inc.
Mississauga, ON · Georgetown, ON
- Full-time
The CRM Implementation Analyst Intern will support implementation of a customer relationship management solution for the U.S. business. The intern will contribute to testing, data quality,…
Added 1 hour ago
SI
Intern, Trade Promotion Management Business and Data Analyst
Saputo Inc.
Mississauga, ON · Georgetown, ON
- Full-time
The Trade Promotion Management Business and Data Analyst Intern will support Phase II of the SUSA TPM implementation, focused on promotion planning, tracking and optimization. The intern…
Added 1 hour ago
N
Analyst, Insights - CPG
NielsenIQ
Toronto, ON
- Full-time
As an Analyst, working with a team environment, you will assist in providing analytical insights to our Consumer Packaged Goods (CPG) clients through the preparation of data summaries and…
Added 1 hour ago
A
Contracts & Contingent WF Analyst
Airswift
Calgary, AB
- Contract
● Post-secondary education in Supply Chain Management, Business Administration, Operations Management, or related discipline.
Added 1 hour ago
OC
Retail Sales Analyst
Options Consulting Solutions
Brampton, ON
- Full-time
Our client, a leading distributor, is looking for an Analyst to join team supporting one of Canada's largest retail customers.
Added 1 hour ago
TP
Operations Analyst - Entry to Mid Level
Tikva Partners
Canada
- Full-time
We are seeking a detail-oriented and analytical Operations Analyst to support business operations through data analysis, process improvement, and performance monitoring. This role is…
Added 1 hour ago
N
Analyst, Insights - CPG
NielsenIQ
Toronto, ON
- Full-time
As an Analyst, working with a team environment, you will assist in providing analytical insights to our Consumer Packaged Goods (CPG) clients through the preparation of data summaries and…
Added 1 hour ago
LT
Cloud Support Analyst (Senior & Lead)
Lorven Technologies Inc.
Toronto, ON
- Contract
The Cloud Support Analyst (Senior / Lead) is responsible for providing advanced Level 2 and Level 3 production application support, incident resolution, and operational stability for Client…
Added 1 hour ago
WU
Data Analyst (Business Intelligence and POS Systems)
Western University
London, ON
- Full-time
…revenue growth, profitability, and service enhancement. The Data Analyst develops and expands business intelligence tools, including Power BI dashboards and reporting solutions, to address…
Added 2 hours ago
NI
Senior Vulnerability Management IT Operations Analyst – Vulnerability Remediation (Servers)
Nityo Infotech
Toronto, ON
- Contract
Role Title: Senior Vulnerability Management IT Operations Analyst – Vulnerability Remediation (Servers)

Lorven Technologies Inc.

Cloud Support Analyst (Senior & Lead)

Toronto, ON, Canada

Contract

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Title : Cloud Support Analyst (Senior & Lead)

Portfolio: Cloud Support & Client Operations

Location: Toronto, ON / Ottawa, ON, Canada (Hybrid)

Domain: Enterprise SaaS | Banking & Financial Technology | Production Support

Contract

Summary

The Cloud Support Analyst (Senior / Lead) is responsible for providing advanced Level 2 and Level 3 production application support, incident resolution, and operational stability for Client SaaS banking platform. Serving as the primary technical escalation point for Tier-1 banking clients, this role investigates and resolves complex functional, technical, and environment-level defects, performs detailed root-cause analysis (RCA), monitors cloud-hosted systems, and partners closely with Cloud Operations, Engineering, and Client Delivery squads to ensure strict adherence to client SLAs. At the Lead level, this role drives major incident management bridge calls, mentors junior support analysts, and defines operational support runbooks.

Core Competencies

Technical Application Support: L2/L3 SaaS Support | Production Defect Triage | Log Analysis & Troubleshooting | Incident Lifecycle Management | Root Cause Analysis (RCA)
Data Investigation & Database Support: Complex SQL Querying | Data Integrity Reconciliation | Batch Job Execution | Transactional Failure Troubleshooting
Cloud & Platform Operations: Microsoft Azure Services | Containerized Workloads (AKS / Kubernetes basics) | Linux OS Troubleshooting | Health & Metric Monitoring
API & Integration Triage: REST APIs | Microservices Interconnectivity | Postman / Payload Inspection | Webhook & Integration Failure Analysis
ITSM & Escalation Governance: SLA & SLO Governance | Major Incident Coordination | JIRA Service Management / ServiceNow | Cross-Functional Bridge Leadership | Mentorship & Runbooks

Technical Skills & Tools

Cloud Platform : Microsoft Azure: VMs, App Services, Blob Storage, Azure SQL, Azure Key Vault, Log Analytics, Azure Monitor
Databases & Querying : SQL (Advanced Queries, Joins, Tracing), PostgreSQL, Oracle, MS SQL Server
APIs & Middleware : REST APIs, JSON/XML Payloads, Postman, cURL, Microservices Log Tracing
Container & OS Systems : Kubernetes / AKS (basic kubectl/logs triage), Docker, Linux Administration (RHEL / Ubuntu, Bash scripting)
Monitoring & Logging : Azure Monitor, Application Insights, Log Analytics (KQL queries), Splunk / Datadog / Grafana (awareness)
ITSM & Tracking : ServiceNow, JIRA Service Management, Confluence, PagerDuty, ITIL Frameworks

Key Responsibilities

L2/L3 Production Defect Resolution & Troubleshooting
Investigate, reproduce, and resolve critical production defects, data discrepancies, and platform anomalies reported by Tier-1 banking clients.
Analyze application, platform, and infrastructure logs (using KQL, Log Analytics, and Linux CLI tools) to isolate points of failure across distributed cloud microservices.
Validate API calls, inspecting JSON/XML payloads and HTTP response status codes via Postman or terminal utilities to troubleshoot integration failures.
Database & Data Pipeline Investigation
Execute advanced SQL queries across relational databases (PostgreSQL, Oracle, SQL Server) to verify backend transaction states and perform source-to-target data reconciliation.
Troubleshoot failures within batch processing workflows, scheduled data pipelines, and downstream interface feeds.
Incident Governance & Client Communication
Ensure strict adherence to contractual Mean Time to Respond (MTTR) and resolution SLAs for high-priority incidents (Sev-1 / Sev-2).
Author detailed, client-facing Root Cause Analysis (RCA) reports, post-mortem summaries, and preventive remediation recommendations.
Participate in scheduled rotational 24/7 on-call schedules to support business-critical production escalations.
Leadership & Operational Excellence (Lead-Specific)
Lead major incident bridge calls, coordinating cross-functional squads (DevOps, Cloud Ops, Core Engineering, Product) toward rapid incident mitigation.
Create and standardize technical SOPs, triage workflows, and operational runbooks to optimize Tier-1/Tier-2 support efficiency.
Mentor and train junior cloud support analysts on product domain logic, advanced troubleshooting methodologies, and enterprise client handling.

Requirements & Qualifications

Experience & Education:

Senior: 5+ years of progressive technical application or cloud support experience (L2/L3) in enterprise SaaS or cloud-hosted platforms.
Lead: 8+ years of support engineering experience, including demonstrated leadership managing major incident bridges and mentoring junior engineers.
Direct domain background in Banking, FinTech, Payments, or Regulated Financial Services is strongly preferred.
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or equivalent practical experience.

Core Technical Skills:

Strong hands-on proficiency with Microsoft Azure cloud-native services, diagnostics, and monitoring tools.
Advanced SQL scripting abilities to perform in-depth data audits, complex queries, and transactional investigations.
Solid Linux command-line capabilities (shell scripting, log searching, permission management, process inspection).
Strong working knowledge of REST APIs and web servicing concepts, including payload validation using Postman.
Solid grounding in ITIL concepts (Incident, Problem, and Change Management).

Nice-to-Have Skills:

Professional certifications: Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), or ITIL v3/v4 Foundation.
Basic familiarity reading Java or modern front-end application code during deep-dive debugging.
Awareness of container environments (Kubernetes/AKS commands and pod troubleshooting).

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide advanced L2/L3 production support for a cloud-hosted banking SaaS platform, investigating defects, data issues, API failures, and infrastructure problems while meeting client SLAs. The Lead also coordinates major incident response, produces RCA reports and operational runbooks, and mentors junior analysts.

Requirements

Senior candidates need at least 5 years of L2/L3 application or cloud support experience; Lead candidates need at least 8 years, including incident leadership and mentoring experience. The role requires hands-on Azure, advanced SQL, Linux, REST API, and ITIL knowledge, with a bachelor's degree or equivalent practical experience; financial-services experience is strongly preferred.

Skills

L2/L3 Production Support
Microsoft Azure
Advanced SQL
Linux Troubleshooting
REST APIs
Incident Management
Root Cause Analysis
Log Analysis
Data Reconciliation
Kubernetes/AKS
Monitoring and Observability
ITIL
ServiceNow
JIRA Service Management
Major Incident Coordination
Client Communication

Visa sponsorship

Not detected in the job text

Keywords

Enterprise SaaS
Banking
FinTech
Production Support
Microsoft Azure
Azure Monitor
Application Insights
Log Analytics
KQL
Azure SQL
PostgreSQL
Oracle
SQL Server
REST APIs
JSON
XML
Postman
Microservices
Kubernetes
AKS
Docker
Linux
Bash Scripting
Splunk
Datadog
Grafana
ServiceNow
JIRA Service Management
PagerDuty
ITIL

Report this job

Work requirements

Jobs in Canada