Job Title: Project Manager (Customer Enablement / Delivery)
Location: Toronto, ON, Canada (Hybrid)
Domain: Enterprise SaaS | Banking Platform | Client Implementation Delivery
Role Overview
- The Project Manager is a results-driven technical delivery leader responsible for owning and managing Client One build and implementation projects to ensure smooth, high-quality, on-time, and within-budget delivery for enterprise banking customers.
- Operating in a fast-paced, customer-facing SaaS environment, the Project Manager plans, coordinates, and monitors cross-functional virtual teams across planning, execution, and risk management.
- This role bridges business and technical workstreams - driving governance meetings with internal leadership and client stakeholders, navigating complex technical risks, enforcing quality/coding standards, and aligning closely with Product leadership (Group Product Managers, Chief Product Officer) to fulfil client commitments.
Core Competencies
- Project Governance & Delivery: End-to-End Implementation Planning | Schedule & Budget Management | Scope Control | Milestone Tracking | Cross-Functional Virtual Team Leadership
- Risk & Issue Management: Technical Risk Identification | Mitigation Planning | Dependency Tracking | Roadblock Removal | Incident & Issue Resolution
Stakeholder & Client Management:
- Executive Governance Meetings | Client Communication | Alignment with CPO & Group Product Managers | Status Reporting & Presentations
- Technical Oversight & Quality: Code Review Oversight | Technical Problem Solving | Software Concepts & System Design | Standards Enforcement | Technical Deficiency Remediation
- Delivery Methodologies & Tools: Agile / Scrum | Waterfall | Hybrid Delivery | MS Project | JIRA | Confluence | PowerPoint
Key Responsibilities
- Project Planning & Delivery Execution: Own and manage end-to-end Client platform build and implementation projects, ensuring smooth, quality delivery on schedule and within budget.
- Create, execute, and maintain detailed project plans that provide a seamless implementation experience for enterprise banking customers.
- Plan, coordinate, and lead cross-functional virtual teams to execute project activities and achieve implementation objectives.
- Stakeholder Alignment & Governance: Drive regular governance meetings with internal leadership and external client stakeholders to report status and review progress.
- Partner closely with Group Product Managers and the Chief Product Officer (CPO) to align project delivery with core client commitments.
- Facilitate leadership discussions across the organization by developing decision-ready project-level reports and presentations.
- Risk, Dependency & Quality Oversight: Perform proactive risk and issue management, identifying technical risks early and navigating solutions that satisfy conflicting customer and platform needs.
- Review activities on a cross-functional basis to ensure dependencies are tracked, addressed, and roadblocks removed with minimal surprises to leadership.
- Review work of the development team, communicate and enforce technical/coding standards, recognize system deficiencies, and implement effective solutions.
- Perform code reviews, mentor team members on technical challenges, and ensure high-quality standards across project deliverables.
Required Skills
- 7+ years of progressive project management or technical project management experience, preferably in banking, financial services, or enterprise SaaS environments.
- Demonstrated experience managing complex, client-facing software implementations and multi-disciplinary teams.
- Bachelor’s degree in Computer Science, Business, or a related field (MBA or equivalent preferred but not required).
- Working knowledge of software development concepts, data analysis, system design, and technical problem-solving.
- In-depth knowledge of project management principles, practices, and procedures across Agile, Scrum, and Waterfall methodologies.
- Proficiency with project and team collaboration tools including JIRA, MS Project, PowerPoint, or equivalent platforms.
Proven ability to balance technical constraints with client expectations, resolving technical issues constructively
