Senior UX Designer
- Toronto, ON, Canada
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Original job description
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Ref: RQ11744 Contract – 11 Months (Extension Possible) Onsite – Toronto (222 Jarvis St., 5th Floor)
Posted Date: 2026-10-26
Location: Onsite – Toronto (222 Jarvis St., 5th Floor)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-09-28 *
Rate: $95/hour
Overview
The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle - from research and blueprinting through to prototyping, specification, and implementation support.
Key Responsibilities
This is a fully onsite role, with the consultant expected to work 5 days per week at 222 Jarvis St., 5th Floor, Toronto. No security clearance is required. The role involves close collaboration with multidisciplinary Agile teams including product managers, business analysts, architects, developers, accessibility specialists, and ministry partners.
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Ref: RQ11744 Contract – 11 Months (Extension Possible) Onsite – Toronto (222 Jarvis St., 5th Floor)
Posted Date: 2026-10-26
Location: Onsite – Toronto (222 Jarvis St., 5th Floor)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-09-28 *
Rate: $95/hour
Overview
The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle - from research and blueprinting through to prototyping, specification, and implementation support.
Key Responsibilities
- Plan and lead user research, service design, interaction design, and design validation activities across enterprise platform capabilities and onboarded services
- Identify user needs, behaviours, pain points, accessibility requirements, and service expectations through contextual inquiry, stakeholder interviews, and usability testing
- Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction design specifications
- Design consistent experiences across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery features
- Facilitate co-design workshops, design reviews, and collaborative working sessions with multidisciplinary teams and ministry partners
- Conduct usability and accessibility evaluations and translate findings into actionable design improvements
- Apply enterprise design systems, reusable components, and consistent interaction patterns to deliver scalable solutions
- Design responsive experiences optimized for desktop, tablet, and mobile devices
- Maintain traceability between user needs, business requirements, and design decisions
- Support developers and testers to ensure accurate and faithful implementation of approved designs
- Contribute reusable patterns, standards, and components to the enterprise platform design system
- Present research findings, design options, and recommendations to business and executive stakeholders
- Demonstrated experience leading design for complex transactional digital services end-to-end
- Experience developing journey maps, service blueprints, wireframes, prototypes, and detailed interaction specifications
- Strong knowledge of AODA and applicable WCAG accessibility standards, with hands-on experience designing accessible services
- Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation
- Experience translating user research findings into implementable, evidence-based designs
- Experience designing account-based experiences including dashboards, forms, workflows, notifications, and document interactions
- Experience applying enterprise design systems and reusable interaction patterns
- Experience collaborating within multidisciplinary Agile teams including product managers, business analysts, architects, developers, and accessibility specialists
- Experience designing responsive experiences across desktop, tablet, and mobile devices
- Excellent visual, written, verbal, and facilitation skills with experience presenting to senior and executive stakeholders
- Prior experience in Ontario Public Service or broader public sector digital service delivery
This is a fully onsite role, with the consultant expected to work 5 days per week at 222 Jarvis St., 5th Floor, Toronto. No security clearance is required. The role involves close collaboration with multidisciplinary Agile teams including product managers, business analysts, architects, developers, accessibility specialists, and ministry partners.
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- Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.
More about this job
Responsibilities
Lead user research and end-to-end service and interaction design for enterprise platform features and government services, producing artifacts such as journey maps, service blueprints, prototypes, and detailed specifications. Facilitate collaborative design activities, evaluate usability and accessibility, support implementation, and present findings and recommendations to stakeholders.
Requirements
The role requires demonstrated experience leading design for complex transactional digital services and creating research-informed design deliverables, including journey maps, blueprints, wireframes, prototypes, and interaction specifications. Candidates must have hands-on knowledge of AODA and WCAG accessibility standards, user research and usability testing experience, and experience designing account-based services and applying enterprise design systems.
Skills
- User Research
- Service Design
- Interaction Design
- Design Validation
- Journey Mapping
- Service Blueprinting
- Wireframing
- Prototyping
- Information Architecture
- Accessibility Design
- AODA
- WCAG
- Usability Testing
- Enterprise Design Systems
- Responsive Design
- Agile Collaboration
Visa sponsorship
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Categories
- Art & Design
- Government & Public Sector
- Technology
- Creative & Media
Keywords
- User-Centred Design
- Service Design
- User Research
- Contextual Inquiry
- Stakeholder Interviews
- Usability Testing
- Design Validation
- Personas
- Journey Maps
- Service Blueprints
- Information Architecture
- Wireframes
- Prototypes
- AODA
- WCAG
- Accessibility
- Enterprise Design Systems
- Reusable Components
- Responsive Design
- Account-Based Experiences
- Dashboards
- Forms
- Workflows
- Notifications
- Document Interactions
- Agile Teams
- Co-Design Workshops
- Government Digital Services
- Ontario Public Service