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Added 1 min ago
CO
IT Technician I (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The…
Added 1 min ago
EI
Lab Technician
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT, An Ecolab Company, the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers is seeking a full time Mechanical Laboratory…
Added 3 hours ago
LI
Senior UX Designer
Lotus IT Solutions
Toronto, ON
- Contract
…blueprinting through to prototyping, specification, and implementation…
Added 3 hours ago
I
Services Technician
Insight
Toronto, ON
- Full-time
· Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.
Added 5 hours ago
IC
Service Designer
Infotek Consulting Inc.
Toronto, ON
- $80 to $95 CAD / hour
- Contract
…needs and research findings into practical design solutions, support implementation, and contribute to the continuous improvement of enterprise design systems and service…
Added 5 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Added 6 hours ago
RB
Administrative Assistant
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 6 hours ago
E
Developer (Production Engineering and AI Platform)
Elumai
Remote, Canada
- Full-time
- Remote
Stability, performance and polish of the learner interface on desktop and mobile, including accessibility.
Added 6 hours ago
M
Senior Accounting Technician, ease Cloud Accounting Services
MNP
Prince George, BC
- Full-time
Provide support and training to junior bookkeeping team members
Added 6 hours ago
AS
Journeyman - DDC
Abbotsford School District
Abbotsford, BC
- Full-time
…responsible for functions which involve providing technical support and training to other trades and district staff. This position is responsible for the repair, maintenance, inspection and…
Added 6 hours ago
C
Hourly AV Specialist - TRR Granville
Cineplex
Vancouver, BC
- Part-time
Provide technical support to a variety of entertainment offerings including music, comedy, screenings, interactive events, onstage conversations, corporate events and personal celebrations.
Added 6 hours ago
S
IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Added 7 hours ago
D
Principal Software Engineer, Docker Hardened Images
Docker
Remote, Canada
- Full-time
- Remote
…applications across our suite of products including Docker Desktop, Docker Hub, and Docker…
Added 7 hours ago
SJ
Purchasing Buyer, HMMS Purchasing
St. Joseph's Health Care London
London, ON
- Contract
Added 7 hours ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
7+ years of experience in Information Technology, Desktop Support, End User Computing, or a related field.
Added 7 hours ago
T
IT Operations Analyst III
TD
Toronto, ON
- Full-time
A single point of contact for onsite technical support and general queries (including hardware, software, e-Messaging, mobile devices, education on TD technology processes) to TD Bank Group…
Added 7 hours ago
E
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Support the purchase of laptops, workstations, monitors, peripherals, networking equipment, software, and other IT products and services.
Added 8 hours ago
RD
Administrative Assistant
RBC Dominion Securities
Sudbury, ON · Greater Sudbury, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 8 hours ago
RD
Administrative Assistant
RBC Dominion Securities
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 8 hours ago
IS
UI/UX Director / Directeur·rice UI/UX
Ironbelly Studios
Calgary, AB · Montreal, QC · Quebec, QC
- Full-time
At Ironbelly Studios, we’re working on a next-generation fantasy hero collector RPG game built in Unity for mobile and desktop. With 200+ characters planned at launch, we’re bringing depth…
Added 8 hours ago
OF
Kitchen Staff
Opaa! Food Management
Ottawa, ON
- Internship
…Thermometers, Gauges, Knives, Box Cutters, Meal Counting Software, Desktop PCs, Calculator, Telephone, Fax, Scanner, Copier,…
Added 9 hours ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Provide desktop and end-user support at the Mississauga location and remotely across Canada
Added 9 hours ago
RB
Administrative Assistant
Royal Bank of Canada
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 9 hours ago
R
Administrative Assistant
RBC
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 9 hours ago
R
Administrative Assistant
RBC
Sudbury, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…

Lotus IT Solutions

Senior UX Designer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

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Ref: RQ11744 Contract – 11 Months (Extension Possible) Onsite – Toronto (222 Jarvis St., 5th Floor)

Posted Date: 2026-10-26

Location: Onsite – Toronto (222 Jarvis St., 5th Floor)

Public Sector Experience: Required – OPS / Public Sector

Contract End Date: 2027-09-28 *

Rate: $95/hour

Overview

The Senior UX Designer will lead user-centred and service design for enterprise platform features and onboarded government services within the Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement. This role is focused on enabling Ontario businesses to access and manage services through consistent, intuitive, inclusive, and accessible digital experiences. The consultant will work across the full design lifecycle - from research and blueprinting through to prototyping, specification, and implementation support.

Key Responsibilities

Plan and lead user research, service design, interaction design, and design validation activities across enterprise platform capabilities and onboarded services
Identify user needs, behaviours, pain points, accessibility requirements, and service expectations through contextual inquiry, stakeholder interviews, and usability testing
Develop personas, journey maps, service blueprints, information architecture, wireframes, prototypes, and detailed interaction design specifications
Design consistent experiences across account, profile, dashboard, form, workflow, notification, document, delegation, and service-discovery features
Facilitate co-design workshops, design reviews, and collaborative working sessions with multidisciplinary teams and ministry partners
Conduct usability and accessibility evaluations and translate findings into actionable design improvements
Apply enterprise design systems, reusable components, and consistent interaction patterns to deliver scalable solutions
Design responsive experiences optimized for desktop, tablet, and mobile devices
Maintain traceability between user needs, business requirements, and design decisions
Support developers and testers to ensure accurate and faithful implementation of approved designs
Contribute reusable patterns, standards, and components to the enterprise platform design system
Present research findings, design options, and recommendations to business and executive stakeholders

Must-Have Requirements

Demonstrated experience leading design for complex transactional digital services end-to-end
Experience developing journey maps, service blueprints, wireframes, prototypes, and detailed interaction specifications
Strong knowledge of AODA and applicable WCAG accessibility standards, with hands-on experience designing accessible services
Experience planning and conducting user research, stakeholder interviews, contextual inquiry, usability testing, and design validation
Experience translating user research findings into implementable, evidence-based designs
Experience designing account-based experiences including dashboards, forms, workflows, notifications, and document interactions
Experience applying enterprise design systems and reusable interaction patterns

Nice-to-Have Skills

Experience collaborating within multidisciplinary Agile teams including product managers, business analysts, architects, developers, and accessibility specialists
Experience designing responsive experiences across desktop, tablet, and mobile devices
Excellent visual, written, verbal, and facilitation skills with experience presenting to senior and executive stakeholders
Prior experience in Ontario Public Service or broader public sector digital service delivery

Work Environment

This is a fully onsite role, with the consultant expected to work 5 days per week at 222 Jarvis St., 5th Floor, Toronto. No security clearance is required. The role involves close collaboration with multidisciplinary Agile teams including product managers, business analysts, architects, developers, accessibility specialists, and ministry partners.

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Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.

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More about this job

Responsibilities

Lead user research and end-to-end service and interaction design for enterprise platform features and government services, producing artifacts such as journey maps, service blueprints, prototypes, and detailed specifications. Facilitate collaborative design activities, evaluate usability and accessibility, support implementation, and present findings and recommendations to stakeholders.

Requirements

The role requires demonstrated experience leading design for complex transactional digital services and creating research-informed design deliverables, including journey maps, blueprints, wireframes, prototypes, and interaction specifications. Candidates must have hands-on knowledge of AODA and WCAG accessibility standards, user research and usability testing experience, and experience designing account-based services and applying enterprise design systems.

Skills

User Research
Service Design
Interaction Design
Design Validation
Journey Mapping
Service Blueprinting
Wireframing
Prototyping
Information Architecture
Accessibility Design
AODA
WCAG
Usability Testing
Enterprise Design Systems
Responsive Design
Agile Collaboration

Visa sponsorship

Not detected in the job text

Keywords

User-Centred Design
Service Design
User Research
Contextual Inquiry
Stakeholder Interviews
Usability Testing
Design Validation
Personas
Journey Maps
Service Blueprints
Information Architecture
Wireframes
Prototypes
AODA
WCAG
Accessibility
Enterprise Design Systems
Reusable Components
Responsive Design
Account-Based Experiences
Dashboards
Forms
Workflows
Notifications
Document Interactions
Agile Teams
Co-Design Workshops
Government Digital Services
Ontario Public Service

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