Solutions Designer
- Toronto, ON, Canada
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Original job description
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Ref: RQ11309 Contract – 8 Months (Extension Possible) Onsite – Toronto (Enterprise Financial Services Division)
Posted Date: 2026-10-26
Location: Onsite – Toronto (Enterprise Financial Services Division)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-03-31 *
Rate: $97/hour
Overview
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer to join the Enterprise Financial Services Division on a full-time onsite engagement. In this role, you will lead the design of hosting technology solutions aligned with client service specifications, standards, and best practices. You will play a central role in translating complex business requirements into functional designs, application flows, and high-fidelity prototypes using Oracle Siebel CRM and Adobe AEM technologies.
Key Responsibilities
This is a fully onsite position, requiring five days per week at the client's OPS office location. Standard working hours are Monday to Friday, 8:00 AM – 5:00 PM (excluding lunch), totalling 7.25 hours per calendar day. No security clearance is required for this engagement. The role involves close collaboration with both functional and technical teams in a structured project environment.
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Ref: RQ11309 Contract – 8 Months (Extension Possible) Onsite – Toronto (Enterprise Financial Services Division)
Posted Date: 2026-10-26
Location: Onsite – Toronto (Enterprise Financial Services Division)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-03-31 *
Rate: $97/hour
Overview
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer to join the Enterprise Financial Services Division on a full-time onsite engagement. In this role, you will lead the design of hosting technology solutions aligned with client service specifications, standards, and best practices. You will play a central role in translating complex business requirements into functional designs, application flows, and high-fidelity prototypes using Oracle Siebel CRM and Adobe AEM technologies.
Key Responsibilities
- Design end-to-end technology solutions based on client business requirements, OPS policies, standards, and cost models
- Develop business design documents, functional and non-functional requirements, and functional design documents
- Create high-level application flows and detailed process flows that map business steps to software solutions
- Develop application screen mock-ups, screen flows, wireframes, and high-fidelity prototypes using tools such as Figma or Adobe XD
- Conduct user research and usability testing; develop user personas and user journey maps to inform design decisions
- Analyze user feedback and design solutions to address identified issues and pain points, incorporating WCAG/AODA accessibility standards
- Develop and maintain business architecture artefacts, use cases (business and system), and business rules documentation
- Document test strategies, scenarios, and plans for User Acceptance Testing (UAT); create quality assurance plans and write test cases
- Develop application view visibility and CRUD (Create, Read, Update, Delete) matrices
- Participate in change management activities and apply Rational Unified Process (RUP) methodology
- Assess performance and capacity of existing systems and provide recommendations for improvement or replacement
- Collaborate with functional and technical teams to bridge client business requirements and deliver effective solutions
- 7+ years of experience designing solutions using Oracle Siebel CRM or Adobe AEM technologies
- 7+ years of hands-on experience with Siebel and Adobe AEM solution implementation
- Demonstrated experience developing business design documents, functional design documents, and functional and non-functional requirements
- Demonstrated experience developing high-level application flows to support business requirements
- Demonstrated experience creating and updating business architecture artefacts
- Experience designing solutions with user experience and accessibility standards (WCAG/AODA)
- Experience creating wireframes and high-fidelity mockups using UI prototyping tools such as Figma or Adobe XD
- Demonstrated experience developing use cases, identifying and documenting business rules, and creating business requirement documents
- Demonstrated experience with change management methodologies and Rational Unified Process (RUP)
- Demonstrated experience documenting UAT test strategies, scenarios, and plans
- Strong analytical, problem-solving, and decision-making skills with excellent written and verbal communication
- Experience working with Oracle Policy Automation (OPA) / Oracle Intelligent Advisor (OIA)
- Experience with the Public Sector Transfer Payment (Grant) Model
- Experience ensuring corporate QA standards are followed and maintained
This is a fully onsite position, requiring five days per week at the client's OPS office location. Standard working hours are Monday to Friday, 8:00 AM – 5:00 PM (excluding lunch), totalling 7.25 hours per calendar day. No security clearance is required for this engagement. The role involves close collaboration with both functional and technical teams in a structured project environment.
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- Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.
More about this job
Responsibilities
Design end-to-end solutions that translate business requirements into functional designs, application flows, architecture artefacts, and prototypes using Siebel CRM and Adobe AEM. Support usability and accessibility, testing, change management, and system performance assessment while collaborating with functional and technical teams.
Requirements
Requires at least seven years of experience designing and implementing solutions with Oracle Siebel CRM or Adobe AEM, along with experience producing design documents, requirements, application flows, and business architecture artefacts. Candidates must also have experience with accessibility standards, prototyping tools, use cases and business rules, RUP and change management, and UAT planning.
Skills
- Oracle Siebel CRM
- Adobe AEM
- Solution Design
- Business Requirements Analysis
- Business Architecture
- Application Flow Design
- User Experience Design
- WCAG/AODA Accessibility
- Wireframing and Prototyping
- Figma
- Adobe XD
- Use Case Development
- Business Rules Documentation
- Rational Unified Process (RUP)
- User Acceptance Testing (UAT)
Visa sponsorship
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Categories
- Technology
- Software
- Government & Public Sector
- Art & Design
- Consulting
Keywords
- Oracle Siebel CRM
- Adobe AEM
- Oracle Intelligent Advisor (OIA)
- Figma
- Adobe XD
- WCAG
- AODA
- Rational Unified Process (RUP)
- User Acceptance Testing (UAT)
- Quality Assurance
- Business Design Documents
- Functional Design Documents
- Functional Requirements
- Non-Functional Requirements
- Business Architecture
- Application Flows
- Process Flows
- Wireframes
- High-Fidelity Prototypes
- User Research
- Usability Testing
- User Personas
- User Journey Maps
- Business Rules
- CRUD Matrices
- Change Management
- Performance and Capacity Assessment
- Enterprise Financial Services