Manager, Operations & Customer Delivery
- Surrey, BC, Canada
Compensation: $70,000 to $90,000, plus potential performance incentives and benefits · Full-time
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Job details
- Pay
- Compensation: $70,000 to $90,000, plus potential performance incentives and benefits
- Job type
- Full-time
- Apply by
- Experience
- At least 5 years of logistics or transportation experience
- Posting language
- English
- Posted
Original job description
Lotus Terminals is looking for an experienced logistics professional to join our team.
This is a hands-on operational role for someone who can take ownership of complex freight orders, communicate exceptionally well, make sound decisions, and keep execution moving from operational handoff through billing readiness.
What you will do- Own assigned orders from handoff through completion
- Coordinate complex and project-based freight
- Support and direct Operations Coordinators on assigned orders
- Manage milestones, documentation, costs, and service risks
- Communicate clearly with customers, carriers, and internal teams
- Escalate issues early and help drive service recovery
- Protect service quality and operational margins
- Coordinate across Commercial, Drayage, Field Operations, and Risk Management
- At least 5 years of logistics or transportation experience
- Experience in freight forwarding, trucking, drayage, project cargo, or third-party logistics
- Exceptional written and verbal communication skills
- Experience managing complex freight orders and customer escalations
- Strong judgment, attention to detail, and follow-through
- Ability to remain organized and decisive in a fast-moving environment
- Experience with transportation or freight-management systems
Previous management experience is not required. We are looking for someone with strong operational experience who is ready to take the next step.
Location: Surrey, BC
Schedule: Full-time, in-office/hybrid
Compensation: $70,000 to $90,000, plus potential performance incentives and benefits
At Lotus, our expectations are clear:
OWN IT. PUSH BOUNDARIES. SET NEW STANDARDS.
If you are an experienced local logistics professional ready to take greater ownership and help build the next stage of Lotus, we want to hear from you.
More about this job
Responsibilities
Own assigned freight orders from operational handoff through completion and billing readiness, coordinating complex and project-based shipments. Direct Operations Coordinators, manage milestones, documentation, costs, and service risks, and collaborate across teams to resolve issues while protecting service quality and operational margins.
Requirements
Requires at least five years of logistics or transportation experience, including experience with complex freight orders and customer escalations. Candidates should have strong communication, judgment, attention to detail, organization, follow-through, and experience with transportation or freight-management systems; prior management experience is not required.
Skills
- Logistics Operations
- Transportation
- Freight Forwarding
- Trucking
- Drayage
- Project Cargo
- Third-Party Logistics
- Freight Order Management
- Customer Communication
- Operations Coordination
- Milestone Management
- Documentation Management
- Cost Management
- Service Risk Management
Benefits
- Performance Incentives
- Benefits
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Management & Leadership
- Customer Service & Support
Keywords
- Logistics
- Transportation
- Freight Forwarding
- Trucking
- Drayage
- Project Cargo
- Third-Party Logistics
- Complex Freight Orders
- Customer Escalations
- Operations Coordinators
- Operational Handoff
- Billing Readiness
- Milestone Management
- Documentation
- Cost Management
- Service Risks
- Service Recovery
- Service Quality
- Operational Margins
- Commercial Coordination
- Field Operations
- Risk Management
- Transportation Systems
- Freight-Management Systems