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Added 9 mins ago
BH
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Lotus Terminals Ltd.

Manager, Operations & Customer Delivery

Surrey, BC, Canada

Compensation: $70,000 to $90,000, plus potential performance incentives and benefits · Full-time

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Job details

Pay: Compensation: $70,000 to $90,000, plus potential performance incentives and benefits
Job type: Full-time
Apply by: Apr 28, 2027
Experience: At least 5 years of logistics or transportation experience
Posting language: English
Posted: Oct 30, 2026

Original job description

Lotus Terminals is looking for an experienced logistics professional to join our team.

This is a hands-on operational role for someone who can take ownership of complex freight orders, communicate exceptionally well, make sound decisions, and keep execution moving from operational handoff through billing readiness.

What you will do

Own assigned orders from handoff through completion
Coordinate complex and project-based freight
Support and direct Operations Coordinators on assigned orders
Manage milestones, documentation, costs, and service risks
Communicate clearly with customers, carriers, and internal teams
Escalate issues early and help drive service recovery
Protect service quality and operational margins
Coordinate across Commercial, Drayage, Field Operations, and Risk Management

What we are looking for

At least 5 years of logistics or transportation experience
Experience in freight forwarding, trucking, drayage, project cargo, or third-party logistics
Exceptional written and verbal communication skills
Experience managing complex freight orders and customer escalations
Strong judgment, attention to detail, and follow-through
Ability to remain organized and decisive in a fast-moving environment
Experience with transportation or freight-management systems

Previous management experience is not required. We are looking for someone with strong operational experience who is ready to take the next step.

Location: Surrey, BC

Schedule: Full-time, in-office/hybrid

Compensation: $70,000 to $90,000, plus potential performance incentives and benefits

At Lotus, our expectations are clear:

OWN IT. PUSH BOUNDARIES. SET NEW STANDARDS.

If you are an experienced local logistics professional ready to take greater ownership and help build the next stage of Lotus, we want to hear from you.

Apply About employer

More about this job

Responsibilities

Own assigned freight orders from operational handoff through completion and billing readiness, coordinating complex and project-based shipments. Direct Operations Coordinators, manage milestones, documentation, costs, and service risks, and collaborate across teams to resolve issues while protecting service quality and operational margins.

Requirements

Requires at least five years of logistics or transportation experience, including experience with complex freight orders and customer escalations. Candidates should have strong communication, judgment, attention to detail, organization, follow-through, and experience with transportation or freight-management systems; prior management experience is not required.

Skills

Logistics Operations
Transportation
Freight Forwarding
Trucking
Drayage
Project Cargo
Third-Party Logistics
Freight Order Management
Customer Communication
Operations Coordination
Milestone Management
Documentation Management
Cost Management
Service Risk Management

Benefits

Performance Incentives
Benefits

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Transportation
Freight Forwarding
Trucking
Drayage
Project Cargo
Third-Party Logistics
Complex Freight Orders
Customer Escalations
Operations Coordinators
Operational Handoff
Billing Readiness
Milestone Management
Documentation
Cost Management
Service Risks
Service Recovery
Service Quality
Operational Margins
Commercial Coordination
Field Operations
Risk Management
Transportation Systems
Freight-Management Systems

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