Sales Specialist

In this role you will support the Sales Manager and Account Managers for Biscoff (& Natural Foods) in the day-to-day commercial execution of the Canadian business. You will be the key operational link between the sales team, customers, brokers, merchandising partners and internal teams, ensuring that commercial plans are translated into execution. You will be part of our Lotus Bakeries Canada Sales Office, a dynamic and driven team located in Montréal downtown.

• Provide operational and administrative support to the Account Managers and Sales Manager Biscoff (and where needed also assist the sales team Natural Foods), enabling the sales team to focus on sales relationships and customer management.
• Work closely with our broker to coordinate merchandising activities, provide the required Lotus information and ensure timely execution of agreed actions.
• Help strengthen our on-shelf presence by coordinating merchandising priorities with our broker and the Account Managers, following up on store-level execution and flagging execution gaps or opportunities to the sales team.
• Support the development and implementation of POS materials and displays in collaboration with Sales, Marketing, external suppliers, brokers and customers, including coordination of quantities, timelines and deployment.
• Coordinate product samples for customer meetings, product presentations, innovations, trade shows and commercial activations, including organisation and follow-up of shipments.
• Ensure sales tools, trackers, pricing files, value chains and customer information are kept up to date and accessible for reporting and commercial decision-making.
• Support the preparation of customer meetings, presentations, commercial reviews and follow-up actions.
• Build strong working relationships with customers, brokers, external partners and internal teams.
• Proactively follow up on outstanding actions and identify opportunities to improve commercial processes and ways of working.
• You report to the Sales Manager Biscoff Canada

• You hold a Bachelor’s degree (Economics, Business Administration, Marketing, Commercial Management or related field)
• Having approximately 2-3 years of experience in FMCG, retail, sales support or commercial environment is an asset.
• Knowledge of Excel and PowerPoint. Experience with TPM or retailer portals is an asset.
• Experience with support of Canadian retailers, brokers or merchandising partners is a strong asset.
• You can speak & write fluently in English. French is an asset.
• Highly organized with strong attention to detail, with strong sense of ownership and self-starting ability.
• Comfortable with handling multiple requests and deadlines.
• Strong communication and coordination skills across multiple internal and external stakeholders.
• Proactive and solution-oriented, with the ability to identify what is needed and focus on hands-on execution.