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LowerLeft Designs Ltd

Director of Operations

Vancouver, BC, Canada

Competitive salary of $85,000–$100,000, depending on experience · Full-time

Apply About employer

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Job details

Pay: Competitive salary of $85,000–$100,000, depending on experience
Job type: Full-time
Apply by: Apr 14, 2027
Experience: 4–5 years’ experience in a similar operations role, trained in a fast-moving, product-based business
Posting language: English
Posted: Oct 16, 2026

Original job description

COMPANY DESCRIPTION

LowerLeft Designs Ltd is building a family of purpose-driven outdoor brands rooted in sustainability, creativity, and a deep love for life outside. The company focuses on designing reliable gear that enables more people to enjoy the outdoors, emphasizing durability and alignment with customer values. LowerLeft takes a thoughtful, unconventional approach to product creation, grounded in clear purpose and distinct brand character. Its brands, including gogglesoc and Phunkshun Wear, reflect a commitment to responsible manufacturing and innovative design for outdoor enthusiasts.

POSITION OVERVIEW

Reporting into the Managing Director, the Operations Director leads the operational function of the business, ensuring products are efficiently, accurately and profitably manufactured and moved from factory through to customers across wholesale, retail, distributor and ecommerce channels.

While this is a broad role, its priority is distribution, transportation, logistics and inventory management: moving product into our markets at the lowest practical landed cost and ensuring that the right inventory is available at the right time. The role also holds accountability for production planning, factory operations, quality assurance, EDI and customer logistics, operational systems and budgeting.

The Operations Director leads the Operations team, delegating effectively and building scalable processes. This creates the capacity to focus on director-level strategy and to support the Managing Director and other departments in making profitable, operationally efficient decisions.

PRIMARY RESPONSIBILITIES

Distribution, Transportation, Logistics & 3PL Management

Own the performance of our freight forwarders, logistics providers and global 3PL network, moving product from factories into our markets at the lowest practical landed cost.

Manage freight forwarder relationships and oversee inbound and outbound logistics, ensuring product moves between factories, warehouses, distributors and customers accurately and on time.
Continually evaluate freight routes, modes, providers and strategies to improve cost, speed and reliability, including planning for seasonal and peak periods.
Lead the onboarding of new 3PL partners, set service-level expectations and proactively manage 3PL performance.
Maintain up-to-date knowledge of tariffs, duties, customs regulations, trade agreements and import/export requirements.
Monitor landed costs, working with Finance to keep them accurate, and identify savings through sourcing, freight, packaging and routing.

Strategic Inventory Management

Lead the company's approach to strategic, profitable inventory management, providing the visibility, processes and leadership that allow every department to make informed inventory decisions.

Ensure accurate inventory visibility across all 3PLs and systems, with clear processes to investigate and resolve discrepancies.
Monitor inventory levels, ageing, turns and sell-through, flagging aged, excess and slow-moving stock early.
Work with Sales, Marketing, Finance and Product on strategies to sell, repurpose (including Value Added Services) or liquidate inventory.
Balance product availability against the working-capital cost and risk of carrying excess stock, and challenge other departments to do the same.

Customer Logistics & EDI

Act as the primary point of contact for EDI, leading the onboarding of new EDI customers in SPS Commerce through testing and final sign-off.
Ensure routing guides, ASNs, labelling, shipping and returns requirements are followed, proactively resolving errors, compliance issues and chargebacks.

Sales, Marketing & Distributor Support

Coordinate the domestic and international distribution of samples, displays and tradeshow materials to sales agents and distributors, along with customer returns logistics.
Clearly communicate operational constraints and lead times to Sales and Marketing.

Production, Factory Management & Quality Assurance

Own product forecasts with all departments and provide factories with timely forecasts to plan raw materials and capacity.
Oversee market-ready bulk purchase orders, monitor production schedules and ensure factory and shipping documentation is accurate and on time.
Manage the factory audit schedule and bulk-production quality assurance, driving corrective action on recurring quality issues.

Operational Data, NetSuite & Transactional Accuracy

Keep inventory, landed-cost, SKU and item master data accurate across NetSuite, 3PLs and other platforms.
Ensure shipping documentation is accurate and distributor and ModEx orders are processed to established business rhythms, with appropriate checks and controls.

Operations Leadership & Strategy

Develop and execute the operational strategy in partnership with the Managing Director, establishing clear priorities, business rhythms and KPIs.
Build scalable processes that support growth across multiple sales channels and international markets.
Proactively identify operational risks and opportunities, balancing customer service, availability, efficiency and profitability.

Operational Systems & Process Improvement

Lead the development and continuous improvement of operational systems, Standard Operating Procedures and training.
Replace manual or unreliable processes with scalable solutions and improve data flow between platforms.

Budgeting & Financial Management

Own the annual Operations budget with Finance and the Managing Director, supported by accurate purchasing, freight and inventory projections.
Monitor expenditure against budget, explain material variances and deliver cost savings.

Operational Team Leadership

Set clear roles, objectives and expectations, delegating effectively while retaining accountability for departmental performance.
Provide coaching and build documentation and cross-training to reduce reliance on individuals, keeping the Director's time focused on strategic, higher-value work.
Represent the Operations department at the annual general meeting.

KEY PERFORMANCE INDICATORS

Inbound Timeliness & Accuracy: factory production to timeline, inbound delivery performance, receiving and PO/shipment accuracy.
Outbound Timeliness & Accuracy: on-time shipment, fulfillment accuracy, customer compliance and error rates.
Landed Costs: accurate, timely landed-cost information; target performance of approximately ±10% year-over-year (recognizing material external factors); cost-reduction delivered.
Strategic Inventory Management: inventory accuracy, ageing, turns, reduction of obsolete stock and the balance between availability and investment.
EDI Order Accuracy: ASN accuracy, routing-guide compliance, EDI error rates and operationally attributable chargebacks.
Product Wastage: wastage levels, repurposing of inventory and correction of recurring causes.
Budget vs. Actual: expenditure against approved budget and management of material variances.
Operational Scalability & Efficiency: process improvements adopted, reduced manual work and errors, and effective delegation.

REQUIRED EXPERIENCE / QUALIFICATIONS

Requirements

4–5 years’ experience in a similar operations role, trained in a fast-moving, product-based business
Hands-on experience in distribution, transportation, logistics and inventory management, including working with freight forwarders and 3PLs
University degree
Experience leading, delegating to and developing a team
Experience setting and tracking budgets
Strong project management skills, with the ability to manage several priorities and deadlines at once
Strong attention to detail, particularly with inventory, landed-cost and shipping data
Proficient in Microsoft Office, especially Excel
A collaborative team player who builds strong working relationships across departments and with external partners
Flexible with working hours, including occasional early-morning or evening calls with overseas factories and European partners
Legally entitled to work in Canada

Nice to have

Experience with NetSuite
Bilingual in English and French

LowerLeft is an equal opportunity employer. We welcome applicants of all backgrounds and will provide accommodations throughout the hiring process on request.

WHY JOIN LOWERLEFT

This is a chance to join a growing, ambitious outdoor company at a pivotal stage. As Operations Director, you’ll shape how we scale into new markets and help build an operation that reflects our environmental and community values. Your impact will be visible, your ideas welcome, and your work will support products you can be proud of.

What We Offer

Competitive salary of $85,000–$100,000, depending on experience
Individual & company performance based bonuses
Very competitive vacation policy
Hybrid working, with a mix of remote and office-based (Squamish & Vancouver) days
Health benefits
Opportunities to grow and progress in your career
Opportunities to travel
Be part of the outdoor industry community, including trade shows and industry events

Start date: As soon as possible

Apply About employer

More about this job

Responsibilities

Lead the company’s operations, prioritizing distribution, transportation, logistics, 3PL performance, and strategic inventory management to ensure products move efficiently and profitably across markets and sales channels. Oversee production planning, quality assurance, EDI, operational systems, budgeting, and team development while building scalable processes and improving operational performance.

Requirements

Requires 4–5 years of experience in a similar operations role in a fast-moving, product-based business, hands-on logistics and inventory experience, a university degree, and experience leading a team and managing budgets. Candidates should have strong project management, attention to detail, Excel proficiency, cross-functional collaboration skills, flexibility for occasional overseas calls, and legal authorization to work in Canada; NetSuite experience and English-French bilingualism are nice to have.

Skills

Distribution And Logistics Management
Transportation Management
Inventory Management
Freight Forwarder And 3PL Management
Production Planning
Factory Operations
Quality Assurance
EDI Management
NetSuite
Budgeting And Financial Management
Team Leadership And Delegation
Project Management
Process Improvement
Data Accuracy And Analysis
Microsoft Excel
Cross-Functional Collaboration

Benefits

Performance-Based Bonuses
Competitive Vacation Policy
Hybrid Working
Health Benefits
Career Growth Opportunities
Travel Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Distribution
Transportation
Logistics
3PL
Freight Forwarders
Inventory Management
Landed Costs
Supply Chain
Production Planning
Factory Operations
Quality Assurance
EDI
SPS Commerce
NetSuite
Microsoft Office
Excel
Routing Guides
Advance Ship Notices
Customs Regulations
Tariffs And Duties
Import And Export
Standard Operating Procedures
Budget Management
Forecasting
Retail
Ecommerce
Wholesale
Distributor Operations
Value Added Services
Operational KPIs

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