Client Success Agent
- Montreal, QC, Canada
Hybrid
Full-time
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Job details
- Job type
- Full-time
- Workplace
- Hybrid
- Apply by
- Working hours
- 35 hours/week
- Posting language
- English
- Posted
Original job description
LRDG Language Research Development Group is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner journey. You will provide support to learners, tutors, evaluators, and client contacts to help ensure training and evaluations are delivered efficiently and according to established procedures.
Key Responsibilities
Training & Evaluation Coordination
Additional Information
Location: Hybrid
Status: Full-time, Permanent
Weekly working hours: 35 hours/week
Start date: As soon as possible
Hourly rate: $23-$26 per hour
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner journey. You will provide support to learners, tutors, evaluators, and client contacts to help ensure training and evaluations are delivered efficiently and according to established procedures.
Key Responsibilities
Training & Evaluation Coordination
- Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones.
- Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey.
- Provide administrative and operational support to learners, tutors, evaluators, and client contacts.
- Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team.
- Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training.
- Maintain accurate learner, training, and evaluation information across applicable systems and tools.
- Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
- Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services.
- Perform other related operational and administrative duties as required.
- College diploma, DEC/DEP, or equivalent; Bachelor's degree is an asset.
- At least one year of experience in an administrative, operations, customer service, educational, or related role.
- Strong written and verbal communication skills in English and French.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and follow-ups in a fast-paced environment.
- Strong customer service and problem-solving skills.
- Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
- Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately.
- 3 weeks of vacation + 1 week of vacation during the holiday season
- Health benefits and RRSP plan from day one
- Flexibility - we offer flexible hours during the week
- Hybrid work environment - 2 days in the office and 3 days working from home
- Company events throughout the year
- Lively downtown office with coffee, snacks, and a gym!
Additional Information
Location: Hybrid
Status: Full-time, Permanent
Weekly working hours: 35 hours/week
Start date: As soon as possible
Hourly rate: $23-$26 per hour
More about this job
Responsibilities
Coordinate administrative and logistical activities for language training and evaluations, including onboarding, scheduling, bookings, assignments, and follow-ups. Support learners, tutors, evaluators, and client contacts, maintain accurate records, monitor training requirements, resolve or escalate issues, and help improve operational workflows.
Requirements
A college diploma, DEC/DEP, or equivalent is required, while a bachelor's degree is an asset; at least one year of relevant experience is required. Candidates should have strong English and French communication skills, organization, attention to detail, customer service and problem-solving abilities, and comfort using Microsoft Office and digital platforms.
Skills
- Administrative Coordination
- Training Coordination
- Scheduling
- Customer Service
- Written Communication
- Verbal Communication
- Organization
- Attention To Detail
- Multitasking
- Problem-Solving
- Stakeholder Support
- Follow-Up
- Microsoft Office
- Digital Platforms
- Issue Escalation
- Workflow Improvement
Benefits
- Three Weeks Of Vacation
- One Week Of Holiday Season Vacation
- Health Benefits
- RRSP Plan
- Flexible Hours
- Hybrid Work Environment
- Company Events
- Coffee And Snacks
- Gym
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Education
Keywords
- Language Training
- Language Evaluation
- Learner Journey
- Training Coordination
- Evaluation Coordination
- Onboarding
- Scheduling
- Bookings
- Assignments
- Follow-Ups
- Stakeholder Support
- Customer Service
- Administrative Operations
- Training Monitoring
- Record Maintenance
- Service Standards
- Workflow Improvement
- Issue Resolution
- Issue Escalation
- Microsoft Office
- Digital Platforms
- English
- French
- E-Learning