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Added 4 mins ago
SV
Travel agent
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- From $20 CAD / hour
- Full-time
- On-site
Added 26 mins ago
AC
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- Full-time
Added 39 mins ago
B
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Added 39 mins ago
TH
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- Full-time
A change agent who has the ability to influence and get people on side.
Added 39 mins ago
TH
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- Full-time
A change agent who has the ability to influence and get people on side.
Added 39 mins ago
C
Legal Product Builder
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- Full-time
…development process, helping turn complex legal work into scalable, agent driven…
Added 40 mins ago
M
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…while contributing to AI-enabled engineering practices, multi-agent systems, LLM applications, and automation across the software development…
Added 55 mins ago
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EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Added 55 mins ago
D
Advisory Agent - Member and Client Experience
Desjardins
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- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 55 mins ago
D
Client Financial Services Agent
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As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 1 hour ago
NC
Housing Support Worker
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Toronto, ON
- Full-time
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
Added 1 hour ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
…customized self-service, IVR, routing, and AI-powered virtual agent solutions that help enterprises create more effective customer experiences. As a Principal AI Solutions Architect, you…
Added 1 hour ago
NC
Housing Support Worker
Neighbours Community Homes
Canada
- Full-time
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
Added 1 hour ago
Product Operations Manager
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Added 1 hour ago
LC
Représentants de la Protection Des Actifs
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- Full-time
Compétences solides : Permis d’agent de sécurité provincial valide, connaissance des lois pertinentes (Code criminel du Canada, Loi sur l’entrée sans autorisation) et connaissance des…
Added 1 hour ago
TH
Finance Manager, Technology
The Home Depot
Canada
- Full-time
A change agent who has the ability to influence and get people on side.
Added 1 hour ago
M(
Director of Platform Engineering
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Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
Drive MaintainX's AI-native platform strategy - the AI Builder team's agent orchestration, tool registry, and developer environments sit in this division; your job is to ensure the org…
Added 1 hour ago
G
Enterprise AI Solution Manager
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Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the…
Added 1 hour ago
Senior Software Dev Engineer, EC2 Hyperplane
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Build and evaluate AI-agent-based diagnosis capabilities (for example on Amazon Bedrock AgentCore), including measuring whether the agents actually get it right
Added 1 hour ago
MR
Senior Solutions Engineer
Metrics Recruitment
Vancouver, BC · Greater Vancouver, BC
- $115,000 to $140,000 CAD / year
- Full-time
Actively use AI tooling in your day-to-day work, including agent-style workflows and the Model Context Protocol (MCP), to move faster and raise the quality of your output.
Added 1 hour ago
AR
Real Estate Agent
Axford Real Estate & Property Management Group
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- Full-time
Added 1 hour ago
UO
Coordonnateur, Campus Saint-Jean, Satellite de Calgary
University of Alberta
Calgary, AB
- Full-time
En collaboration avec l’agent principal, Innovation et technologie, cerner les besoins actuels et émergents en matière d’utilisation de la technologie dans les salles de classe.
Added 1 hour ago
P
Senior Associate, Workforce Transformation (Bilingual FR/ENG)
PwC
Montreal, QC
- Full-time
Added 1 hour ago
P
Workforce Transformation Senior Associate
PwC
Ottawa, ON · Toronto, ON
- Full-time

LRDG Language Research Development Group

Client Success Agent

Montreal, QC, Canada

Hybrid

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Oct 7, 2026

Original job description

LRDG Language Research Development Group is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.

As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner journey. You will provide support to learners, tutors, evaluators, and client contacts to help ensure training and evaluations are delivered efficiently and according to established procedures.

Key Responsibilities

Training & Evaluation Coordination

Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones.
Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey.

Stakeholder Support

Provide administrative and operational support to learners, tutors, evaluators, and client contacts.
Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team.

Training Monitoring & Administration

Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training.
Maintain accurate learner, training, and evaluation information across applicable systems and tools.

Operational Improvement

Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services.
Perform other related operational and administrative duties as required.

Skills And Qualifications

College diploma, DEC/DEP, or equivalent; Bachelor's degree is an asset.
At least one year of experience in an administrative, operations, customer service, educational, or related role.
Strong written and verbal communication skills in English and French.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and follow-ups in a fast-paced environment.
Strong customer service and problem-solving skills.
Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately.

What We Offer

3 weeks of vacation + 1 week of vacation during the holiday season
Health benefits and RRSP plan from day one
Flexibility - we offer flexible hours during the week
Hybrid work environment - 2 days in the office and 3 days working from home
Company events throughout the year
Lively downtown office with coffee, snacks, and a gym!

$23 - $26 an hour

Additional Information

Location: Hybrid

Status: Full-time, Permanent

Weekly working hours: 35 hours/week

Start date: As soon as possible

Hourly rate: $23-$26 per hour

Apply About employer

More about this job

Responsibilities

Coordinate administrative and logistical activities for language training and evaluations, including onboarding, scheduling, bookings, assignments, and follow-ups. Support learners, tutors, evaluators, and client contacts, maintain accurate records, monitor training requirements, resolve or escalate issues, and help improve operational workflows.

Requirements

A college diploma, DEC/DEP, or equivalent is required, while a bachelor's degree is an asset; at least one year of relevant experience is required. Candidates should have strong English and French communication skills, organization, attention to detail, customer service and problem-solving abilities, and comfort using Microsoft Office and digital platforms.

Skills

Administrative Coordination
Training Coordination
Scheduling
Customer Service
Written Communication
Verbal Communication
Organization
Attention To Detail
Multitasking
Problem-Solving
Stakeholder Support
Follow-Up
Microsoft Office
Digital Platforms
Issue Escalation
Workflow Improvement

Benefits

Three Weeks Of Vacation
One Week Of Holiday Season Vacation
Health Benefits
RRSP Plan
Flexible Hours
Hybrid Work Environment
Company Events
Coffee And Snacks
Gym

Visa sponsorship

Not detected in the job text

Keywords

Language Training
Language Evaluation
Learner Journey
Training Coordination
Evaluation Coordination
Onboarding
Scheduling
Bookings
Assignments
Follow-Ups
Stakeholder Support
Customer Service
Administrative Operations
Training Monitoring
Record Maintenance
Service Standards
Workflow Improvement
Issue Resolution
Issue Escalation
Microsoft Office
Digital Platforms
English
French
E-Learning

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