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Added 3 hours ago
GO
Clinical Nurse Educator, Home Care
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Whitehorse, YT
- Full-time
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HI
front desk agent
Holiday Inn
Hinton, AB
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Added 6 hours ago
AA
Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
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Added 8 hours ago
UO
Associate Director, Health Services
University of Waterloo
Waterloo, ON · Health Services
- Full-time
…health needs are met through integrated, evidence-informed service…
Added 11 hours ago
EG
Marketing Program Specialist
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
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Added 12 hours ago
B
Team Captain, Technical Support
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- Full-time
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Added 12 hours ago
B
Team Captain, Technical Support
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Added 13 hours ago
LL
Client Success Agent
LRDG Language Research Development Group
Montreal, QC
- Full-time
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner…
Added 14 hours ago
RB
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Added 15 hours ago
ER
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Added 15 hours ago
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Added 16 hours ago
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Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
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Added 16 hours ago
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Added 16 hours ago
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Principal AI Engineer, Agentic Models and Data Platforms
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Added 17 hours ago
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Added 18 hours ago
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Added 18 hours ago
OP
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Added 21 hours ago
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Agent d'approvisionnement (Commandes) - Supply Management Officer (Ordering)
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Montreal, QC · Mirabel, QC
- Full-time
Votre rôle en tant qu’agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 22 hours ago
W
Content Development Specialist
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- Full-time
2+ years’ experience in a customer/client-service facing role.
Added 1 day ago
IF
Agent(e) d'indemnisation
iA Financial Group
Quebec, QC
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LRDG Language Research Development Group

Client Success Agent

Montreal, QC, Canada

Hybrid

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Oct 7, 2026

Original job description

LRDG Language Research Development Group is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.

As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner journey. You will provide support to learners, tutors, evaluators, and client contacts to help ensure training and evaluations are delivered efficiently and according to established procedures.

Key Responsibilities

Training & Evaluation Coordination

Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones.
Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey.

Stakeholder Support

Provide administrative and operational support to learners, tutors, evaluators, and client contacts.
Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team.

Training Monitoring & Administration

Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training.
Maintain accurate learner, training, and evaluation information across applicable systems and tools.

Operational Improvement

Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services.
Perform other related operational and administrative duties as required.

Skills And Qualifications

College diploma, DEC/DEP, or equivalent; Bachelor's degree is an asset.
At least one year of experience in an administrative, operations, customer service, educational, or related role.
Strong written and verbal communication skills in English and French.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and follow-ups in a fast-paced environment.
Strong customer service and problem-solving skills.
Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately.

What We Offer

3 weeks of vacation + 1 week of vacation during the holiday season
Health benefits and RRSP plan from day one
Flexibility - we offer flexible hours during the week
Hybrid work environment - 2 days in the office and 3 days working from home
Company events throughout the year
Lively downtown office with coffee, snacks, and a gym!

$23 - $26 an hour

Additional Information

Location: Hybrid

Status: Full-time, Permanent

Weekly working hours: 35 hours/week

Start date: As soon as possible

Hourly rate: $23-$26 per hour

Apply About employer

More about this job

Responsibilities

Coordinate administrative and logistical activities for language training and evaluations, including onboarding, scheduling, bookings, assignments, and follow-ups. Support learners, tutors, evaluators, and client contacts, maintain accurate records, monitor training requirements, resolve or escalate issues, and help improve operational workflows.

Requirements

A college diploma, DEC/DEP, or equivalent is required, while a bachelor's degree is an asset; at least one year of relevant experience is required. Candidates should have strong English and French communication skills, organization, attention to detail, customer service and problem-solving abilities, and comfort using Microsoft Office and digital platforms.

Skills

Administrative Coordination
Training Coordination
Scheduling
Customer Service
Written Communication
Verbal Communication
Organization
Attention To Detail
Multitasking
Problem-Solving
Stakeholder Support
Follow-Up
Microsoft Office
Digital Platforms
Issue Escalation
Workflow Improvement

Benefits

Three Weeks Of Vacation
One Week Of Holiday Season Vacation
Health Benefits
RRSP Plan
Flexible Hours
Hybrid Work Environment
Company Events
Coffee And Snacks
Gym

Visa sponsorship

Not detected in the job text

Keywords

Language Training
Language Evaluation
Learner Journey
Training Coordination
Evaluation Coordination
Onboarding
Scheduling
Bookings
Assignments
Follow-Ups
Stakeholder Support
Customer Service
Administrative Operations
Training Monitoring
Record Maintenance
Service Standards
Workflow Improvement
Issue Resolution
Issue Escalation
Microsoft Office
Digital Platforms
English
French
E-Learning

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