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Added 10 mins ago
A
Team Leader, Call Center
Altasciences
Montreal, QC
- Full-time
The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details as…
Added 10 mins ago
RB
Senior Software Developer - Offensive AI (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Design, build, and maintain agentic workflows and AI-enabled tooling that support Red Team operations, from reconnaissance and analysis to reporting and post-exploitation tradecraft.
Added 1 hour ago
CB
Purchasing Agent
Cape Breton Job Board
North Sydney, NS
- Full-time
Reporting to the Contract and Vendor Performance Supervisor, the Purchasing Agent operates from a central purchasing office located in North Sydney, N.S. The Purchasing Agent manages the…
Added 2 hours ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 2 hours ago
E
Bilingual Contact Centre Agent
Epiq
Ottawa, ON
- Full-time
The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling…
Added 3 hours ago
AI
Night Auditor
Accent Inns
Victoria, BC
- Full-time
As a Nocturnal Night Auditor, you are the night-time Guest Services Agent and you look after guest services, bookkeeping, security, and so many other things.
Added 3 hours ago
E
Program Manager II, AI & Productivity
Expedia
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 3 hours ago
FC
Ops Agent Admin
FedEx Canada
Mirabel, QC
- Part-time
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.…
Added 3 hours ago
B
Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent,…
Added 4 hours ago
EG
Spécialiste, Planification et Insights/Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Montreal, QC
- $63,000 to $88,500 CAD / year
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 4 hours ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Toronto, ON
- $65,500 to $92,000 CAD / year
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 4 hours ago
B
Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent,…
Added 4 hours ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 5 hours ago
AC
Cyber Security Architect
Aviva Canada
Markham, ON
- Full-time
Partner with Cyber Operations to ensure infrastructure designs support effective monitoring, logging, detection, incident response, and recovery using SIEM, SOAR, XDR, EDR, NDR, IDS/IPS,…
Added 5 hours ago
LL
Client Success Agent
LRDG Language Research Development Group
Montreal, QC
- Full-time
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner…
Added 5 hours ago
HR
Front Desk Agent - Front Office
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20.05 CAD / hour
- Part-time
The Front Desk Agent is responsible for welcoming hotel and casino guests and managing check-in and check‑out processes. This role handles reservations, billing, room assignments, and guest…
Added 5 hours ago
R&
Principal Data Scientist, Agentic AI Technical Lead
Robots & Pencils
Canada
- Full-time
Guide the design of scalable ML platforms, pipelines, and workflow orchestration that support event-driven, asynchronous operations at scale
Added 5 hours ago
A
Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
…a Knowledge Centered Service (KCS) architecture to empower agent learning, document technical solutions, and support self-service…
Added 6 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Implement observability for AI systems, including tracing across prompts and tool calls, telemetry, drift detection, and runbooks for production operations
Added 6 hours ago
E
Product Owner
EllisDon
Mississauga, ON
- Full-time
Align stakeholders across operations, technology, and leadership teams to support product direction and rollout readiness.
Added 6 hours ago
E
Product Owner
EllisDon
Mississauga, ON
- Full-time
Align stakeholders across operations, technology, and leadership teams to support product direction and rollout readiness.
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 6 hours ago
ED
Senior AI Developer - EN 428
Export Development Canada | Exportation et développement Canada
Halifax, NS
- $96,557 to $128,743 CAD / year
- Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…

LRDG Language Research Development Group

Client Success Agent

Montreal, QC, Canada

Hybrid

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Hybrid
Apply by: Nov 6, 2026
Working hours: 35 hours/week
Posting language: English
Posted: Oct 7, 2026

Original job description

LRDG Language Research Development Group is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.

As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner journey. You will provide support to learners, tutors, evaluators, and client contacts to help ensure training and evaluations are delivered efficiently and according to established procedures.

Key Responsibilities

Training & Evaluation Coordination

Coordinate administrative and logistical activities related to language training and evaluations, including onboarding, scheduling, bookings, assignments, changes, follow-ups, and other training milestones.
Coordinate communications and required information to ensure learners and other stakeholders are prepared throughout the training journey.

Stakeholder Support

Provide administrative and operational support to learners, tutors, evaluators, and client contacts.
Respond to operational, scheduling, platform, and process-related questions, resolving issues when possible and escalating specialized issues to the appropriate team.

Training Monitoring & Administration

Monitor relevant training activities and requirements, follow up when action is needed, and help minimize disruptions to training.
Maintain accurate learner, training, and evaluation information across applicable systems and tools.

Operational Improvement

Follow established procedures and service standards while identifying opportunities to improve workflows and the stakeholder experience.
Collaborate with other teams to resolve issues and support the effective delivery of training and evaluation services.
Perform other related operational and administrative duties as required.

Skills And Qualifications

College diploma, DEC/DEP, or equivalent; Bachelor's degree is an asset.
At least one year of experience in an administrative, operations, customer service, educational, or related role.
Strong written and verbal communication skills in English and French.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and follow-ups in a fast-paced environment.
Strong customer service and problem-solving skills.
Comfortable working with Microsoft Office and digital platforms, with the ability to quickly learn new systems and tools.
Ability to collaborate effectively with multiple stakeholders and escalate issues appropriately.

What We Offer

3 weeks of vacation + 1 week of vacation during the holiday season
Health benefits and RRSP plan from day one
Flexibility - we offer flexible hours during the week
Hybrid work environment - 2 days in the office and 3 days working from home
Company events throughout the year
Lively downtown office with coffee, snacks, and a gym!

$23 - $26 an hour

Additional Information

Location: Hybrid

Status: Full-time, Permanent

Weekly working hours: 35 hours/week

Start date: As soon as possible

Hourly rate: $23-$26 per hour

Apply About employer

More about this job

Responsibilities

Coordinate administrative and logistical activities for language training and evaluations, including onboarding, scheduling, bookings, assignments, and follow-ups. Support learners, tutors, evaluators, and client contacts, maintain accurate records, monitor training requirements, resolve or escalate issues, and help improve operational workflows.

Requirements

A college diploma, DEC/DEP, or equivalent is required, while a bachelor's degree is an asset; at least one year of relevant experience is required. Candidates should have strong English and French communication skills, organization, attention to detail, customer service and problem-solving abilities, and comfort using Microsoft Office and digital platforms.

Skills

Administrative Coordination
Training Coordination
Scheduling
Customer Service
Written Communication
Verbal Communication
Organization
Attention To Detail
Multitasking
Problem-Solving
Stakeholder Support
Follow-Up
Microsoft Office
Digital Platforms
Issue Escalation
Workflow Improvement

Benefits

Three Weeks Of Vacation
One Week Of Holiday Season Vacation
Health Benefits
RRSP Plan
Flexible Hours
Hybrid Work Environment
Company Events
Coffee And Snacks
Gym

Visa sponsorship

Not detected in the job text

Keywords

Language Training
Language Evaluation
Learner Journey
Training Coordination
Evaluation Coordination
Onboarding
Scheduling
Bookings
Assignments
Follow-Ups
Stakeholder Support
Customer Service
Administrative Operations
Training Monitoring
Record Maintenance
Service Standards
Workflow Improvement
Issue Resolution
Issue Escalation
Microsoft Office
Digital Platforms
English
French
E-Learning

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