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Added 17 mins ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 17 mins ago
BC
Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Career progression into Chief Operating Officer (COO), Managing Director, General Manager, or other executive leadership positions.
Added 1 hour ago
KE
Sulphur Labourer
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Leduc, AB
- Full-time
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Added 1 hour ago
Produce - Supervisor Produce TF Belmont
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Added 2 hours ago
HT
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- Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
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LC
Merchandiser, Hourly Part Time Flexible Shifts
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- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 3 hours ago
CG
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Recruit, hire, schedule and perform general administrative duties.
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DG
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Added 3 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
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Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 3 hours ago
BC
Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
Career progression into Chief Operating Officer (COO), Managing Director, General Manager, or other executive leadership positions.
Added 3 hours ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
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Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 3 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Toronto, ON
- Part-time
5. General Housekeeping, stocking Prescription filling supplies (Vials, labels, bags), keeping the dispensary clean, organized and neat, maintaining clean/safe work environment as part of…
Added 4 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
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Added 4 hours ago
SD
Merchandiser, Hourly Part Time Day
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Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 4 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Oakville, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 4 hours ago
CL
Resident Advisor
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Calgary, AB
- Full-time
Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service…
Added 4 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 5 hours ago
CH
Chief Engineer CAN
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Barrie, ON
- Full-time
Communicate effectively with the General Manager, corporate leaders, and ownership regarding property conditions, needs, and safety concerns.
Added 5 hours ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
- Full-time
Under the general supervision of the Catering Chef Manager, the Sous Chef oversees organizing, planning, preparing and executing the preparation of all catering events.
Added 5 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
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Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 6 hours ago
BOH Management - Kitchen Manager
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As a Kitchen Manager, you are responsible in supporting the General Manager in overall restaurant operations, execution, management, and supervision of staff. You will also be responsible…
Added 6 hours ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 6 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 6 hours ago
H
Manager Trainee
Hertz
Whitby, ON
- Full-time
The Manager in Training program provides hands-on-training in: Sales, Operations, Customer Service, finance, fleet management and people management. This position has a clearly defined…

LRO Staffing

Operations and Club Services Manager - Permanent - 19637

Ottawa, ON, Canada

Competitive annual salary of $55,000 to $65,000, commensurate with experience · Full-time

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Job details

Pay: Competitive annual salary of $55,000 to $65,000, commensurate with experience
Job type: Full-time
Apply by: Dec 7, 2026
Experience: A minimum of 2 years of experience in administration and customer service, ideally with approximately 5 years of relevant experience
Posting language: English
Posted: Nov 7, 2026

Original job description

About The Opportunity

Our client, a well-established community sports organization in Nepean, is seeking an organized, service-oriented, and proactive Operations & Club Services Manager to support the day-to-day administration and delivery of its programs and services.

This is a hands-on coordination role within a small, collaborative team. The successful candidate will play an important role in ensuring the smooth operation of Club activities, with a primary focus on registration, member services, program administration, and support for coaches, team managers, treasurers, and volunteers.

The position offers an opportunity to take ownership of a broad range of administrative and operational responsibilities while working closely with the General Manager and other Club staff. The ideal candidate is personable, dependable, and resourceful, with a strong customer service mindset and the ability to step in wherever support is needed.

Duties include but are not limited to:

Club Operations & Member Services

Coordinate day-to-day administrative activities and provide operational support across Club programs and services
Serve as a primary point of contact for members, parents, coaches, team officials, volunteers, and other stakeholders
Respond to phone, email, and in-person inquiries, providing timely, professional, and solution-oriented service
Manage walk-in inquiries, registrations, member accounts, payments, financial assistance requests, and outstanding balances
Support program administration and coordinate operational requirements across recreational and competitive programs
Identify opportunities to improve administrative processes, member service, and overall operational efficiency

Registration, Compliance & Team Administration

Coordinate player and team official registration, ensuring accurate and up-to-date records within Club and Ontario Soccer systems
Monitor screening, certification, credentialing, and compliance requirements for players and team officials
Provide administrative guidance and support to volunteer team managers, coaches, and treasurers regarding Club policies, procedures, travel insurance, travel permits, and other team-related requirements
Assist with preseason team administration, league entry, team activation, and seasonal onboarding requirements

Systems & Communications

Maintain accurate information across Club registration, membership, and communication platforms
Support the effective use of Club, District, Provincial, and league administrative systems
Assist with Club and member communications, including website updates, Club Hub, and other communication channels
Communicate important registration, policy, league, and operational updates to relevant stakeholders
Identify opportunities to improve administrative workflows, systems, and information management

Program & Operational Support

Coordinate administrative and logistical support for Club programs, events, and initiatives
Work collaboratively with the recreational program manager, equipment manager, and events coordinator to support program and operational needs
Oversee administrative aspects of uniform and apparel inventory, including stock tracking, distribution, and member pick-up
Assist with equipment coordination and other seasonal operational requirements
Participate in staff and operations meetings and provide on-site support for Club events and activities as required
Maintain organized records and documentation and assist with annual audit preparation

About You

The successful candidate will have the following:

Post-secondary education in Business Administration, Sport Management, Recreation, Communications, or a related field, or an equivalent combination of education and experience
A minimum of 2 years of experience in administration and customer service, ideally with approximately 5 years of relevant experience
Experience in operations, member services, program coordination, or administrative support
Experience within a sports organization, nonprofit, association, or membership-based environment is an asset
Strong customer service skills and the ability to interact professionally and positively with a diverse range of individuals
Excellent organizational skills and attention to detail, with the ability to manage competing priorities in a busy environment
Strong written and verbal communication skills and the confidence to provide guidance and support to members, coaches, volunteers, and other stakeholders
Experience working with registration, database, CRM, or membership management systems. Familiarity with PowerUp and Ontario Soccer systems is considered an asset
Proficiency with Microsoft Office and the ability to learn new systems and technology quickly
A proactive, dependable, and collaborative working style, with a willingness to pitch in and support the broader team
French language skills are considered a strong asset
A valid Vulnerable Sector Check will be required

What We Offer

Competitive annual salary of $55,000 to $65,000, commensurate with experience
Permanent, full-time employment with a 37.5-hour work week
Monday to Friday onsite schedule at the organization's Nepean office
A friendly, collaborative, and hardworking team environment
A varied role with meaningful interaction across Club programs, members, coaches, and volunteers
The opportunity to contribute to the continued growth and operational effectiveness of a well-established community sports organization
Potential for professional growth and increased responsibility over time

Working Hours: The standard schedule is Monday to Friday during regular business hours. Occasional evening or weekend availability will be required to support Club events, meetings, and seasonal activities.

If you are a highly organized and approachable professional who enjoys helping people, keeping operations running smoothly, and being part of a close-knit team, we would welcome the opportunity to hear from you!

How To Apply

Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to executivesupportcontract@lrostaffing.com. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19637.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.

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More about this job

Responsibilities

Coordinate daily Club operations, member services, registrations, payments, program administration, and support for coaches, team officials, volunteers, and other stakeholders. Maintain accurate records and communications, monitor registration and compliance requirements, support events and seasonal operations, and help improve administrative processes.

Requirements

Candidates should have post-secondary education in business administration, sport management, recreation, communications, or a related field, or equivalent education and experience, along with at least two years of administration and customer service experience. Relevant operations or program coordination experience, strong organizational and communication skills, proficiency with Microsoft Office and registration or membership systems, and a valid Vulnerable Sector Check are required; sports-sector experience and French are assets.

Skills

Customer Service
Club Operations
Member Services
Program Administration
Registration Management
Team Administration
Compliance Monitoring
Database Management
Membership Management Systems
Microsoft Office
Written Communication
Verbal Communication
Organization
Attention to Detail
Process Improvement
Stakeholder Support

Visa sponsorship

Not detected in the job text

Keywords

Club Operations
Member Services
Customer Service
Program Administration
Player Registration
Team Official Registration
Ontario Soccer Systems
PowerUp
Membership Management Systems
CRM
Database Management
Microsoft Office
Compliance Monitoring
Screening
Certification
Credentialing
Travel Permits
Travel Insurance
League Entry
Website Updates
Club Hub
Uniform Inventory
Equipment Coordination
Audit Preparation
Process Improvement
Vulnerable Sector Check
Sports Organization
Volunteer Support
Financial Assistance
Member Communications

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