Role description
Job Title : Senior Salesforce Developer Job Location: Ontario, Canada
We are looking for a Senior Salesforce Developer with strong hands-on experience in Service Cloud and Field Service Lightning FSL specifically around Work Orders Service Appointments scheduling dispatch and end-to-end field service operations The candidate will build scalable solutions extend the FSL data model implement scheduling policies optimization and deliver high quality automation and integrations in Agile delivery
Key Responsibilities
Core Delivery Service Cloud FSL Design and develop solutions using Service Cloud FSL centered on Work Orders Work Order Line Items Service Appointments Assets and EntitlementsSLAs Configure and extend FSL scheduling dispatch capabilities Service Territories Service Resources Skills Operating Hours Travel Policies Scheduling Policies Work Rules Objectives and Optimization where applicable Dispatcher workflows Gantt and console enhancements configuration andor LWC Build and enhance technician workflows on Field Service Mobile including offlineonline behavior forms checklists and guided flows Implement automation using Flows validation rules approvals and service process automations aligned to business outcomes Build reusable components with Lightning Web Components LWC for service operations dispatch and technician experiences Engineering Platform Best Practices Develop robust custom logic using Apex Triggers SOQLSOSL and async frameworks BatchQueueableScheduled Ensure solutions comply with governor limits performance security and scalability best practices Perform code reviews enforce standards and mentor developers on FSL patterns and platform design Create and maintain technical documentation LLDs integration specs deploymentrunbooks test evidence Integrations Data Designbuild integrations with external systems ERPInventoryAssetIoTFSM using RESTSOAP platform events and middleware MuleSoftBoomietc nice to have Support data migration and data quality for assets installed base locations products warranties and service history Troubleshoot complex defects and production issues provide RCA fixforward plans and preventive measures Release Agile Delivery Collaborate with BAs QA Architects and Product Owners in AgileScrum Support CICD releases using Git DevOps tools CopadoGearsetJenkinsAzure DevOps Own sprint deliverables estimates task breakdown technical solutioning and timely delivery
Required Skills Experience
Must Have Handson Strong Salesforce development Apex Triggers SOQLSOSL LWC Lightning Experience Solid functionaltechnical understanding of Service Cloud processes caseservice operations entitlements milestonespreferred Strong FSL experience including Work Orders Service Appointments lifecycle Scheduling dispatch concepts Service Territories Skills Operating Hours Scheduling Policies Resource assignment optimization understanding and configuration Exposure to Field Service Mobile workflows offline considerations preferred Strong understanding of Salesforce security model Profiles Permission Sets Roles Sharing OWD FLS Experience with integrations RESTSOAP error handling logging and monitoring Experience with asynchronous processing BatchQueueableFuture for fieldservice use cases
Good to Have Dispatcher Console enhancements and custom UX using LWC Experience with Experience Cloud partnercustomertechnician portals for service requestsWO visibility Experience with inventorypartsreturns assetintensive industries preventive maintenance Exposure to Data Loader ETL tools large data volumes and performance tuning DevOps CopadoGearset scratch orgs packaging automated deployments Salesforce FSL Domain Exposure Preferred Work Order creation dispatching technician assignment completion and closure SLA Entitlement alignment with field service commitments Scheduling constraints skills based matching travel time time windows capacity shifts Mobile execution step by step job execution checklists forms signature photo capture where applicable Integrations for parts availability asset history warranty validation service contract checks notifications
Certifications Preferred Salesforce Platform Developer I requiredpreferred Salesforce Field Service Consultant or Field Servicerelated credential preferred Salesforce Administrator Service Cloud Consultant nice to have
Other details
Vacancy Type: New Vacancy
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Health Care Spending Account
- Short Term and Long-Term Disability Coverage
- Life Insurance
- Annual vacation and other Paid Leaves
- Maternity Leave Top Up Pay
The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Accessibility and Reasonable Accommodation:
LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at
[email protected] so that arrangements can be made for the appropriate accommodations to be in place.
