Shift Leader
- Brampton, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Overview
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!
Applicants must be at least 18 years of age to qualify for a position.
What Our Shift Leaders Do
As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.
A SHIFT LEADER'S DAY-TO-DAY
The pay range for this position is $20.00 to $23.00 per hour, depending on qualifications.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Overview
Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!
Applicants must be at least 18 years of age to qualify for a position.
What Our Shift Leaders Do
As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.
A SHIFT LEADER'S DAY-TO-DAY
- Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.
- Maintains quality service by establishing and enforcing organizational standards.
- Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
- Provides information on center programs and services, promotions, pricing and specials.
- Answers phones in a professional and pleasant manner and take reservations.
- Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
- Addresses customer complaints and disruptions in a professional manner.
- Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
- Maintains a safe environment for employees and customers.
- Addresses employee relations issue during shift as appropriate.
- Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
- Unloads, stocks and maintains required inventory level.
- Maintains quality of product and monitors all service equipment.
- Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.
- Optional: HS Diploma (Bachelor’s preferred)
- A commitment to great guest service
- Solid communication skills
- Strong team player
- Ability to thrive in a fast-paced environment
- Free Bowling!
- $1 Arcade Play
- 20% off Events
- 50% off Food & Beverages
- Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
- Part-time, evening and night shifts, weekend availability.
The pay range for this position is $20.00 to $23.00 per hour, depending on qualifications.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits
More about this job
Responsibilities
Oversee center operations in the absence of management, including cash and key control, guest service, reservations, lane assignments, league coordination, inventory, and facility safety. Lead and support employees during shifts, resolve customer concerns, maintain service standards, and complete opening, closing, and deposit procedures.
Requirements
A high school diploma is optional, while a bachelor's degree is preferred. Candidates should demonstrate a commitment to guest service, solid communication and teamwork, and the ability to thrive in a fast-paced environment; applicants must be at least 18 years old.
Skills
- Guest Service
- Communication
- Teamwork
- Leadership
- Cash Accountability
- Cash Control
- Customer Complaint Resolution
- Reservation Management
- Lane Assignment
- League Coordination
- Inventory Management
- Food And Beverage Service
- Safety Compliance
- Employee Relations
- Facility Inspection
- Report Preparation
Benefits
- Free Bowling
- Discounted Arcade Play
- Event Discount
- Food And Beverage Discount
- Performance-Based Incentives
- Healthcare Coverage
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Employee Assistance Program
- Life Insurance
- Disability Insurance
- Paid Time Off
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Hospitality
- Sports & Recreation
- Food & Beverage
Keywords
- Entertainment
- Bowling
- Guest Service
- Center Operations
- Cash Accountability
- Key Control
- Customer Service
- Reservations
- Promotions
- Lane Availability
- League Coordination
- Cash Control Procedures
- Daily Deposits
- Inventory Management
- Food And Beverage
- Service Equipment
- Occupational Health And Safety
- Safety Procedures
- Employee Relations
- Opening And Closing Procedures
- Customer Complaint Resolution
- Team Leadership