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Lucky Strike Entertainment

Shift Leader

Brampton, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

What Our Shift Leaders Do

As a Shift Leader, you’ll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you’ll do it all while providing a great in-center experience for our guests.

A SHIFT LEADER'S DAY-TO-DAY

Work directly with the center’s management team to ensure our model of exemplary guest service is being followed 100% of the time.
Maintains quality service by establishing and enforcing organizational standards.
Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
Provides information on center programs and services, promotions, pricing and specials.
Answers phones in a professional and pleasant manner and take reservations.
Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
Addresses customer complaints and disruptions in a professional manner.
Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
Maintains a safe environment for employees and customers.
Addresses employee relations issue during shift as appropriate.
Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
Unloads, stocks and maintains required inventory level.
Maintains quality of product and monitors all service equipment.
Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

What It Takes

Optional: HS Diploma (Bachelor’s preferred)
A commitment to great guest service
Solid communication skills
Strong team player
Ability to thrive in a fast-paced environment

PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)

Free Bowling!
$1 Arcade Play
20% off Events
50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS:   

Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.   
Part-time, evening and night shifts, weekend availability.

Pay & Benefits

The pay range for this position is $20.00 to $23.00 per hour, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, dental, and vision insurance, 401(k) retirement plan, employee assistance program (EAP), life insurance, disability insurance, and paid time off. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

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More about this job

Responsibilities

Oversee center operations in the absence of management, including cash and key control, guest service, reservations, lane assignments, league coordination, inventory, and facility safety. Lead and support employees during shifts, resolve customer concerns, maintain service standards, and complete opening, closing, and deposit procedures.

Requirements

A high school diploma is optional, while a bachelor's degree is preferred. Candidates should demonstrate a commitment to guest service, solid communication and teamwork, and the ability to thrive in a fast-paced environment; applicants must be at least 18 years old.

Skills

Guest Service
Communication
Teamwork
Leadership
Cash Accountability
Cash Control
Customer Complaint Resolution
Reservation Management
Lane Assignment
League Coordination
Inventory Management
Food And Beverage Service
Safety Compliance
Employee Relations
Facility Inspection
Report Preparation

Benefits

Free Bowling
Discounted Arcade Play
Event Discount
Food And Beverage Discount
Performance-Based Incentives
Healthcare Coverage
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Employee Assistance Program
Life Insurance
Disability Insurance
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Entertainment
Bowling
Guest Service
Center Operations
Cash Accountability
Key Control
Customer Service
Reservations
Promotions
Lane Availability
League Coordination
Cash Control Procedures
Daily Deposits
Inventory Management
Food And Beverage
Service Equipment
Occupational Health And Safety
Safety Procedures
Employee Relations
Opening And Closing Procedures
Customer Complaint Resolution
Team Leadership

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