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lululemon

BOH Key Leader | ZURICH

Zurich, ON, Canada

Job type: Full-time
Apply by: Oct 26, 2026
Experience: Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)
Posting language: English
Posted: Sep 28, 2026

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Original job description

Requirements

Description & Requirements

Who We Are:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Key Responsibilities Of The Job

Leadership and People Management

Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
Provide technical product education by articulating the value and benefit of the product.
Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

Working With Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
Open and close the store in accordance with the opening and closing checklists.
Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
Ensure team uses in-store technology to support store operations and provide positive guest experiences.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Not Applicable

People Management

Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

Key Skills & Core Values You Bring

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Guest Experience: Enjoys working and connecting with, understanding, and helping guests
Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Eligibility

Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Must have the ability to travel to assigned store with own transportation methods

Availability

Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 30 lbs (13.6 kg)
Willing to work in an environment with bright lights and loud music

Experience

Work experience

Job Assets (i.e., nice to have; not required)

Education: High school diploma, GED, or equivalent
Education: Bachelor’s degree or equivalent
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Apply About employer

More about this job

Responsibilities

Lead and support store team members through coaching, feedback, recognition, and guidance while delivering a strong guest experience. Oversee salesfloor operations, store opening and closing, product presentation, team task assignments, and adherence to safety and company standards.

Requirements

Applicants must be at least 18, legally authorized to work in the country, able to travel to the store using their own transportation, and available for flexible shifts including evenings, weekends, and holidays. The role requires working independently and as part of a team, moving around the store for most of a shift, lifting boxes up to 30 pounds, and working around bright lights and loud music; retail leadership experience and the listed education are assets, not requirements.

Skills

Leadership
People Management
Coaching and Mentoring
Guest Experience
Salesfloor Operations
Retail Sales
Product Education
Conflict Resolution
Teamwork
Inclusive Leadership
Decision Making
Performance Management
Inventory Replenishment
Store Opening and Closing
Safety Compliance
Omnichannel Retail

Benefits

Competitive Base Pay
Team-Based Bonus Program
Extended Health Plans
Paid Time Off
Savings Plans
Employee Discounts
Fitness and Yoga Classes
Parenthood Top-Up Program
Personal and Professional Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Leadership
Salesfloor Operations
Guest Experience
Retail Sales
Team Leadership
Coaching
Mentoring
Performance Feedback
Career Development
Product Knowledge
Product Education
Omnichannel Programs
Buy Online, Pick Up In Store
Phone Sales
Ship From Store
Store Opening and Closing
Product Presentation
Inventory Replenishment
Business Metrics
In-Store Technology
People Safety
Inclusive Environment
Customer Service
Retail Operations

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