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Added 7 mins ago
AH
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Added 37 mins ago
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Added 37 mins ago
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Swiss Chalet - Manager, Guest Experience (Carling Ave.)
Swiss Chalet
Ottawa, ON
- Full-time
Swiss Chalet is hiring a Manager, Guest Experience at our Ottawa (Carling Ave.) location!

lululemon

GTM Operations Lead

Vancouver, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The Go To Market team sits at the center of lululemon’s end to end value chain transformation. We are responsible for architecting the future state GTM vision and operating engine, driving disciplined, measurable progress toward that vision. As experts in how functional processes connect across the value chain, we bring a holistic lens to identifying trade offs, designing integrated solutions, and ensuring that evolutions serve the business, our teams, and our guest.

Our team plays a critical role in identifying and leading integration needs across the value chain, always grounding decisions in what best supports the guest and aligns with lululemon’s overall enterprise strategy. We partner closely with executive leadership, global and regional brand, merchandising, planning, design, supply chain, and cross functional partners who shape how we create and bring product to market.

Core Responsibilities

Reporting to the Sr. Manager, Go-to-Market Operations, the GTM Operations Lead will support seasonal delivery of a go-to-market calendar phase by supporting the execution of pre‑, during‑, and post‑milestone preparation and processes enterprise for GTM milestones for calendar phase ensuring integration of product strategy throughout.

They know the intricacies of the Go-to-Market process as their work cuts across specialized functional areas of a vertically integrated brand, they will streamline the enterprise milestones and sub-milestones to make work simpler and institutionalizing rigor.

Lead consistency of execution of pre-, during- and post-milestone preparation and execution partnering with leaders across the organization to deliver against the GTM milestones.
Partner with GTM Evolution team to integrate redesigned processes into our Milestone, sub-milestone and L4 processes, templates and operating rhythms
Support the maintenance of GTM L2 sub milestone meeting landscape (pre/during/post milestones, Event Expectations, L4 processes and seasonal templates driving consistency and continuous improvement
Support analysis of seasonal KPIs to support governance of the GTM process and develop recommendations to mitigate risk to seasonal delivery
Support the seasonal calendar publish processes and develop solutions to manage risk and calendar stack issues
Anticipate risks and dependencies; proactively activate partners and insights to resolve challenges before they impact results
Identify opportunities and requirements that will unlock efficiency towards our goals and enable the adherence of the current and future GTM process
Build trusted relationships at multiple levels of the organization to provide clarity and garner buy-in for ongoing initiatives and seasonal execution
Support the planning and delivery against seasonal processes
Support leadership team through development and curation of content and agenda items of for ops forums
Support in maintenance of GTM Documentation for business facing learning materials and training

Qualifications

A deep understanding of a vertically integrated retail – has 3+ years of experience working within a Product function that has led to deep understating of best practices and processes or operations function. Previous experience in a large apparel company, investment banking, management consulting is a bonus.

Exposure to Hyper-Growth that required adaptability to evolve the team & processes. Exposure either as part of organization or group that experienced significant growth.

Global in Understanding. Has strong working relationships globally; experienced in supporting a global framework both regionally and HQ.

Minimum of 3+ yrs of relevant professional experience in this field of work, including consulting and/or direct business management
Deep understanding of apparel value chain
Strong facilitation and problem-solving skills to drive alignment and innovative solutions
Strong communication skills, being able to distill complex workstreams into digestible frameworks
Drive continuous improvement and increased efficiency and effectiveness as business needs shifts
Proven track record of building relationships, establishing rapport, credibility and trust
Self-motivated, passionate, detail-oriented, multi-tasker extraordinaire who thrives in a fast-paced environment
Resourceful, able to navigate an organization independently and comfortable with ambiguity
Demonstrates discretion and ability to maintain confidentiality
Hands-on mentality and pragmatic approach with strong collaboration attitude and team play

must haves

Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from  $88,200-$115,800   annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Apply About employer

More about this job

Responsibilities

Coordinate seasonal go-to-market milestones, calendars, meeting processes, and operating rhythms, ensuring consistent execution and integration of product strategy. Analyze seasonal performance and risks, improve processes, support leadership forums, and maintain business-facing documentation and training materials.

Requirements

Requires at least three years of relevant experience in a product or operations function, with a strong understanding of apparel and vertically integrated retail processes. Candidates should bring global collaboration experience, strong facilitation, communication, problem-solving, and relationship-building skills, and comfort working in a fast-paced, ambiguous environment.

Skills

Go-To-Market Operations
Apparel Value Chain Knowledge
Seasonal Calendar Management
Process Improvement
Milestone Planning
Risk Management
KPI Analysis
Cross-Functional Collaboration
Global Operations
Facilitation
Problem-Solving
Communication
Stakeholder Management
Change Management
Training Documentation
Operational Efficiency

Benefits

Annual Bonus Program
Extended Health And Dental Benefits
Mental Health Plans
Paid Time Off
Savings And Retirement Plan Matching
Employee Discount
Fitness And Yoga Classes
Parenthood Top-Up
Development Courses
People Networks
Mentorship Programs
Leadership Series

Visa sponsorship

Not detected in the job text

Keywords

Go-To-Market
Apparel
Retail
Value Chain
Seasonal Delivery
GTM Milestones
Sub-Milestones
L2 Processes
L4 Processes
Operating Rhythms
Seasonal Calendars
Seasonal KPIs
Governance
Risk Mitigation
Process Redesign
Continuous Improvement
Cross-Functional Integration
Global Framework
Product Strategy
Meeting Landscape
Event Expectations
Training Materials
Executive Leadership
Change Management

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