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lululemon

Manager - P&C Systems | Vancouver

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Experience: 4+ years people leadership experience managing 4–6 direct reports
Posting language: English
Posted: Sep 16, 2026

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Original job description

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The P&C Operations group provides an elevated and global people experience powered by Digital. This includes enabling CoEs through digital platforms, delivering shared services through Service Delivery, and supporting a product-centric operating model.

A day in the life: What you do

Define, maintain, and implement platform standards, governance, and operational processes across Core HCM (Workday) and ServiceNow HRSD ensuring accuracy, availability, and alignment with business needs

Lead delivery of complex system initiatives and enhancements across foundational HR platforms with a high-performing team
Optimize how Core HR systems and Service Delivery capabilities are leveraged to improve efficiency, data integrity, and employee experience
Partner with stakeholders to drive transparent, trusted relationships and deliver on strategic roadmap priorities
Lead cross-functional collaboration across P&C, Technology, and vendors to deliver system improvements and upgrades
Drive a customer-focused culture that delivers simple, scalable, and high-impact solutions
Demonstrate strong technical and business acumen across the system lifecycle (build, deploy, operate, optimize)

Core Responsibilities

The Manager, Foundational HR Systems is part of the P&C Operations function and oversees a team of Business Analysts, Sr. Functional Analysts, and Functional Analysts.

This role partners closely with P&C CoEs, global business stakeholders, and technology teams to define and deliver Core HCM (Workday) and ServiceNow-based solutions, ensuring alignment to business needs and service delivery outcomes.

You Are Responsible For

Developing and leading your team
Prioritizing work across foundational HR platforms
Managing escalations and driving resolution
Delivering enhancements that improve employee and manager experience across core systems

Qualifications

Undergraduate degree in P&C, Business, or related field; HRIS certification an asset
4+ years people leadership experience managing 4–6 direct reports
4+ years subject matter expertise in Core HCM platforms (Workday preferred) and Service Delivery platforms (ServiceNow HRSD preferred)
Proven experience delivering and managing product roadmaps and system enhancements across enterprise HR platforms
Strong ability to communicate risks, opportunities, and recommendations to senior leadership
Experience leading Tier 2 support for enterprise HR systems, including issue triage and vendor collaboration
Strong critical thinking, problem-solving, and stakeholder management skills
Excellent written and verbal communication skills
Demonstrated leadership in managing foundational HR systems (Core HCM & Service Delivery)
Strong experience with Workday Core HCM and ServiceNow HRSD
Ability to drive decisions using impact analysis and strategic thinking
Embodies lululemon leadership behaviors (ownership, innovation, collaboration, courage, and trust-building

must haves

Acknowledge the presence of choice in every moment and take personal responsibility for your life.
Possess an entrepreneurial spirit and continuously innovate to achieve great results.
Communicate with honesty and kindness and create the space for others to do the same.
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Foster connection by putting people first and building trusting relationships.
Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Authorization to work in Canada is required for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $116,200-$152,600 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

MQ1

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More about this job

Responsibilities

Lead a team responsible for foundational HR systems, setting standards and governance across Workday Core HCM and ServiceNow HRSD. Prioritize initiatives, resolve escalations, and deliver scalable system improvements that strengthen service delivery and the employee and manager experience.

Requirements

Requires an undergraduate degree in P&C, business, or a related field, plus at least four years of people leadership and four years of expertise in Core HCM and service delivery platforms. Candidates should have experience managing enterprise HR system roadmaps, enhancements, and Tier 2 support, along with strong communication, problem-solving, and stakeholder management skills.

Skills

People Leadership
Workday Core HCM
ServiceNow HRSD
HR Systems Management
Product Roadmap Management
System Enhancements
Tier 2 Support
Issue Triage
Vendor Collaboration
Stakeholder Management
Impact Analysis
Strategic Thinking
Problem-Solving
Cross-Functional Collaboration
Communication
Data Integrity

Benefits

Annual Bonus Program
Extended Health Benefits
Dental Benefits
Mental Health Plans
Paid Time Off
Savings And Retirement Plan Matching
Employee Discount
Fitness And Yoga Classes
Parenthood Top-Up
Development Courses
People Networks
Mentorship Programs
Leadership Series

Visa sponsorship

Not detected in the job text

Keywords

People And Culture Operations
HRIS
Workday
Core HCM
ServiceNow
HRSD
Foundational HR Systems
Enterprise HR Platforms
Digital Platforms
Service Delivery
Platform Standards
Governance
Operational Processes
Product Roadmaps
System Enhancements
Tier 2 Support
Issue Triage
Vendor Collaboration
Data Integrity
Employee Experience
Manager Experience
Escalation Management
Impact Analysis
Stakeholder Management
Cross-Functional Collaboration
HR Business Analysts
Functional Analysts
System Lifecycle
HRIS Certification
Retail

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