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Added 5 mins ago
PB
Head of Growth
Powered by search
Remote, Canada
- Full-time
- Remote
You work agent-first. Codex or Claude Code is your primary workspace.
Added 5 mins ago
D
Client Financial Services Agent
Desjardins
Rouyn-Noranda, QC · Caisse Desjardins de Rouyn-Noranda
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 5 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Montmagny, QC · Caisse Desjardins de la MRC de Montmagny
- Part-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 5 mins ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…its supporting infrastructure, data access, integrations, and agent actions. Working with technology, security, and governance partners, you will translate AI security requirements into…
Added 20 mins ago
A
Bilingual Royal Service Agent (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
…hotel in Ottawa is looking to fill a role of Royal Service Agent…
Added 35 mins ago
Customer Service Agent
Calm Air Human Resources
Thompson, MB
Added 35 mins ago
Customer Service Agent
Calm Air Human Resources
Gillam, MB
Added 50 mins ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Administer paperwork from defendant or agent/lawyer and prepare for Justice of the Peace for review.
Added 50 mins ago
P
Senior Associate Data Protection Operations
PwC
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON
- Full-time
Added 50 mins ago
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Manager, Machine Learning Engineering - Agent Factory (
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Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 1 hour ago
OH
Executive Vice President, Provincial Clinical Programs
Ontario Health
Toronto, ON
- Full-time
Added 1 hour ago
D
Agent-conseil ou agente-conseil, Expérience membre et client
Desjardins
Labelle, QC · Rivière-Rouge, QC
- Part-time
Added 1 hour ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k - in person
GardaWorld
Edmonton, AB
Validate agent time sheets, promptly address time-off requests, and strategically determine work schedules while coordinating additional coverage as necessary.
Added 1 hour ago
Staff FullStack Engineer, Secures AI
Okta
Toronto, ON
…Govern. We are driving innovation by defining the standards for Agent Identity - including pioneer work with the AI Agent Tool Registry and support for protocols like MCP and IPSIE. You…
Added 1 hour ago
Senior AI Engineer
Guidepoint
Toronto, ON
…and proprietary knowledge assets. These systems combine multi-agent workflows, conversational AI, retrieval, and structured data to support reliable, high-quality research…
Added 1 hour ago
Call Centre Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Base Manager, the Call Centre Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers phoning the call centre with…
Added 1 hour ago
Call Centre Supervisor
The Talent Team at Perimeter Aviation
Winnipeg, MB
Monitor agent performance through call audits, quality assurance reviews, and competency assessments; provide coaching, feedback, and corrective improvement plans as required
Added 1 hour ago
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Licensed Insurance Sales Agent – Thunder Bay, ON
Allstate
Toronto, ON
- Full-time
Become an Allstate Licensed Insurance Sales Agent: Your Next Big Opportunity
Added 1 hour ago
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Advisory Agent , Member and Client Experience
Desjardins
Mascouche, QC · Caisse Desjardins Le Manoir
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 hour ago
BL
Practice Assistant
Borden Ladner Gervais LLP (BLG)
Ottawa, ON
- Full-time
Coordinate the scheduling of important dates including client meetings, conferences, and Agent and team meetings
Added 2 hours ago
O
Senior Technical Project Manager - Canada / Remote
OneReach.ai
Remote, Canada
- Full-time
- Remote
…and how that system grows to deliver outcomes no individual agent could produce…
Added 2 hours ago
L
Applied AI Engineer
Luxoft
Canada
- Full-time
Building with LLMs: prompt and tool design, structured outputs, retrieval/RAG, and agent orchestration
Added 2 hours ago
EB
Bilingual Fraud Officer
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
L’agent ou l’agente, lutte contre la fraude, mène des enquêtes pour cerner et évaluer les activités qui présentent un risque de fraude, prendre des décisions à leur égard et les signaler.…
Added 2 hours ago
TA
Sales Agent
The Acquisition Group
New Westminster, BC
- Full-time
Added 3 hours ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k
GardaWorld
Edmonton, AB
Validate agent time sheets, promptly address time-off requests, and strategically determine work schedules while coordinating additional coverage as necessary.

Luxoft

Senior BI Platform Operations Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Project Description:

We are looking for a hands-on BI Platform Operations Engineer to provide production operational support, administration, maintenance, and technical troubleshooting for our enterprise Business Intelligence platforms and associated AWS services.
The role will primarily support Tableau and Amazon QuickSight / Amazon Quick Suite, including a custom BI-as-a-Service (BIaaS) platform built on top of Amazon QuickSight. The BIaaS platform consists of multiple backend services, RESTful APIs, AWS serverless and data services, and a web-based user interface.
This is primarily a platform engineering and production support role, rather than a dashboard/report development position. The successful candidate will be comfortable troubleshooting across BI, application, API, data, AI-assisted analytics, and cloud infrastructure layers and working with engineering teams to maintain a reliable and stable production service.
FTE starting 120k

Responsibilities:

Production Operations & Support
· Provide day-to-day production operational support for Tableau, Amazon QuickSight / Quick Suite, the BI-as-a-Service platform, and its supporting AWS services.
· Monitor platform availability, performance, capacity, scheduled workloads, and overall service health.
· Investigate and resolve production incidents, user issues, failed jobs, connectivity problems, access issues, API failures, and platform errors.
· Perform root-cause analysis and work with engineering, application, data, and infrastructure teams to resolve recurring issues.
· Support incident, problem, release, and change-management processes.
· Develop and maintain operational runbooks, troubleshooting procedures, and support documentation.
· Identify opportunities to automate repetitive operational and administrative activities.
· Proactively identify platform health, reliability, and supportability improvements.
Tableau Platform Administration
· Administer and maintain the enterprise Tableau Server environment.
· Support Tableau Server infrastructure, configuration, upgrades, patching, and platform maintenance.
· Manage sites, projects, users, groups, permissions, and content access.
· Troubleshoot extracts, refresh schedules, data-source connectivity, authentication, and performance issues.
· Monitor Tableau Server processes, logs, resource utilization, and platform health.
· Assist with platform upgrades, migrations, configuration changes, and infrastructure-related activities.
Amazon QuickSight / Quick Suite Administration, Authoring & Support
· Provide day-to-day Amazon QuickSight / Quick Suite production support, administration, and operational troubleshooting.
· Support the lifecycle, administration, and troubleshooting of BI and analytics assets, including:
o Analyses
o Dashboards
o Datasets
o Data Sources
o Themes
o Folders
o Templates
o Topics and conversational BI capabilities
o Other QuickSight / Quick Suite assets and platform objects
· Troubleshoot issues related to creating, updating, publishing, sharing, and accessing analyses and dashboards.
· Support QuickSight authoring capabilities and assist authors with analysis, visualization, dataset, data-source, dashboard, and semantic configuration issues.
· Troubleshoot dataset ingestion and refresh failures, including SPICE ingestion, scheduled refreshes, and direct-query scenarios.
· Diagnose data-source connectivity and access issues involving Amazon Athena and other supported data sources.
· Support and troubleshoot themes and reusable assets, including permissions and sharing.
· Manage and troubleshoot users, groups, namespaces, folders, asset permissions, and access controls.
· Troubleshoot dashboard and analysis permissions, sharing, ownership, and access issues.
· Understand and troubleshoot security and AWS integrations, including IAM-based access and permissions.
· Support and troubleshoot programmatic management of QuickSight assets using QuickSight APIs and AWS SDKs.
· Troubleshoot API operations involving analyses, dashboards, datasets, data sources, themes, permissions, and other supported assets.
· Support embedded QuickSight capabilities and troubleshoot embedding, authentication, authorization, and access-related issues where applicable.
Amazon Q / Generative BI & Quick Suite Capabilities
· Support and develop operational familiarity with Amazon Q capabilities within QuickSight / Quick Suite, including natural-language and generative BI experiences.
· Support Amazon Q Topics and associated semantic configurations used to provide business context for natural-language analytics.
· Troubleshoot user access, permissions, data availability, semantic configuration, and other issues affecting Amazon Q experiences.
· Support conversational BI capabilities that allow users to ask questions of enterprise data using natural language.
· Support newer Quick Suite conversational and agentic experiences, including chat agents, agents, and spaces, where adopted by the platform.
· Understand how Spaces organize relevant data, content, context, and resources used by Quick Suite experiences.
· Assist with operational support and troubleshooting of Amazon Q / Quick Suite agents, including access, configuration, underlying data/content availability, and integration-related issues.
· Work with platform and engineering teams as Amazon Q and Quick Suite capabilities evolve and are incorporated into the BI-as-a-Service offering.
BI-as-a-Service Platform
Provide operational and technical support for our internally developed BI-as-a-Service platform built on Amazon QuickSight, including the AWS data, API, serverless, monitoring, and analytics services that underpin the platform.
Platform & QuickSight Integration
· Understand the end-to-end BIaaS architecture and troubleshoot issues across APIs, backend services, AWS infrastructure, data services, QuickSight, and Quick Suite capabilities.
· Support integrations with Amazon QuickSight using QuickSight APIs and AWS SDKs.
· Troubleshoot the programmatic creation, update, deployment, sharing, and management of QuickSight assets.
· Troubleshoot asset provisioning, permissions, embedding, authentication, authorization, and other QuickSight integration workflows.
· Analyze application and AWS service logs to diagnose production issues.
· Work closely with platform engineering and development teams to identify defects and implement sustainable fixes.
· Assist with deployments, configuration changes, environment maintenance, and production releases.
AWS Data & Analytics Services
· Support and troubleshoot Amazon Athena queries and integrations used by BI applications and reporting workloads.
· Understand Athena connectivity, permissions, workgroups, query execution, and common performance or operational issues.
· Support the AWS Glue Data Catalog, including databases, tables, metadata, schemas, partitions, and integrations with Athena and QuickSight.
· Troubleshoot metadata, schema, partition, and data-discovery issues involving the Glue Data Catalog.
· Understand and support AWS Lake Formation permissions and data-access controls.
· Troubleshoot access issues across Lake Formation, Glue Data Catalog, Athena, IAM, and QuickSight.
· Understand the end-to-end data-access path from underlying data sources through Athena and the Glue Data Catalog to QuickSight.
AWS Serverless & REST API Services
· Support and troubleshoot AWS Lambda functions used by the BI-as-a-Service platform.
· Understand Lambda configuration, IAM roles, environment variables, triggers, execution failures, and timeouts.
· Support Amazon API Gateway endpoints integrated with Lambda and other backend services.
· Troubleshoot API Gateway routing, authentication/authorization, request and response handling, integration failures, and HTTP errors.
· Understand and troubleshoot RESTful APIs, including HTTP methods, headers, request/response payloads, authentication, authorization, and error handling.
· Use API testing and troubleshooting techniques to diagnose service integration issues.
· Understand interactions between API Gateway, Lambda functions, backend services, AWS APIs, and QuickSight APIs.
Monitoring & Observability
· Use Amazon CloudWatch to monitor and troubleshoot the BIaaS platform and its supporting AWS services.
· Analyze CloudWatch Logs, metrics, dashboards, and alarms to identify and diagnose production issues.
· Troubleshoot Lambda executions and API Gateway requests using CloudWatch logging and metrics.
· Correlate events and logs across multiple services to identify the source of end-to-end transaction failures.
· Support and improve operational monitoring, alerting, and platform-health dashboards.
· Identify monitoring gaps and opportunities to improve proactive detection of production issues.

Mandatory Skills Description:

Required Skills & Experience
· Strong hands-on experience supporting enterprise BI platforms in production environments.
· Strong experience with Tableau Server administration and operational support.
· Strong hands-on experience with Amazon QuickSight administration, authoring, and production support.
· Experience supporting and troubleshooting QuickSight Analyses, Dashboards, Datasets, Data Sources, Themes, Folders, Templates, permissions, and related assets.
· Experience troubleshooting SPICE ingestion, dataset refreshes, direct queries, data-source connectivity, dashboard publishing, sharing, and access issues.
· Experience with Amazon QuickSight APIs / AWS SDKs, including programmatic management of QuickSight assets and permissions.
· Working knowledge of Amazon Athena and troubleshooting Athena-based BI workloads.
· Working knowledge of the AWS Glue Data Catalog, including databases, tables, schemas, partitions, and metadata.
· Understanding of AWS Lake Formation, particularly permissions and data-access management.
· Experience with AWS Lambda and troubleshooting serverless application components.
· Experience with Amazon API Gateway, particularly Lambda integrations and REST APIs.
· Strong understanding of RESTful API concepts and experience troubleshooting API integrations.
· Hands-on experience with Amazon CloudWatch, including logs, metrics, dashboards, and alarms.
· Strong understanding of AWS IAM, roles, policies, permissions, and service-to-service access.
· Experience troubleshooting BI platform infrastructure, data connectivity, authentication, authorization, permissions, and performance issues.
· Ability to analyze application, server, API, Lambda, and AWS service logs to troubleshoot issues across multiple technology layers.
· Experience with production incident management, problem management, and root-cause analysis.
· Experience with scripting or automation using technologies such as Python, PowerShell, Bash, AWS CLI, or similar tools.
· Strong troubleshooting, analytical, documentation, and communication skills.

Nice-to-Have Skills Description:

· Experience or familiarity with Amazon Q in QuickSight / Quick Suite, including conversational and generative BI capabilities.
· Experience with Amazon Q Topics and semantic configuration for natural-language analytics.
· Familiarity with Quick Suite agents, chat/agent experiences, and Spaces.
· Understanding of modern web applications and experience with Angular, JavaScript, or TypeScript.
· Experience operating a BI Platform-as-a-Service or BI-as-a-Service environment.
· Experience supporting custom applications built around Amazon QuickSight APIs.
· Experience with embedded QuickSight and programmatic dashboard or asset management.
· Experience troubleshooting end-to-end data flows involving QuickSight, Athena, Glue Data Catalog, Lake Formation, S3, and IAM.
· Experience supporting serverless architectures involving API Gateway and Lambda.
· Experience with Tableau Server infrastructure upgrades, backup/restore, monitoring, and performance tuning.
· Familiarity with CI/CD pipelines and application deployment processes.
· Familiarity with infrastructure-as-code and cloud deployment practices.
· Familiarity with ITIL-based incident, problem, and change-management practices.
· Experience supporting enterprise environments with strong security, governance, and access-control requirements.

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More about this job

Responsibilities

Provide production operations, administration, and troubleshooting for Tableau, Amazon QuickSight/Quick Suite, and a custom BI-as-a-Service platform running on AWS. Monitor service health, resolve incidents across BI, APIs, data, and cloud infrastructure, and improve reliability through root-cause analysis, documentation, and automation.

Requirements

Requires hands-on experience supporting enterprise BI platforms, including Tableau Server and Amazon QuickSight, along with working knowledge of AWS data, serverless, API, monitoring, and IAM services. Candidates should be able to troubleshoot production issues across multiple technology layers, perform incident management and root-cause analysis, and use scripting or automation tools.

Skills

Tableau Server Administration
Amazon QuickSight Administration
Production Operations Support
AWS IAM
REST APIs
Amazon Athena
AWS Glue Data Catalog
AWS Lake Formation
AWS Lambda
Amazon API Gateway
Amazon CloudWatch
QuickSight APIs and AWS SDKs
Incident Management
Root-Cause Analysis
Scripting and Automation
BI Platform Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Tableau Server
Amazon QuickSight
Amazon Quick Suite
BI-as-a-Service
AWS
Amazon Athena
AWS Glue Data Catalog
AWS Lake Formation
Amazon S3
AWS Lambda
Amazon API Gateway
Amazon CloudWatch
AWS IAM
QuickSight APIs
AWS SDKs
REST APIs
SPICE
Python
PowerShell
Bash
AWS CLI
Amazon Q
Generative BI
Conversational BI
Incident Management
Root-Cause Analysis
Production Support
Serverless Architecture
CI/CD
Infrastructure as Code

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