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Added 1 min ago
Zone Supervisor - Facility Services Operations
University of Windsor
Canada
We are committed to creating an exceptional employee experience grounded in well-being, professional growth, and work–life balance. As a valued member of our community, you will have access…
Added 1 min ago
I
Director, Stations, Planning and Asset Optimization
InnPower
Innisfil, ON
- Full-time
Ensure capital investments are evidence-based and aligned with reliability, safety, customer growth, and regulatory expectations.
Added 32 mins ago
Manager, Train Operations
VIA Rail Canada
Montreal, QC
…final incident reports. Provide input and ensure locomotive engineer training and record keeping on specific training requirements, operational changes, operational rules and procedures and…
Added 32 mins ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Our ideal candidate combines strong network and security engineering experience with expertise in automation, AI-enabled operations, AI security, and technical leadership. You will…
Added 47 mins ago
MO
Program Manager, Water Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Research and evaluate emerging technologies, industry practices, and process improvements that enhance water accountability, operational efficiency, asset performance, and customer service.
Added 1 hour ago
T
Senior Spectrum Engineer
Telesat
Ottawa, ON
- Full-time
…of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
Added 1 hour ago
Staff FullStack Engineer, Secures AI
Okta
Toronto, ON
As a Staff Fullstack Engineer on the Okta Secures AI team, your mission is to build the industry's first Identity Security Fabric for the agentic era. You are the architect of our unified…
Added 1 hour ago
O
Field Service Technician (Warehouse Automation)
OPEX
Surrey, BC
- Full-time
Interact with the customer to determine the problem
Added 1 hour ago
AM
DSP Applications Engineer
Advanced Micro Devices, Inc
Ottawa, ON
- Full-time
You are an experienced DSP engineer who understands how algorithms map onto hardware and enjoys solving problems at the intersection of software, architecture, and customer applications.…
Added 1 hour ago
Production Support Engineer
Capgemini
Toronto, ON
Capgemini is looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below :-
Added 1 hour ago
T
Product Engineer/Specialist
Teknion
Toronto, ON
- Full-time
Mechanical Engineer, Mechanical Engineering Technician. A degree/diploma in a related field will be considered.
Added 1 hour ago
Sr. Software Dev Engineer, Managed Platform Engineering
Amazon
Vancouver, BC
Amazon Software Builder Experience (ASBX), started in 2022, is working to make Amazon the best place to build software. Every day, hundreds of thousands of Amazon software builders rely on…
Added 1 hour ago
GD
System Integration & Test, Intermediate
General Dynamics Missions System International
Calgary, AB
- Full-time
General Dynamics Mission Systems-Canada is looking for a System Integration & Verification Engineer (SI&V) to join the Bowman product development team in Calgary, to support ongoing future…
Added 2 hours ago
KI
Senior FPGA Engineer (Hybrid)
Kardium Inc.
Burnaby, BC
- $100,000 to $150,000 CAD / year
We are looking for a Senior FPGA Engineer to help support the next generation of high-quality medical devices. In this role, you will gain hands-on experience in the development and…
Added 2 hours ago
C
Senior Solutions Engineer
ChapsVision
Montreal, QC
- Full-time
En tant qu’Ingénieur(e) principal(e) en solutions (Senior Solutions Engineer), vous agirez à titre de leader technique principal dans le cadre de nos mandats clients les plus stratégiques…
Added 2 hours ago
E
Embedded Software Engineer
Eleven-X
Waterloo, ON
- Full-time
eleven-x is transforming the parking experience through its industry-leading parking technology: a sensor-based space-occupancy monitoring solution and comprehensive software platform that…
Added 2 hours ago
Senior Engineering Specialist
The Canada Life Assurance Company
London, ON · Toronto, ON
Note: This is not a Data Engineer position. We are specifically seeking candidates with strong Databricks, Microsoft Azure, and platform engineering expertise. Candidates whose experience…
Added 2 hours ago
E
Field Service Engineer
Eppendorf
Halifax, NS · Mississauga, ON · Ottawa, ON · Montreal, QC
- Full-time
…competitive bonus structure reflects your technical skills, field experience and customer…
Added 2 hours ago
M
EGSE and Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 2 hours ago
M
Junior EGSE and Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 2 hours ago
E
DevOps - Spécialiste Solution / DevOps - Solution Engineer
EXFO
Montreal, QC · Quebec, QC
- Full-time
Baccalauréat en génie logiciel, en génie informatique, en informatique ou toute combinaison équivalente de formation et d'expérience.
Added 2 hours ago
S
Sales Engineer, Channel Sales
SOTI
Mississauga, ON
- Full-time
…prospective customers. This position demands a high level of customer service and ability to work and collaborate with cross-functional teams that can be internal or external to…
Added 2 hours ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
Added 2 hours ago
R
Software Development Engineer II (SDE2), Trust Experience
Remitly
Burnaby, BC
- Full-time
We are looking for a Software Development Engineer II (SDE2) to join the Trust Experience (TREX) team within the Identity & Trust organization.
Added 3 hours ago
T
Software Engineer II - Online & Mobile Backend Developer
TD
London, ON · Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…

Luxoft

Senior BI Platform Operations Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Project Description:

We are looking for a hands-on BI Platform Operations Engineer to provide production operational support, administration, maintenance, and technical troubleshooting for our enterprise Business Intelligence platforms and associated AWS services.
The role will primarily support Tableau and Amazon QuickSight / Amazon Quick Suite, including a custom BI-as-a-Service (BIaaS) platform built on top of Amazon QuickSight. The BIaaS platform consists of multiple backend services, RESTful APIs, AWS serverless and data services, and a web-based user interface.
This is primarily a platform engineering and production support role, rather than a dashboard/report development position. The successful candidate will be comfortable troubleshooting across BI, application, API, data, AI-assisted analytics, and cloud infrastructure layers and working with engineering teams to maintain a reliable and stable production service.
FTE starting 120k

Responsibilities:

Production Operations & Support
· Provide day-to-day production operational support for Tableau, Amazon QuickSight / Quick Suite, the BI-as-a-Service platform, and its supporting AWS services.
· Monitor platform availability, performance, capacity, scheduled workloads, and overall service health.
· Investigate and resolve production incidents, user issues, failed jobs, connectivity problems, access issues, API failures, and platform errors.
· Perform root-cause analysis and work with engineering, application, data, and infrastructure teams to resolve recurring issues.
· Support incident, problem, release, and change-management processes.
· Develop and maintain operational runbooks, troubleshooting procedures, and support documentation.
· Identify opportunities to automate repetitive operational and administrative activities.
· Proactively identify platform health, reliability, and supportability improvements.
Tableau Platform Administration
· Administer and maintain the enterprise Tableau Server environment.
· Support Tableau Server infrastructure, configuration, upgrades, patching, and platform maintenance.
· Manage sites, projects, users, groups, permissions, and content access.
· Troubleshoot extracts, refresh schedules, data-source connectivity, authentication, and performance issues.
· Monitor Tableau Server processes, logs, resource utilization, and platform health.
· Assist with platform upgrades, migrations, configuration changes, and infrastructure-related activities.
Amazon QuickSight / Quick Suite Administration, Authoring & Support
· Provide day-to-day Amazon QuickSight / Quick Suite production support, administration, and operational troubleshooting.
· Support the lifecycle, administration, and troubleshooting of BI and analytics assets, including:
o Analyses
o Dashboards
o Datasets
o Data Sources
o Themes
o Folders
o Templates
o Topics and conversational BI capabilities
o Other QuickSight / Quick Suite assets and platform objects
· Troubleshoot issues related to creating, updating, publishing, sharing, and accessing analyses and dashboards.
· Support QuickSight authoring capabilities and assist authors with analysis, visualization, dataset, data-source, dashboard, and semantic configuration issues.
· Troubleshoot dataset ingestion and refresh failures, including SPICE ingestion, scheduled refreshes, and direct-query scenarios.
· Diagnose data-source connectivity and access issues involving Amazon Athena and other supported data sources.
· Support and troubleshoot themes and reusable assets, including permissions and sharing.
· Manage and troubleshoot users, groups, namespaces, folders, asset permissions, and access controls.
· Troubleshoot dashboard and analysis permissions, sharing, ownership, and access issues.
· Understand and troubleshoot security and AWS integrations, including IAM-based access and permissions.
· Support and troubleshoot programmatic management of QuickSight assets using QuickSight APIs and AWS SDKs.
· Troubleshoot API operations involving analyses, dashboards, datasets, data sources, themes, permissions, and other supported assets.
· Support embedded QuickSight capabilities and troubleshoot embedding, authentication, authorization, and access-related issues where applicable.
Amazon Q / Generative BI & Quick Suite Capabilities
· Support and develop operational familiarity with Amazon Q capabilities within QuickSight / Quick Suite, including natural-language and generative BI experiences.
· Support Amazon Q Topics and associated semantic configurations used to provide business context for natural-language analytics.
· Troubleshoot user access, permissions, data availability, semantic configuration, and other issues affecting Amazon Q experiences.
· Support conversational BI capabilities that allow users to ask questions of enterprise data using natural language.
· Support newer Quick Suite conversational and agentic experiences, including chat agents, agents, and spaces, where adopted by the platform.
· Understand how Spaces organize relevant data, content, context, and resources used by Quick Suite experiences.
· Assist with operational support and troubleshooting of Amazon Q / Quick Suite agents, including access, configuration, underlying data/content availability, and integration-related issues.
· Work with platform and engineering teams as Amazon Q and Quick Suite capabilities evolve and are incorporated into the BI-as-a-Service offering.
BI-as-a-Service Platform
Provide operational and technical support for our internally developed BI-as-a-Service platform built on Amazon QuickSight, including the AWS data, API, serverless, monitoring, and analytics services that underpin the platform.
Platform & QuickSight Integration
· Understand the end-to-end BIaaS architecture and troubleshoot issues across APIs, backend services, AWS infrastructure, data services, QuickSight, and Quick Suite capabilities.
· Support integrations with Amazon QuickSight using QuickSight APIs and AWS SDKs.
· Troubleshoot the programmatic creation, update, deployment, sharing, and management of QuickSight assets.
· Troubleshoot asset provisioning, permissions, embedding, authentication, authorization, and other QuickSight integration workflows.
· Analyze application and AWS service logs to diagnose production issues.
· Work closely with platform engineering and development teams to identify defects and implement sustainable fixes.
· Assist with deployments, configuration changes, environment maintenance, and production releases.
AWS Data & Analytics Services
· Support and troubleshoot Amazon Athena queries and integrations used by BI applications and reporting workloads.
· Understand Athena connectivity, permissions, workgroups, query execution, and common performance or operational issues.
· Support the AWS Glue Data Catalog, including databases, tables, metadata, schemas, partitions, and integrations with Athena and QuickSight.
· Troubleshoot metadata, schema, partition, and data-discovery issues involving the Glue Data Catalog.
· Understand and support AWS Lake Formation permissions and data-access controls.
· Troubleshoot access issues across Lake Formation, Glue Data Catalog, Athena, IAM, and QuickSight.
· Understand the end-to-end data-access path from underlying data sources through Athena and the Glue Data Catalog to QuickSight.
AWS Serverless & REST API Services
· Support and troubleshoot AWS Lambda functions used by the BI-as-a-Service platform.
· Understand Lambda configuration, IAM roles, environment variables, triggers, execution failures, and timeouts.
· Support Amazon API Gateway endpoints integrated with Lambda and other backend services.
· Troubleshoot API Gateway routing, authentication/authorization, request and response handling, integration failures, and HTTP errors.
· Understand and troubleshoot RESTful APIs, including HTTP methods, headers, request/response payloads, authentication, authorization, and error handling.
· Use API testing and troubleshooting techniques to diagnose service integration issues.
· Understand interactions between API Gateway, Lambda functions, backend services, AWS APIs, and QuickSight APIs.
Monitoring & Observability
· Use Amazon CloudWatch to monitor and troubleshoot the BIaaS platform and its supporting AWS services.
· Analyze CloudWatch Logs, metrics, dashboards, and alarms to identify and diagnose production issues.
· Troubleshoot Lambda executions and API Gateway requests using CloudWatch logging and metrics.
· Correlate events and logs across multiple services to identify the source of end-to-end transaction failures.
· Support and improve operational monitoring, alerting, and platform-health dashboards.
· Identify monitoring gaps and opportunities to improve proactive detection of production issues.

Mandatory Skills Description:

Required Skills & Experience
· Strong hands-on experience supporting enterprise BI platforms in production environments.
· Strong experience with Tableau Server administration and operational support.
· Strong hands-on experience with Amazon QuickSight administration, authoring, and production support.
· Experience supporting and troubleshooting QuickSight Analyses, Dashboards, Datasets, Data Sources, Themes, Folders, Templates, permissions, and related assets.
· Experience troubleshooting SPICE ingestion, dataset refreshes, direct queries, data-source connectivity, dashboard publishing, sharing, and access issues.
· Experience with Amazon QuickSight APIs / AWS SDKs, including programmatic management of QuickSight assets and permissions.
· Working knowledge of Amazon Athena and troubleshooting Athena-based BI workloads.
· Working knowledge of the AWS Glue Data Catalog, including databases, tables, schemas, partitions, and metadata.
· Understanding of AWS Lake Formation, particularly permissions and data-access management.
· Experience with AWS Lambda and troubleshooting serverless application components.
· Experience with Amazon API Gateway, particularly Lambda integrations and REST APIs.
· Strong understanding of RESTful API concepts and experience troubleshooting API integrations.
· Hands-on experience with Amazon CloudWatch, including logs, metrics, dashboards, and alarms.
· Strong understanding of AWS IAM, roles, policies, permissions, and service-to-service access.
· Experience troubleshooting BI platform infrastructure, data connectivity, authentication, authorization, permissions, and performance issues.
· Ability to analyze application, server, API, Lambda, and AWS service logs to troubleshoot issues across multiple technology layers.
· Experience with production incident management, problem management, and root-cause analysis.
· Experience with scripting or automation using technologies such as Python, PowerShell, Bash, AWS CLI, or similar tools.
· Strong troubleshooting, analytical, documentation, and communication skills.

Nice-to-Have Skills Description:

· Experience or familiarity with Amazon Q in QuickSight / Quick Suite, including conversational and generative BI capabilities.
· Experience with Amazon Q Topics and semantic configuration for natural-language analytics.
· Familiarity with Quick Suite agents, chat/agent experiences, and Spaces.
· Understanding of modern web applications and experience with Angular, JavaScript, or TypeScript.
· Experience operating a BI Platform-as-a-Service or BI-as-a-Service environment.
· Experience supporting custom applications built around Amazon QuickSight APIs.
· Experience with embedded QuickSight and programmatic dashboard or asset management.
· Experience troubleshooting end-to-end data flows involving QuickSight, Athena, Glue Data Catalog, Lake Formation, S3, and IAM.
· Experience supporting serverless architectures involving API Gateway and Lambda.
· Experience with Tableau Server infrastructure upgrades, backup/restore, monitoring, and performance tuning.
· Familiarity with CI/CD pipelines and application deployment processes.
· Familiarity with infrastructure-as-code and cloud deployment practices.
· Familiarity with ITIL-based incident, problem, and change-management practices.
· Experience supporting enterprise environments with strong security, governance, and access-control requirements.

Apply About employer

More about this job

Responsibilities

Provide production operations, administration, and troubleshooting for Tableau, Amazon QuickSight/Quick Suite, and a custom BI-as-a-Service platform running on AWS. Monitor service health, resolve incidents across BI, APIs, data, and cloud infrastructure, and improve reliability through root-cause analysis, documentation, and automation.

Requirements

Requires hands-on experience supporting enterprise BI platforms, including Tableau Server and Amazon QuickSight, along with working knowledge of AWS data, serverless, API, monitoring, and IAM services. Candidates should be able to troubleshoot production issues across multiple technology layers, perform incident management and root-cause analysis, and use scripting or automation tools.

Skills

Tableau Server Administration
Amazon QuickSight Administration
Production Operations Support
AWS IAM
REST APIs
Amazon Athena
AWS Glue Data Catalog
AWS Lake Formation
AWS Lambda
Amazon API Gateway
Amazon CloudWatch
QuickSight APIs and AWS SDKs
Incident Management
Root-Cause Analysis
Scripting and Automation
BI Platform Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Tableau Server
Amazon QuickSight
Amazon Quick Suite
BI-as-a-Service
AWS
Amazon Athena
AWS Glue Data Catalog
AWS Lake Formation
Amazon S3
AWS Lambda
Amazon API Gateway
Amazon CloudWatch
AWS IAM
QuickSight APIs
AWS SDKs
REST APIs
SPICE
Python
PowerShell
Bash
AWS CLI
Amazon Q
Generative BI
Conversational BI
Incident Management
Root-Cause Analysis
Production Support
Serverless Architecture
CI/CD
Infrastructure as Code

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