Technical Support Engineer
- Toronto, ON, Canada
Contract
Applications open in a new tab.
Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Project description
Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.
Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
- Diverse and inspiring colleagues and approachable leaders
- Stimulating work in a fast-paced, intellectually challenging environment
- Accelerated exposure and responsibility
- Global career development opportunities
- Being motivated every day by important social purpose and unshakable principles
- A deeply rooted culture of Integrity, Partnership and High Performance
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.
Responsibilities
Technical support role for the platform:
Deal with L1/L2 tickets
Escalate to L3 in case of a need
Collaborate with different stakeholders
Investigate and provide comprehensive details for quick resolution
Skills
Must have
Git (GitHub)
Linux administration and troubleshooting skills
Zabbix monitoring platform
ITIL
incident and change management (ServiceNow)
More about this job
Responsibilities
Handle Level 1 and Level 2 platform support tickets, escalating issues to Level 3 when needed. Collaborate with stakeholders, investigate issues, and provide comprehensive details to support timely resolution.
Requirements
Must have experience with Git or GitHub, Linux administration and troubleshooting, and the Zabbix monitoring platform. Knowledge of ITIL incident and change management using ServiceNow is also required.
Skills
- Git
- GitHub
- Linux Administration
- Linux Troubleshooting
- Zabbix
- ITIL
- Incident Management
- Change Management
- ServiceNow
- Technical Support
- Ticket Management
- Stakeholder Collaboration
- Issue Investigation
- Escalation Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Finance & Accounting
Keywords
- Technical Support
- Platform Support
- Level 1 Support
- Level 2 Support
- Level 3 Escalation
- Git
- GitHub
- Linux Administration
- Linux Troubleshooting
- Zabbix
- Monitoring
- ITIL
- Incident Management
- Change Management
- ServiceNow
- Ticket Management
- Stakeholder Collaboration
- Issue Investigation
- Investment Management
- Institutional Investors
- Public Equity
- Private Equity
- Real Estate
- Infrastructure
- Fixed-Income Instruments