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Technical Support Engineer

  • Toronto, ON, Canada

Contract

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Job details

Job type
Contract
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Posting language
English
Posted

Original job description

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.

Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

  • Diverse and inspiring colleagues and approachable leaders
  • Stimulating work in a fast-paced, intellectually challenging environment
  • Accelerated exposure and responsibility
  • Global career development opportunities
  • Being motivated every day by important social purpose and unshakable principles
  • A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities:

Technical support role for the platform:

  • Deal with L1/L2 tickets
  • Escalate to L3 in case of a need
  • Collaborate with different stakeholders
  • Investigate and provide comprehensive details for quick resolution

Mandatory Skills Description:

  • Git (GitHub)
  • Linux administration and troubleshooting skills
  • Zabbix monitoring platform
  • ITIL - incident and change management (ServiceNow)

Nice-to-Have Skills Description:

  • Python (basic-intermediate)
  • Artifactory
  • Atlassian tools (Jira, Wiki) - both as user and as administrator
  • Terraform
  • Scripting languages (bash, PowerShell)
  • IBM developer platforms (DataStage, UrbanCode, WebMQ)
More about this job

Responsibilities

Handle Level 1 and Level 2 platform support tickets, escalating issues to Level 3 when needed. Collaborate with stakeholders, investigate problems, and provide comprehensive details to support timely resolution.

Requirements

Required skills include Git/GitHub, Linux administration and troubleshooting, Zabbix, and ITIL incident and change management using ServiceNow. Nice-to-have skills include basic-to-intermediate Python, Artifactory, Atlassian tools, Terraform, Bash or PowerShell scripting, and IBM developer platforms.

Skills

  • Git
  • GitHub
  • Linux Administration
  • Linux Troubleshooting
  • Zabbix
  • ITIL
  • Incident Management
  • Change Management
  • ServiceNow
  • Python
  • Artifactory
  • Jira
  • Terraform
  • Bash
  • PowerShell
  • IBM Developer Platforms

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Software
  • Finance & Accounting

Keywords

  • Technical Support
  • Platform Support
  • Level 1 Support
  • Level 2 Support
  • Level 3 Escalation
  • Git
  • GitHub
  • Linux Administration
  • Linux Troubleshooting
  • Zabbix
  • ITIL
  • Incident Management
  • Change Management
  • ServiceNow
  • Python
  • Artifactory
  • Jira
  • Atlassian Wiki
  • Terraform
  • Bash
  • PowerShell
  • DataStage
  • UrbanCode
  • WebMQ
  • Investment Management

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