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Luxoft

Technical Support Engineer

Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.

Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

Diverse and inspiring colleagues and approachable leaders

Stimulating work in a fast-paced, intellectually challenging environment

Accelerated exposure and responsibility

Global career development opportunities

Being motivated every day by important social purpose and unshakable principles

A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities:

Technical support role for the platform:

Deal with L1/L2 tickets

Escalate to L3 in case of a need

Collaborate with different stakeholders

Investigate and provide comprehensive details for quick resolution

Mandatory Skills Description:

Git (GitHub)

Linux administration and troubleshooting skills

Zabbix monitoring platform

ITIL - incident and change management (ServiceNow)

Nice-to-Have Skills Description:

Python (basic-intermediate)

Artifactory

Atlassian tools (Jira, Wiki) - both as user and as administrator

Terraform

Scripting languages (bash, PowerShell)

IBM developer platforms (DataStage, UrbanCode, WebMQ)

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More about this job

Responsibilities

Handle Level 1 and Level 2 platform support tickets, escalating issues to Level 3 when needed. Collaborate with stakeholders, investigate problems, and provide comprehensive details to support timely resolution.

Requirements

Required skills include Git/GitHub, Linux administration and troubleshooting, Zabbix, and ITIL incident and change management using ServiceNow. Nice-to-have skills include basic-to-intermediate Python, Artifactory, Atlassian tools, Terraform, Bash or PowerShell scripting, and IBM developer platforms.

Skills

Git
GitHub
Linux Administration
Linux Troubleshooting
Zabbix
ITIL
Incident Management
Change Management
ServiceNow
Python
Artifactory
Jira
Terraform
Bash
PowerShell
IBM Developer Platforms

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Platform Support
Level 1 Support
Level 2 Support
Level 3 Escalation
Git
GitHub
Linux Administration
Linux Troubleshooting
Zabbix
ITIL
Incident Management
Change Management
ServiceNow
Python
Artifactory
Jira
Atlassian Wiki
Terraform
Bash
PowerShell
DataStage
UrbanCode
WebMQ
Investment Management

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