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Luxoft

Technical Support Engineer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Project Description:

By applying, you may join one of the world's most respected and fastest-growing institutional investors. Our client is a global investment management organization that invests funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure, and fixed-income instruments.

The client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

Diverse and inspiring colleagues and approachable leaders
Stimulating work in a fast-paced, intellectually challenging environment
Accelerated exposure and responsibility
Global career development opportunities
Being motivated every day by important social purpose and unshakable principles
A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities:

Technical support role for the platform:

Deal with L1/L2 tickets
Escalate to L3 in case of a need
Collaborate with different stakeholders
Investigate and provide comprehensive details for quick resolution

Mandatory Skills Description:

Git (GitHub)
Linux administration and troubleshooting skills
Zabbix monitoring platform
ITIL - incident and change management (ServiceNow)

Nice-to-Have Skills Description:

Python (basic-intermediate)
Artifactory
Atlassian tools (Jira, Wiki) - both as user and as administrator
Terraform
Scripting languages (Bash, PowerShell)
IBM developer platforms (DataStage, UrbanCode, WebMQ)

Languages:

English: C1 Advanced

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More about this job

Responsibilities

Handle Level 1 and Level 2 platform support tickets, escalating issues to Level 3 when needed. Investigate incidents, provide comprehensive details to support timely resolution, and collaborate with stakeholders.

Requirements

Requires experience with Git/GitHub, Linux administration and troubleshooting, Zabbix, and ITIL incident and change management using ServiceNow. Python, Artifactory, Atlassian tools, Terraform, scripting languages, and IBM developer platforms are listed as additional skills; English proficiency at C1 Advanced is required.

Skills

Git
GitHub
Linux Administration
Linux Troubleshooting
Zabbix
ITIL
Incident Management
Change Management
ServiceNow
Python
Artifactory
Jira
Wiki Administration
Terraform
Bash
PowerShell

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Platform Support
Level 1 Support
Level 2 Support
Level 3 Escalation
Git
GitHub
Linux Administration
Linux Troubleshooting
Zabbix
ITIL
Incident Management
Change Management
ServiceNow
Python
Artifactory
Atlassian
Jira
Wiki
Terraform
Bash
PowerShell
IBM DataStage
UrbanCode
WebMQ
Investment Management
Stakeholder Collaboration

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