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Added 7 mins ago
FR
Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 37 mins ago
Ready-Mix Supervisor
Amrize
Regina, SK
…employees in all aspects of their roles enhancing seamless customer service for the designated area. The Ready-Mix Supervisor will take responsibility for employee education, performance,…
Added 37 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience delivering…
Added 1 hour ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This position supports field-based security operations and requires experience leading…
Added 1 hour ago
L
Acting Retail Store Manager
Lovisa
Winnipeg, MB
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 1 hour ago
L
Retail Assistant Store Manager
Lovisa
Winnipeg, MB
- Full-time
- Do you have a strong desire to deliver an exceptional experience to your customer?
Added 1 hour ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
Lead Front of House and service execution, ensuring strong floor presence and guest engagement
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
Lead Front of House and service execution, ensuring strong floor presence and guest engagement
Added 2 hours ago
VA
Veterinary Technician (RVT) - General Practice, Alta Vista Specialty & Emergency Veterinary Centre
VCA Animal Hospitals
Ottawa, ON
- Full-time
…also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of…
Added 2 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON · Toronto, ON
- Full-time
At least 10 years of experience in professional services, software engineering, forward-deployed engineering, or technical consulting, including 5+ years leading customer-facing engineering…
Added 2 hours ago
SD
Pharmacist, Hourly Full Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Reporting to the Controller, you will lead a team of finance professionals responsible for delivering quarterly and annual financial reporting requirements, including financial statements,…
Added 2 hours ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
Lead the distribution asset strategy committee and provide support to various working groups.
Added 2 hours ago
TC
Yard Supervisor – Shunt & Tarp
Tri-Line Carriers LP
Calgary, AB
- Full-time
3–5 years of experience in yard, logistics, or industrial operations, including leadership or lead hand responsibilities
Added 2 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
At least 10 years of experience in professional services, software engineering, forward-deployed engineering, or technical consulting, including 5+ years leading customer-facing engineering…
Added 2 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Toronto, ON
- Full-time
At least 10 years of experience in professional services, software engineering, forward-deployed engineering, or technical consulting, including 5+ years leading customer-facing engineering…
Added 2 hours ago
A
Senior Manager, Platform Technology Partnerships
Autodesk
Vancouver, BC
- Full-time
Lead co-innovation programs. Assess partner-technology fit to inform where and how to partner
Added 2 hours ago
RI
General Manager – Boutique Hotel
Renard International Hospitality Search Consultants
Vancouver, BC
- Full-time
Our client is seeking an accomplished sales oriented General Manager to lead a full-service hotel in the greater Vancouver area, featuring restaurants and bars. For the right individual,…
Added 2 hours ago
A
Senior Interaction Designer [AQ-24377]
Aquent
Toronto, ON
- Contract
…company is driven by an unwavering commitment to exceptional customer experience and cutting-edge design, with a purpose-driven mission to genuinely improve communities. Join us in shaping…
Added 2 hours ago
VA
Veterinary Assistant, General Practice, Alta Vista Specialty & Emergency Veterinary Centre
VCA Animal Hospitals
Ottawa, ON
- Full-time
…also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of…
Added 3 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, physio, chiro, accounting, or a related professional service focused on customer service are…
Added 3 hours ago
G
Transportation Supervisor
GOFO
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Track logistics service provider performance and improve on-time delivery, lead times, and responsiveness to quotation requests.

Lyft

Senior Product Manager, Driver Experience

Toronto, ON, Canada

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Job details

Experience: 5+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products
Posting language: English
Posted: Oct 28, 2026

Original job description

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for Product Managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product Management at Lyft leads the integration of engineering, data science, and design to achieve the company’s purpose to serve and connect. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.

The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a strategic product manager to join our dynamic and fast-paced team. In this role, you will identify and solve pain points that matter most to drivers by streamlining key interactions, reducing friction, and creating systems that feel intuitive, fair, and supportive. The ideal candidate brings high empathy, a strong analytical mindset, and a collaborative spirit, with the ability to work effectively across Lyft to deliver experiences that reflect our commitment to quality, transparency, and fairness.

Responsibilities:

Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership
Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it.
Build alignment and collaborate with partner teams on shared goals and initiatives
Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance

Experience:

5+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products
Ability to make things happen: You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
Customer obsessed: Strong user empathy and experience in the customer discovery and product development process
Strong decision making: Experience building alignment and influencing decision making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and the needs of a two sided marketplace
Strong communication: Skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences
Detail oriented: Balancing multiple projects, deadlines, and requests should be second nature to you

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is $136,000 - $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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More about this job

Responsibilities

Set a data-informed product vision, goals, and roadmap that address driver and business needs, and lead a cross-functional team through product development, launch, growth, and maintenance. Build alignment with partner teams and communicate priorities, experiments, and decisions to stakeholders at all levels.

Requirements

Requires at least five years of experience in product management, product design, or equivalent consulting, including significant leadership of consumer-facing products. Candidates should demonstrate user empathy, analytical and organizational skills, sound judgment in balancing user experience with marketplace needs, and the ability to influence stakeholders and manage multiple projects.

Skills

Product Management
Product Strategy
Product Vision
Product Roadmapping
User Research
Customer Discovery
Data Analysis
Market Research
Metrics Definition
Project Management
Cross-Functional Collaboration
Stakeholder Alignment
Executive Communication
Decision-Making
User Empathy
Two-Sided Marketplace Experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Benefits
Family Building Benefits
Child Care Benefits
Pet Benefits
401(k) With Company Match
Paid Time Off
Paid Parental Leave
Subsidized Commuter Benefits
Monthly Lyft Credits
Complimentary Lyft Pink Membership
Equity Offering
Bonus

Visa sponsorship

Not detected in the job text

Keywords

Product Management
Driver Experience
Consumer-Facing Products
Product Vision
Product Roadmap
Product Development
Product Launch
Product Growth
Product Maintenance
User Research
Customer Discovery
Data Analysis
Market Research
Success Metrics
Experimentation
Driver Needs
Two-Sided Marketplace
Cross-Functional Teams
Engineering
Design
Data Science
Marketing
Stakeholder Alignment
Executive Communication
User Empathy
Project Management
Decision-Making
Quality
Transparency
Fairness

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