Jobs in Canada

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Added 4 months ago
BC
Project Manager II - Fleet
British Columbia Rapid Transit Company
Vancouver, British Columbia
- Full-time
…working on one of the longest fully-automated rapid transit systems in the…
Added 5 months ago
ZI
LiDAR Processing Technician
ZenaTech Inc.
Toronto, Ontario
- $65,000 to $80,000 CAD / year
- Full-time
Strong understanding of coordinate systems, georeferencing, and elevation modeling
Added 4 months ago
MN
Automation Engineer
Minth North America, Inc.
Windsor, Ontario
- $80,000 CAD / year
- Full-time
As an Automation Engineer, you will design, program, simulate, and commission automated control systems for our manufacturing lines. You will work closely with cross-functional engineering…
Added 5 months ago
P
Data Engineer
PartsAvatar.ca
Montreal, Quebec
- Full-time
Location: Downtown Montreal, Quebec (Hybrid: 3 days in office, 2 days remote) · Hybrid work schedule (3 days in office, 2 days work from home)
Added 6 months ago
HC
Intern Researcher – AI Foundation Model Training
Huawei Canada
Markham, Ontario
- Internship
Currently pursuing a PhD or Master Degree in Computer Science, Electrical Engineering, or a related field, with exposure to areas such as: AI architectures (e.g., transformers,…
Added 5 months ago
DS
Development Miner
Discovery Silver Corp.
Timmins, Ontario
- Full-time
Installing ground control support systems, including rock bolts, rebar, Swellex, and screen, to maintain safety standards
Added 5 months ago
B
Quality Agent Metrology
Bombardier
Montreal, Quebec
- Full-time
Technical diploma (DEC) in Electromechanical Engineering or equivalent, or relevant training in metrology.
Added 5 months ago
TG
2nd Class Operating Engineer - Napanee, ON
The Goodyear Tire & Rubber Company
Napanee, Ontario
- Full-time
Must possess excellent leadership, communication, and organizational skills with the ability to manage a variety of functions simultaneously
Added 5 months ago
B
Proposal Manager, Bombardier Defense
Bombardier
Dorval, Quebec
- Full-time
Prepare customer Proposals for modification programs and/or engineering support activities;
Added 5 months ago
EE
Project Manager, Capital Planning
Edison Engineers
London, Ontario
- Full-time
Apply knowledge of existing building assets, building systems, and capital planning to help clients protect and improve their properties.
Added 5 months ago
GA
Applied AI Engineer
GC AI
Canada
- Full-time
5+ years of software engineering experience, with 2+ years focused on AI systems.
Added 5 months ago
D
Software Developer - New Graduate
D2L
Kitchener, Ontario
- Full-time
D2L operates in a hybrid work style, with expectation of 3 days per week in office
Added 5 months ago
DC
Senior Transportation Engineer/Project Manager (MTI)
Dillon Consulting Limited
Winnipeg, Manitoba
- Full-time
Management of transportation engineering team activities and support to project managers/technical staff in the delivery of multidisciplinary projects within the province, for the Manitoba…
Added 5 months ago
LD
Manufacturing Engineering Manager
Leggett Dynamics
London, Ontario
- Full-time
The Manufacturing Engineering Manager leads as well as develops the Manufacturing Engineering team whilst maintaining a Safety-First approach in all activities. This role drives…
Added 5 months ago
CH
Millwright
Crown Holdings, Inc.
Toronto, Ontario
- Full-time
Proficient with digital systems for work orders and parts (e.g., Emaint).
Added 5 months ago
BC
Engineer and Project Leader, Industrial Piping
BBA Consultants
Mont-Saint-Hilaire, Quebec · Mont-St-Hilaire, QC
- Full-time
You’ll be part of our Mechanical Engineering team specialized in industrial piping. You’ll encounter a variety of situations to develop your technical pumping skills for various industrial…
Added 5 months ago
D
Structural Engineer
DOF
Paradise, Nova Scotia
- Full-time
…world. With world class ROVs (Remote Operated Vehicles), Survey systems, and a fleet of offshore construction vessels, the group combines expertise and technology to deliver integrated…
Added 5 months ago
C
Operations Engineering Advisor 1 1
Celestica
Ontario · Ontario, Canada
- Full-time
Knowledge of design engineering (e.g., analog circuit design, digital circuit design, digital integrated circuit design, etc.) for systems and printed circuit boards.
Added 5 months ago
AT
ead Full Stack Developer (C# / .NET Core / Azure)
Aarorn Technologies Inc
Toronto, Ontario
- Contract
Must have development experience in Azure Integration Services
Added 5 months ago
BC
Engineer and Project Leader, Automation (Relocation to Sept-Îles)
BBA Consultants
Montreal, Quebec
- Full-time
…energy sectors. BBA's automation, instrumentation and control engineering teams stands out among Côte-Nord clients because of their cutting-edge technical expertise. This expertise is…
Added 3 months ago
F
Surveyor - Ontario Line South Project
Ferrovial
Mississauga, ON · ON
- Full-time
Respond to personal objectives and use performance management systems to improve personal performance.
Added 3 months ago
B&
Revit Detailer - Electrical
Black & McDonald Limited
Toronto, ON · Scarborough, ON
- $55,000 to $65,000 CAD / year
- Full-time
Perform quality control and verification of installed electrical systems using GPS and/or total station equipment to confirm accuracy and compliance with design intent
Added 2 months ago
AA
Intermediate Control Systems Software Designer
ATS Automation
Cambridge, ON
- $36.54 to $50.24 CAD / hour
A post-secondary engineering degree, diploma or equivalent, specializing in mechanical, electrical, systems or computer engineering.
Added 2 months ago
Staff Product Manager, Customer Care Platform & Data
Lyft
Toronto, ON
…product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for…
Added 3 months ago
NF
Data Quality Engineer (Contract)
Northbridge Financial
Toronto, ON
- Full-time
- Contract
- Other
We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it

Lyft

Staff Product Manager, Customer Care Platform & Data

Toronto, ON, Canada

Apply on app.careerpuck.com About employer

Applications open in a new tab.

Job details

Experience: 8+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area
Posting language: English
Posted: Sep 4, 2026

Original job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office.

Every great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day - and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends - used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data.

Responsibilities:

Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting
Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work
Lead execution on the most complex, cross-cutting initiatives across the platform and its data
Own the accuracy and integrity of customer care & safety data so it can be trusted for internal decisions, company-wide use, and external reporting on issue types and trends
Shape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve
Partner deeply with engineering, data science, ML, design, and support operations to turn strategy into shipped product
Serve as the senior product voice on agent platform and data, aligning stakeholders and executives around a clear direction
Define the metrics that matter and use them to prioritize and measure real-world impact

Experience:

8+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area
Direct experience with AI/ML-powered products - ideally copilots, agent-assist, or LLM-based tooling - with a real understanding of their capabilities and limits
Strong data fluency: you've owned or worked closely with data pipelines, data quality, and reporting, and you care about getting the numbers right
A track record of driving execution on ambiguous, high-complexity problems that span multiple teams and systems
Comfortable operating with autonomy and influencing senior stakeholders without direct authority
Strengths:
- Customer obsession: You care deeply about the support experience and dive into the details of customer and agent problems
- Technical depth: You engage credibly with engineers and understand platform + AI/ML/LLM capabilities, limitations, and emerging developments
- Data rigor: You treat data as a product - accurate, well-defined, and trustworthy enough to report externally
- Strategic ownership: You set direction, not just execute against it, and bring others along
- Bias to action: You break down complex problems, build elegant solutions, and move quickly to deploy them at scale
Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred

Benefits:

Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $172,000 - CAD $215,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

Apply on app.careerpuck.com About employer

More about this job

Responsibilities

Lead the vision and strategy for Lyft's agent platform and customer care data, focusing on integrating AI and copilot capabilities to improve agent efficiency. Drive the execution of complex initiatives to ensure the accuracy and integrity of safety and support data for internal and external reporting.

Requirements

Requires 8+ years of product management experience with a strong track record in AI/ML-powered products and data pipeline ownership. A technical degree in Computer Science, Engineering, or Math is strongly preferred.

Skills

Product Management
AI/ML Product Development
LLM Tooling
Data Pipeline Management
Strategic Planning
Roadmap Development
Stakeholder Management
Data Analysis
Cross-functional Leadership
Customer Experience Optimization
Platform Architecture
Metric Definition

Benefits

Extended Health Coverage
Dental Coverage
Life Insurance
Disability Benefits
Mental Health Benefits
Family Building Benefits
Child Care Benefits
Pet Benefits
Health Care Savings Account
RRSP Plan With Company Match
Flexible Paid Time Off
Paid Parental Leave
Subsidized Commuter Benefits
Lyft Ride Credits

Visa sponsorship

Not detected in the job text

Keywords

AI
ML
LLM
Copilots
Agent-Assist
Data Pipelines
Customer Care Platform
Product Roadmap
Data Integrity
Platform Architecture
Customer Experience
Transportation
Toronto
Cross-functional Leadership
Data Science

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Work requirements

Jobs in Canada