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Added 11 mins ago
ZA
Sales Consultant - Martin Grove Volkswagen (26247)
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Vaughan, ON
- Full-time
…vary depending on individual sales performance, experience, business results and market…
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Brand Manager – Danone Canada
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Toronto, ON
- Contract
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- Full-time
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Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
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Director-Global Tax Operations
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Toronto, ON
- Full-time
…partnership with RBC Wealth Management and Capital Markets business lines, as well as with colleagues across the organization to support client and regulatory reporting, as well as critical…
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Responsable du marketing produit | Produc Marketing Lead
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Understanding how the business makes money and caring about results.
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Added 11 mins ago
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…and working closely with them. The focus will be on extensive Business Intelligence…
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Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 11 mins ago
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Partner with internal teams to ensure inventory and fulfillment priorities are aligned with business requirements.
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Added 12 mins ago
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…risks and control gaps and provides recommendations to improve business processes and enhance…
Added 12 mins ago
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Toronto, ON
- Full-time
Develop skills for business requirement gathering, analysis, solution design, testing, training and solutions delivery.
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Toronto, ON
- Full-time
…under management in North America and Europe. Our scope of business includes asset management and management services for both publicly listed real estate as well as private…
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- Part-time
Ensures staffing levels are adequate to effectively operate the business
Added 12 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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Toronto, ON
- Full-time
Ensures staffing levels are adequate to effectively operate the business
Added 12 mins ago
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Lyft

UX Researcher

Toronto, ON, Canada

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Job details

Experience: 4+ years of experience conducting research, using both qualitative and quantitative methods
Posting language: English
Posted: Oct 9, 2026

Original job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is seeking a Senior User Experience Researcher to join our Lyft team in Toronto. You’ll partner with Design, Product Management, Data Science, Operations, and Engineering to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new areas, test concepts as they are being developed, and evaluate products and services once they’ve rolled out.

You are an excellent communicator and a flexible team player that can thrive in a fast-paced, dynamic working environment. You are also comfortable working closely with passionate cross-functional stakeholders who care deeply about creating experiences that bring people together.

Responsibilities:

Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
Partner with our data science partners to provide qualitative context for their quantitative insights
Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
Define your research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is highest priority. Use knowledge of user needs to create empathy for users and build common ground with appropriate stakeholders

Experience:

4+ years of experience conducting research, using both qualitative and quantitative methods
Experience researching the end-to-end user experience
Interest in partnering with teammates to increase understanding of user research
Excellent story-telling abilities and facilitation skills
Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
Willingness to take initiative, run with projects, and speak up when support and guidance is needed
Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
Bonus Points

Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Business or a related field
Fluency in Spanish (verbal and written)
Experience using research to guide product development from seed-to-scale
Design thinking methods and brainstorm facilitation

Benefits:

Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

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More about this job

Responsibilities

Design and conduct mixed-methods research studies to generate actionable insights that drive product innovation and design improvements. Collaborate with cross-functional partners to define research roadmaps and evangelize user-centered findings across the organization.

Requirements

Requires 4+ years of experience in user research using both qualitative and quantitative methods. Candidates should hold an undergraduate degree in a relevant field such as Human-Computer Interaction, Psychology, or Computer Science.

Skills

User experience research
Ethnographic research
Concept testing
Usability testing
Mixed methods research
Data analysis
Story-telling
Facilitation
Cross-functional collaboration
Product strategy
Survey design
User empathy
Stakeholder management
Research roadmap
Design thinking

Benefits

Extended health and dental coverage
Life insurance
Disability benefits
Mental health benefits
Family building benefits
Child care benefits
Pet benefits
Health care savings account
RRSP plan with company match
Flexible paid time off
Paid parental leave
Subsidized commuter benefits
Lyft ride credits

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Ethnography
Usability Testing
Concept Testing
Mixed Methods
Data Science
Product Management
Human-Computer Interaction
Psychology
Cognitive Science
Design Thinking
Stakeholder Engagement
Roadmapping
Quantitative Research
Qualitative Research
User Insights
Product Innovation
Empathy
Story-telling
Facilitation

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