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Added 8 mins ago
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General Maintenance Technician (T & I) (On-site)
Radio-Canada
Montreal, QC
- Full-time
…maintaining production and broadcasting systems/equipment in a cross-functional environment that includes networking, optics, electronics, computer systems, mechanics, machining, welding,…
Added 8 mins ago
NC
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No Cap Table
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- Full-time
…messaging with upcoming episodes and marketing initiatives, testing new ad formats and audiences, and staying current with Google Ads best practices and platform…
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Toronto, ON
Collaborate cross-functional teams to ensure timely testing of ingredients and products.
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- Full-time
Technical Expertise: Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
Added 10 mins ago
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IT Business Analyst
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- Full-time
Translate business requirements into detailed functional and technical specifications, user stories, process flows, and system design documentation.
Added 10 mins ago
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Workday Lead
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Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Coordinate impact assessments, testing timelines, production deployment, validation, and stakeholder communications.
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Norman Wells, NT
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Added 24 mins ago
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AEO and GEO Marketing Manager
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- Full-time
In this role, you’d be joining a global, cross-functional team dedicated to testing and scaling cutting-edge acquisition channels
Added 25 mins ago
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Senior Web Developer - Front End (React, JS)
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- Full-time
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Added 25 mins ago
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Java API Developer
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- Full-time
Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting…
Added 39 mins ago
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Project Automation QA with Adyen
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- Contract
Functional Test Case creation & execution for Adyen Payment projects including all API's, Boomi/WS integrations & MAO & Revrec changes.
Added 39 mins ago
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Intern, Business Process Optimization, Indirect Procurement (Winter 2027)
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Dorval, QC
- Volunteer
Assist with testing, data validation, system issue investigation, and other activities related to procurement systems, process improvements, and project initiatives.
Added 39 mins ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Coordinate impact assessments, testing timelines, production deployment, validation, and stakeholder communications.
Added 39 mins ago
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JDE Consultant
Mriti InfoSystems Inc.
Toronto, ON
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We are looking for an experienced JDE Finance Functional Consultant with strong expertise in Oracle JD Edwards EnterpriseOne Financial modules. The candidate will be responsible for…
Added 39 mins ago
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AI Quality Engineer
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Strong understanding of functional, integration, regression and data validation testing.
Added 39 mins ago
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CRM and Email Operations Specialist
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Adapt mock-ups and content provided by the content and creative teams into functional emails that are aligned with brand standards and optimized for different email platforms.
Added 39 mins ago
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Cutting Tool Analyst [14404]
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Added 39 mins ago
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[MONTREAL] - SWIFT/Payments IT Business Analyst
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- Full-time
…Candidates should be capable of translating business needs into functional requirements and managing projects…
Added 39 mins ago
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Program Manager
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Brampton, ON
- $65,149 to $81,436 CAD / year
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Manage the full project lifecycle for key client accounts, from estimation through development, testing, production, and delivery for both print and mail requirements[PK1]
Added 40 mins ago
Software Engineer Intern (Summer 2027 - 8-Months - Sports Technology - Undergraduate)
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Added 40 mins ago
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…accounting for varied rail configurations, configuration and testing, and implementation to…
Added 40 mins ago
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Added 40 mins ago
Director, Digital Product Owner, Scotia Protect Platform
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Added 40 mins ago
Senior Risk & Controls Testing Specialist (Compliance Testing)
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…Internal Audit, Treasury, Finance, Financial Oversight, Controls Testing, and Automation. This role offers strong cross-functional exposure and visibility across the organization, with…
Added 40 mins ago
Assistant Store Manager, FT
Under Armour
St. John's, NL
Deliver a compelling vision and purpose encompassing UA’s Core Competencies, and functional behaviors

Lyft

UX Researcher

Toronto, ON, Canada

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Job details

Experience: 4+ years of experience conducting research, using both qualitative and quantitative methods
Posting language: English
Posted: Oct 9, 2026

Original job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is seeking a Senior User Experience Researcher to join our Lyft team in Toronto. You’ll partner with Design, Product Management, Data Science, Operations, and Engineering to derive deep insights about our users’ behaviors and attitudes, and to communicate results and actionable recommendations across the company. You’ll think big about new areas, test concepts as they are being developed, and evaluate products and services once they’ve rolled out.

You are an excellent communicator and a flexible team player that can thrive in a fast-paced, dynamic working environment. You are also comfortable working closely with passionate cross-functional stakeholders who care deeply about creating experiences that bring people together.

Responsibilities:

Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
Partner with our data science partners to provide qualitative context for their quantitative insights
Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
Define your research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is highest priority. Use knowledge of user needs to create empathy for users and build common ground with appropriate stakeholders

Experience:

4+ years of experience conducting research, using both qualitative and quantitative methods
Experience researching the end-to-end user experience
Interest in partnering with teammates to increase understanding of user research
Excellent story-telling abilities and facilitation skills
Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
Willingness to take initiative, run with projects, and speak up when support and guidance is needed
Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
Bonus Points

Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Business or a related field
Fluency in Spanish (verbal and written)
Experience using research to guide product development from seed-to-scale
Design thinking methods and brainstorm facilitation

Benefits:

Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $136,000 - CAD $170,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

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More about this job

Responsibilities

Design and conduct mixed-methods research studies to generate actionable insights that drive product innovation and design improvements. Collaborate with cross-functional partners to define research roadmaps and evangelize user-centered findings across the organization.

Requirements

Requires 4+ years of experience in user research using both qualitative and quantitative methods. Candidates should hold an undergraduate degree in a relevant field such as Human-Computer Interaction, Psychology, or Computer Science.

Skills

User experience research
Ethnographic research
Concept testing
Usability testing
Mixed methods research
Data analysis
Story-telling
Facilitation
Cross-functional collaboration
Product strategy
Survey design
User empathy
Stakeholder management
Research roadmap
Design thinking

Benefits

Extended health and dental coverage
Life insurance
Disability benefits
Mental health benefits
Family building benefits
Child care benefits
Pet benefits
Health care savings account
RRSP plan with company match
Flexible paid time off
Paid parental leave
Subsidized commuter benefits
Lyft ride credits

Visa sponsorship

Not detected in the job text

Keywords

UX Research
Ethnography
Usability Testing
Concept Testing
Mixed Methods
Data Science
Product Management
Human-Computer Interaction
Psychology
Cognitive Science
Design Thinking
Stakeholder Engagement
Roadmapping
Quantitative Research
Qualitative Research
User Insights
Product Innovation
Empathy
Story-telling
Facilitation

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