Closed listing
user support technician
- Victoria, BC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Transportation/travel information
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- 1 to 2 people
Computer and technology knowledge
- iOS
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Word processing software
- TCP/IP
- Wireless networks
Transportation/travel information
- Public transportation is available
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
More about this job
Responsibilities
The role involves providing technical support, network access, and training to users while maintaining a problems and solutions log. Responsibilities also include setting up equipment, installing software, and performing web-server backup and recovery operations.
Requirements
Candidates must have a non-university certificate or diploma and between 1 to 2 years of experience. Proficiency in networking hardware, software, and various operating systems is required.
Skills
- iOS
- Networking Software
- Networking Hardware
- Network Security
- Extranet
- Intranet
- Internet Servers
- Word Processing Software
- TCP/IP
- Wireless Networks
- Web-server Backup
- Technical Support
- User Training
- Network Administration
- Hardware Installation
- Software Installation
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Consulting
- Software
Keywords
- iOS
- Networking
- TCP/IP
- Wireless Networks
- Network Security
- Intranet
- Extranet
- Web-server
- Technical Support
- User Support
- Consulting
- Hardware Installation
- Software Installation
- IT Support
- Information Technology