Jobs in Canada

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Added 4 mins ago
Kitchen Steward
Marriott International
Whistler, BC
…best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are…
Added 4 mins ago
Night Cleaner/Security - Lake Louise
Canadian Hostelling Association
Lake Louise, AB
…ensuring guests have a comfortable stay by providing excellent customer service and assisting with their needs in a professional and courteous…
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- Full-time
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Housekeeper
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SD
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- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
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Assistant Front Store Manager, Hourly Full Time Day
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- Full-time
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Assistant Front Store Manager, Hourly Part Time Day
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Toronto, ON
- Part-time
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Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
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SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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Pharmacy Data Specialist
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- Full-time
Remarque: si vous disposez d'un libre-service pour les employés (ESS) le jour de travail, postulez à cet emploi via l'application Workday.
Added 4 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 4 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
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Etobicoke, ON
- Part-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 4 mins ago
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- $21 to $23 CAD / hour
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…department. This entry-level position focuses on processing customer orders, pricing parts, maintaining accurate records, and supporting operational workflows. The successful candidate will…
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Deli Clerk Part Time Day
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Valid Alberta ProServe certification is required

Lyra Technology Group

VP of Operations - North

Vancouver, BC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 2, 2026

Original job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.  

We’re looking for a VP of MSP Operations to partner with CEOs across a portfolio of independent MSPs. This isn’t a centralized corporate ops role and it’s not about running a single MSP day-to-day. The focus is helping great operators improve execution, service delivery maturity, productivity, and profitable growth across their businesses.

You’ll work directly with the Regional CEO and collaborate with local leadership teams to identify operational gaps, implement best practices, improve KPI accountability, and help drive in-year performance. The businesses remain decentralized, each with their own brand, leadership team, and market presence, so success in this role is about influence, operational credibility, and the ability to help teams execute at a higher level.

The ideal candidate has real MSP operational leadership experience and understands how to scale service organizations while balancing customer experience, team health, and profitability.

Key Responsibilities

Partner with CEOs and operational leaders to improve business performance and execution
Drive operational rigor across service delivery, utilization, project delivery, customer experience, and KPI management
Identify operational gaps, risks, and improvement opportunities across the portfolio
Support leadership teams with strategic planning, accountability frameworks, and operational best practices
Help improve pricing discipline, productivity, and profitable growth initiatives
Share best practices and operational insights across portfolio companies
Support post-acquisition operational integration and maturity initiatives where applicable
Build strong relationships with local leadership teams through influence and credibility rather than centralized control
Own the monthly reporting cadence for the region, including preparation and delivery of performance reports to the Regional CEO and portfolio leadership
Analyze operational and financial data (PSA metrics, utilization, service margins, customer health) to surface trends, risks, and improvement opportunities
Support the annual budgeting process and ongoing forecasting across portfolio companies, partnering with CEOs and finance teams
Prepare monthly MD&A; commentary on regional performance, explaining variances against budget and forecast
Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-OpCo working sessions
Frequent travel to embed within MSPs (located primarily in Canada), expect 1–2 weeks a month

Requirements

Experience leading operations within an MSP or IT services organization - this is required
Strong understanding of service delivery, PSA metrics, utilization, project operations, growth, and customer success
Proven ability to improve operational performance and scalability
Executive presence with the ability to influence CEOs and senior leaders
Comfortable operating across multiple businesses and leadership styles
Data-driven with strong operational and financial acumen
Candidates can be based anywhere with a preference for Vancouver, BC or Chicago, but must have the ability to travel within Canada and the United States up to 50% of the time

What Makes This Opportunity Unique

Exposure to multiple MSP businesses, leadership teams, and operating models
Ability to influence performance at scale across a growing portfolio
High visibility role working directly with executive leadership
Opportunity to shape operational strategy and best practices across the region
Significant long-term growth potential within a rapidly growing platform

This role is best suited for someone who has already “solved” operational problems inside MSPs and now wants broader impact and exposure rather than just a larger single-company seat. If this sounds like you, apply below!

Base salary range for the role is targeted at $150,000 - $200,000 (DOE) + annual bonus potential.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The VP of MSP Operations at Lyra Technology Group will work with CEOs to find operational gaps and improve how each MSP delivers services and grows profitably. They will prepare regional performance reports, support budgeting and forecasting, and run the regional meetings that keep the businesses on track.

Requirements

Lyra Technology Group needs candidates with required experience leading operations in an MSP or IT services organization, a strong grasp of PSA metrics, utilization and customer success, and a record of improving operational performance. Candidates need executive presence, comfort across different leadership styles, and the ability to travel within Canada and the US.

Skills

PSA metrics
Utilization management
Service delivery management
Project delivery
KPI management
Financial forecasting
Budgeting
MD&A commentary
Variance analysis
Operational reporting
Pricing discipline
Post-acquisition integration
Stakeholder influence
Executive communication
Business reviews
Operating rhythm facilitation
Data analysis
Service margin analysis
Customer health analysis
Change management

Benefits

Annual bonus potential

Keywords

VP of Operations
MSP operations
managed service provider
IT services operations
PSA metrics
utilization
service delivery
project operations
customer success
KPI management
budgeting and forecasting
MD&A
operational reporting
private equity portfolio operations
regional operations
Canada
Vancouver
Chicago

Seniority

Lead

Perks

Performance bonus

Languages

English

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Work requirements

Jobs in Canada