The client is seeking a project manager responsible for the complete delivery of an initiative Cross-functional transformation, the "Service Standards," is linked to its 2035 Customer Experience ambition. The mandate emphasizes the human element: evolving practices and behaviors across a large organization, placing change management at the heart of the role, alongside traditional project management (project plan, budget, schedule, single reporting line).
The recurring terms (cross-functional, alignment, sponsor, steering committee, political skills) indicate a multi-stakeholder environment where coordination and political navigation take precedence over technical execution. The mention of a software integration and platform change project adds a technology delivery dimension, without making the position an IT role.
The ideal candidate is a senior transformation project manager, distinct from a project coordinator (PCO) and a change management consultant without delivery accountability.
Requirements
Requirement
- More than
6 years of project management experience in large-scale contexts
- Organizational
transformation with a human component (evolution of practices and behaviors)
- PMP, MGP,
or ACP certification
- Experience
in a financial institution and/or risk management context
- Software
integration and platform change project experience
Desired
- Communication,
leadership, and political navigation skills in a cross-functional context
- Master's
degree or Graduate Diploma in Project Management
Asset
- Experience
within the client Group
Note: The behavioral skills listed in the mandate (working in complex contexts, fostering a collaborative culture, and planning and coordination abilities) are primarily assessed during the interview process and not based on the resume.
WHAT WE
DON'T WANT
- CV limited
to a project coordination or support role (PCO, coordinator) without end-to-end
accountability (plan, budget, schedule, reporting).
- CV without
an organizational transformation project impacting the evolution of practices
or behaviors.
- CV limited
to the management of technical or infrastructure projects, without a
cross-functional dimension or multiple business stakeholders.
- CV of a
change management consultant without delivery responsibility (budget, schedule,
deliverables).
- CV without
PMP, MGP, or ACP certification.
- CV with
less than 6 years of project management experience.
