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Added 11 mins ago
Program Manager-Supply Chain- Kanata
Leonardo DRS, Inc.
Ottawa, ON · Kanata, ON
The Supply Chain Program Manager (SCPM) is responsible for leading supply chain execution for assigned programs and serving as the primary liaison between Supply Chain and Program…
Added 11 mins ago
A
Systems Construction Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
The Systems Construction Manager will be responsible for the safe, efficient, and timely execution of all railway systems construction activities on the ECWE project. The role oversees the…
Added 24 mins ago
MS
food services manager
MARBLE SLAB CREAMERY
Kelowna, BC
- Full-time
Participate in marketing plans and implementation
Added 24 mins ago
2I
Senior Payroll Systems Analyst
2iSolutions Inc.
Oshawa, ON
- $70 to $80 CAD / hour
- Contract
Lead temporary teams as assigned by the Manager or Team Leader.
Added 24 mins ago
M
store manager - retail
MaxiCare
Sherbrooke, QC
- Full-time
Added 24 mins ago
QI
Manager, food and beverage service
Quality Inn & Suites Downtown Charlottetown
Charlottetown, PE
- Full-time
Participate in marketing plans and implementation
Added 24 mins ago
SS
Finance Project Manager
Soho Square Solutions
Montreal, QC
- Contract
Manage the recommendations inventory and engage with the validators and implementation managers to ensure their adequate and timely resolution.
Added 24 mins ago
D
Solutions Architect
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Support automated infrastructure deployment through Azure Resource Manager (ARM) templates, Terraform, and related infrastructure-as-code tools.
Added 25 mins ago
LD
Program Manager-Supply Chain- Kanata
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
The Supply Chain Program Manager (SCPM) is responsible for leading supply chain execution for assigned programs and serving as the primary liaison between Supply Chain and Program…
Added 26 mins ago
M
Construction Management Field Manager – Stations & Civils
Metrolinx
Toronto, ON
- Full-time
Support the Senior Manager in leading the development of operational plans for the functional operation of the field construction management by providing actionable recommendations on…
Added 56 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 56 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 56 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 56 mins ago
CC
Manager – Mental Health and Addiction
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
Reporting to the Director, the Manager is accountable for operational leadership and the delivery of high-quality, accessible, sustainable, client- and family-centred care in Grande…
Added 56 mins ago
LD
Program Manager-Supply Chain
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
The Supply Chain Program Manager (SCPM) is responsible for leading supply chain execution for assigned programs and serving as the primary liaison between Supply Chain and Program…
Added 56 mins ago
FB
Assistant Store Manager
Farm Boy Inc.
Toronto, ON
- $66,000 to $76,000 CAD / year
- Full-time
…destination in the community. Working closely with the Store Manager, you’ll help bring business strategies to life while building a culture rooted in trust, engagement, inclusion, and…
Added 56 mins ago
TO
Water Resources Engineer
Town of Oakville
Oakville, ON
- Full-time
This position reports to the Manager, Environmental Engineering and will deal primarily with water resources, stormwater and environmental issues associated with stream restoration works,…
Added 1 hour ago
Benefits Coordinator
Bayshore
Mississauga, ON
Assist with semiannual benefit reassessment and annual implementation of insurance carrier renewals.
Added 1 hour ago
SP
Manager, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
Own UAT and implementation so the solution lands - signed off, on time, and usable by the business.
Added 1 hour ago
TH
Restaurant assistant manager
Tim Hortons Québec
Leduc, AB
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
GE
Hotel Maintenance Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
This position reports to the Facilities Manager.
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 1 hour ago
TH
Restaurant manager
Tim Hortons Québec
Stayner, ON
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
TH
Quality Assurance Specialist
The Hospital for Sick Children
Toronto, ON
- Full-time
Development and implementation of standard operating procedures (SOPs), processes, guidelines and other pertinent tools and templates that reflect regulatory requirements for all clinical…
Added 1 hour ago
KT
Manager, restaurant
King Tandoori Kennedy
Brampton, ON
- Full-time
Participate in marketing plans and implementation

Maarut

RQ00793 - Project Manager/Leader - Senior

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 21, 2026

Original job description

Qualifications and Experience:

Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders.
Excellent written, verbal, facilitation, and stakeholder engagement skills.
Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.

Technical Capabilities:

Extensive experience configuring, customizing, and administering the ServiceNow platform and IT Service Management (ITSM) modules.
Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions.
Strong knowledge of ITIL and ITSM best practices, including Incident Management, Change Enablement, Release Management, Problem Management, Service Request Management, Configuration Management (CMDB), Service Level Management, Availability Management, Capacity Management, and IT Service Continuity Management.
Advanced experience configuring and customizing ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, Forms, Notifications, Approval Processes, Dashboards, Reports, and Performance Analytics.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Strong knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Certifications Required:

ServiceNow Certified System Administrator (CSA)

Requirements

Deliverables

Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation to meet business and operational requirements.
Configure and customize ServiceNow platform capabilities, including Flow Designer, business rules, UI policies, scripts, dashboards, reports, and performance analytics to support enterprise release management processes and improve operational efficiency.
Design and implement integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems using ServiceNow integration capabilities, APIs, and industry best practices.
Develop and maintain release governance artifacts and reporting capabilities, including release calendars, deployment schedules, risk and dependency tracking, executive dashboards, operational reports, and performance metrics.
Conduct and support solution testing activities, including unit, integration, system, regression, and user acceptance testing, while identifying, tracking, and resolving defects to ensure solution quality, stability, and readiness for production deployment.
Prepare and deliver solution documentation, training materials, knowledge transfer sessions, and operational procedures to support user adoption, ongoing administration, and long-term sustainability of the ServiceNow DPRM solution.
Assess current-state release management processes and develop future-state recommendations to improve release governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

The Release Management Consultant will be responsible for

the following:

Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow Digital Product Release Management (DPRM) solution to enable and enhance enterprise release management processes.
Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements, analyze business needs, and develop scalable ServiceNow solutions and process improvements.
Configure, customize, and maintain ServiceNow platform capabilities, including workflows, Flow Designer, business rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics to support Release Management operations.
Design, implement, and support integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise applications using ServiceNow integration technologies and APIs.
Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement initiatives.
Establish and support enterprise release governance practices, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Develop and deliver process documentation, operating procedures, training materials, knowledge transfer sessions, and user support resources to promote successful adoption of Release Management capabilities.
Provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence

Must Haves:

Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
Certifications Required: 1. ServiceNow Certified System Administrator (CSA)

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More about this job

Responsibilities

Lead the design, configuration, implementation, integration, and ongoing support of ServiceNow Digital Product Release Management, including release workflows, governance, reporting, and connections to enterprise systems. Facilitate requirements and process improvement work, support testing and deployment, and deliver documentation, training, and operational guidance.

Requirements

Requires at least seven years of ITSM consulting and delivery experience, at least five years of hands-on ServiceNow experience, and demonstrated expertise in release governance, process improvement, and enterprise integrations. The role also requires strong stakeholder facilitation and communication skills, broad knowledge of ITIL and enterprise technology environments, and ServiceNow Certified System Administrator certification.

Skills

ServiceNow
IT Service Management
Release Governance
ITIL
Workflow Configuration
Flow Designer
ServiceNow Integrations
API Integration
Change Management
DevOps
CI/CD
Stakeholder Engagement
Requirements Analysis

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
IT Service Management
ITIL
Release Management
Release Governance
Flow Designer
Business Rules
Client Scripts
UI Policies
Performance Analytics
ServiceNow APIs
Change Management
DevOps
CI/CD Pipelines
Systems Development Lifecycle
Incident Management
Problem Management
Service Request Management
Service Level Management
Availability Management
Capacity Management
Requirements Analysis
Solution Architecture
User Acceptance Testing
Cloud Services

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