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Added 9 mins ago
SE
Rebate Recovery Officer | Home Electrification
Smart Energy Group
Waterloo, ON
- Full-time
Reporting to the Collections Manager, you will be responsible for the successful lodgement of rebate claims, working closely with Finance, Operations, Sales, IT and relevant external…
Added 24 mins ago
SB
Project Manager
Sky Building Restoration
Oakville, ON
- Full-time
Sky Building Restoration Inc. is seeking a highly organized, experienced, and results-driven Project Manager to lead environmental remediation, abatement, emergency restoration,…
Added 24 mins ago
BC
Registered Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 54 mins ago
CH
Guest Experience Representative, Calgary (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…circumstances. This role is positioned in multiple locations to support the guest transportation programs in Calgary, Kelowna, and…
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 1 hour ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 1 hour ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
Under the direction of the Manager - Information Technology or designate, the IT Field Technologist is responsible for the provision of end-user computer software and hardware support to…
Added 1 hour ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full…
Added 2 hours ago
SC
shift supervisor - Store# 48602, 1375 Trim Road
Starbucks Coffee Company
Ottawa, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
KH
Property Manager
KY Home Solution
Charlottetown, PE
- Full-time
If so, you might be our next Property Manager.
Added 2 hours ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sherwood Park, AB
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 2 hours ago
Sales Associate
Laura Canada
Windsor, ON
Added 2 hours ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu
Kitchener, ON
- Full-time
…perform their jobs and participates in strategic planning of…
Added 2 hours ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Working closely with the Operations Manager, Purchaser, Customer Service, and Sales teams, the Warehouse Supervisor drives continuous improvement, develops employees, supports…
Added 2 hours ago
QR
Product Manager – Door Hardware
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Collaborate with purchasing, operations, marketing, and sales to ensure effective product availability and market support.
Added 2 hours ago
A
Operations Specialist
Ardene
Laval, QC
- Full-time
We are seeking a dynamic and detail-oriented Operational Specialist to join our Store Operations team. In this role, you will play a key part in supporting the day-to-day operational…
Added 2 hours ago
A
Store Assistant Manager
Ardene
St. Catharines, ON
- Full-time
The temporary Assistant Manager supports the Store Manager to achieve sales objectives, improve employee performance and ensure efficient store operations. The Assistant Manager must lead…
Added 2 hours ago
A
Third Key Holder
Ardene
London, ON
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 2 hours ago
A
Store Assistant Manager
Ardene
Surrey, BC
- Full-time
The Assistant Manager supports the Store Manager to achieve sales objectives, improve employee performance and ensure efficient store operations. The Assistant Manager must lead by example…
Added 2 hours ago
A
Store Assistant Manager
Ardene
Simcoe Lodge, ON · Simcoe, ON
- Full-time
The Assistant Manager supports the Store Manager to achieve sales objectives, improve employee performance and ensure efficient store operations. The Assistant Manager must lead by example…
Added 2 hours ago
A
Third Key Holder
Ardene
Hamilton, ON
- Full-time
In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store…
Added 2 hours ago
A
Store Manager
Ardene
Victoria, BC
- Full-time
The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible…
Added 2 hours ago
A
Operations Communications Coordinator
Ardene
Laval, QC
- Full-time
Reporting to the Operational Excellence Manager, the Operations Communications Coordinator plays a key role in supporting operational communication and execution across Ardene's retail…

Maarut

RQ00793 - Project Manager/Leader - Senior

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 21, 2026

Original job description

Qualifications and Experience:

Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders.
Excellent written, verbal, facilitation, and stakeholder engagement skills.
Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.

Technical Capabilities:

Extensive experience configuring, customizing, and administering the ServiceNow platform and IT Service Management (ITSM) modules.
Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions.
Strong knowledge of ITIL and ITSM best practices, including Incident Management, Change Enablement, Release Management, Problem Management, Service Request Management, Configuration Management (CMDB), Service Level Management, Availability Management, Capacity Management, and IT Service Continuity Management.
Advanced experience configuring and customizing ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, Forms, Notifications, Approval Processes, Dashboards, Reports, and Performance Analytics.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Strong knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Certifications Required:

ServiceNow Certified System Administrator (CSA)

Requirements

Deliverables

Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation to meet business and operational requirements.
Configure and customize ServiceNow platform capabilities, including Flow Designer, business rules, UI policies, scripts, dashboards, reports, and performance analytics to support enterprise release management processes and improve operational efficiency.
Design and implement integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems using ServiceNow integration capabilities, APIs, and industry best practices.
Develop and maintain release governance artifacts and reporting capabilities, including release calendars, deployment schedules, risk and dependency tracking, executive dashboards, operational reports, and performance metrics.
Conduct and support solution testing activities, including unit, integration, system, regression, and user acceptance testing, while identifying, tracking, and resolving defects to ensure solution quality, stability, and readiness for production deployment.
Prepare and deliver solution documentation, training materials, knowledge transfer sessions, and operational procedures to support user adoption, ongoing administration, and long-term sustainability of the ServiceNow DPRM solution.
Assess current-state release management processes and develop future-state recommendations to improve release governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

The Release Management Consultant will be responsible for

the following:

Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow Digital Product Release Management (DPRM) solution to enable and enhance enterprise release management processes.
Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements, analyze business needs, and develop scalable ServiceNow solutions and process improvements.
Configure, customize, and maintain ServiceNow platform capabilities, including workflows, Flow Designer, business rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics to support Release Management operations.
Design, implement, and support integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise applications using ServiceNow integration technologies and APIs.
Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement initiatives.
Establish and support enterprise release governance practices, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Develop and deliver process documentation, operating procedures, training materials, knowledge transfer sessions, and user support resources to promote successful adoption of Release Management capabilities.
Provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence

Must Haves:

Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
Certifications Required: 1. ServiceNow Certified System Administrator (CSA)

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More about this job

Responsibilities

Lead the design, configuration, implementation, integration, and ongoing support of ServiceNow Digital Product Release Management, including release workflows, governance, reporting, and connections to enterprise systems. Facilitate requirements and process improvement work, support testing and deployment, and deliver documentation, training, and operational guidance.

Requirements

Requires at least seven years of ITSM consulting and delivery experience, at least five years of hands-on ServiceNow experience, and demonstrated expertise in release governance, process improvement, and enterprise integrations. The role also requires strong stakeholder facilitation and communication skills, broad knowledge of ITIL and enterprise technology environments, and ServiceNow Certified System Administrator certification.

Skills

ServiceNow
IT Service Management
Release Governance
ITIL
Workflow Configuration
Flow Designer
ServiceNow Integrations
API Integration
Change Management
DevOps
CI/CD
Stakeholder Engagement
Requirements Analysis

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
IT Service Management
ITIL
Release Management
Release Governance
Flow Designer
Business Rules
Client Scripts
UI Policies
Performance Analytics
ServiceNow APIs
Change Management
DevOps
CI/CD Pipelines
Systems Development Lifecycle
Incident Management
Problem Management
Service Request Management
Service Level Management
Availability Management
Capacity Management
Requirements Analysis
Solution Architecture
User Acceptance Testing
Cloud Services

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