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Added 3 mins ago
Z
Presales Engineer
Zazz
Canada
- Full-time
Zazz is a software development firm. We design and build custom mobile apps, web platforms, and software, and provide IT staff augmentation, for clients across the US and Canada.
Added 4 mins ago
S
Geospatial Specialist
Stantec
St. John's, NL
- Full-time
As a Geospatial Specialist with Stantec you will provide technical support which includes mapping applications, spatial analysis, and map production; as well as project support for assigned…
Added 1 hour ago
A
Python Developer
Accenture
Toronto, ON
- Full-time
2+ years of general software development experience, featuring significant Python expertise including a deep understanding of standard libraries and common data structures.
Added 2 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
Senior Business Systems Analyst
College of Pharmacists of British Columbia
Vancouver, BC
…business systems analysis or a related field, including senior- or lead-level responsibilities. Certifications such as CBAP, PMI-PBA, PMP, or Lean Six Sigma are an…
Added 3 hours ago
Internal Audit - Specialist, Quality Assurance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Participate in and/or lead audits, including supervising and reviewing the work of team members to ensure that high quality project results are provided on a timely basis.
Added 4 hours ago
A
Technical Program Manager
Actalent
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
…international expansion, and new program variations. You will lead a challenging, high-value, high-visibility program with significant strategic impact, partnering with software and…
Added 6 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…implementation, and maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 6 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…Management, ePermitting), application, AI and integration solution development, project execution, reporting and analytics, and information management practices. The role serves as a key…
Added 6 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 7 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 7 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 7 hours ago
OC
Electrician Shift Lead
Ontario Clean Water Agency
Mississauga, ON · OCWA - Arthur P.Kennedy WT
- Full-time
Must possess a thorough knowledge of computers including operation of various software programs (e.g. Work Management System) and ability to make necessary calculations and interpret data.
Added 7 hours ago
UO
Lead Visual Technician, Marketing
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Creative development: Suggests ideas for video content that align with the University’s communication objectives and plans. Stays abreast of industry developments and best practices while…
Added 7 hours ago
UO
Intermediate Advisor, Communications and Marketing
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Manager of Communications and Marketing, contribute to the development and growth of programs and services offered by the sector through strategic use of marketing and…
Added 8 hours ago
HT
A/P Administrator
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 8 hours ago
CIVIL ENGINEERING TECHNOLOGIST
City of Toronto
Toronto, ON
…sewers, watermains and TTC streetcar tracks as both a Team Lead and Lead Designer. The CET plays a key role in the delivery of capital projects, is accountable for the preparation of…
Added 9 hours ago
J
Lead Software Engineer
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Software Engineer based in Canada.
Added 9 hours ago
P
Java Software Engineer
ProxyLink
Toronto, ON
- $100 to $105 CAD / hour
- Contract
ProxyLink is hiring a Technical Lead to lead the design, development, integration, and delivery of enterprise applications and digital solutions. The ideal candidate will combine strong…
Added 10 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 10 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…
Added 10 hours ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…experience in Oracle EPM Cloud solutions, financial consolidation applications, and enterprise financial systems migration. The ideal candidate will have expertise in analysing, designing,…
Added 10 hours ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…experience in Oracle EPM Cloud solutions, financial consolidation applications, and enterprise financial systems migration. The ideal candidate will have expertise in analysing, designing,…
Added 10 hours ago
SM
RQ11694 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…experience in Oracle EPM Cloud solutions, financial consolidation applications, and enterprise financial systems migration. The ideal candidate will have expertise in analysing, designing,…
Added 10 hours ago
SM
RQ00793 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Project Manager/Leader – ServiceNow Release Management Consultant with extensive experience in IT Service Management (ITSM), ServiceNow platform…

Maarut

RQ00793 - Project Manager/Leader - Senior

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 21, 2026

Original job description

Qualifications and Experience:

Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-transfer sessions, and support documentation for business and technical stakeholders.
Excellent written, verbal, facilitation, and stakeholder engagement skills.
Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.

Technical Capabilities:

Extensive experience configuring, customizing, and administering the ServiceNow platform and IT Service Management (ITSM) modules.
Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions.
Strong knowledge of ITIL and ITSM best practices, including Incident Management, Change Enablement, Release Management, Problem Management, Service Request Management, Configuration Management (CMDB), Service Level Management, Availability Management, Capacity Management, and IT Service Continuity Management.
Advanced experience configuring and customizing ServiceNow workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, Forms, Notifications, Approval Processes, Dashboards, Reports, and Performance Analytics.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Strong knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Certifications Required:

ServiceNow Certified System Administrator (CSA)

Requirements

Deliverables

Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation to meet business and operational requirements.
Configure and customize ServiceNow platform capabilities, including Flow Designer, business rules, UI policies, scripts, dashboards, reports, and performance analytics to support enterprise release management processes and improve operational efficiency.
Design and implement integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems using ServiceNow integration capabilities, APIs, and industry best practices.
Develop and maintain release governance artifacts and reporting capabilities, including release calendars, deployment schedules, risk and dependency tracking, executive dashboards, operational reports, and performance metrics.
Conduct and support solution testing activities, including unit, integration, system, regression, and user acceptance testing, while identifying, tracking, and resolving defects to ensure solution quality, stability, and readiness for production deployment.
Prepare and deliver solution documentation, training materials, knowledge transfer sessions, and operational procedures to support user adoption, ongoing administration, and long-term sustainability of the ServiceNow DPRM solution.
Assess current-state release management processes and develop future-state recommendations to improve release governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

The Release Management Consultant will be responsible for

the following:

Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow Digital Product Release Management (DPRM) solution to enable and enhance enterprise release management processes.
Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements, analyze business needs, and develop scalable ServiceNow solutions and process improvements.
Configure, customize, and maintain ServiceNow platform capabilities, including workflows, Flow Designer, business rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics to support Release Management operations.
Design, implement, and support integrations between DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise applications using ServiceNow integration technologies and APIs.
Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement initiatives.
Establish and support enterprise release governance practices, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Develop and deliver process documentation, operating procedures, training materials, knowledge transfer sessions, and user support resources to promote successful adoption of Release Management capabilities.
Provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence

Must Haves:

Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
Certifications Required: 1. ServiceNow Certified System Administrator (CSA)

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More about this job

Responsibilities

Lead the design, configuration, implementation, integration, and ongoing support of ServiceNow Digital Product Release Management, including release workflows, governance, reporting, and connections to enterprise systems. Facilitate requirements and process improvement work, support testing and deployment, and deliver documentation, training, and operational guidance.

Requirements

Requires at least seven years of ITSM consulting and delivery experience, at least five years of hands-on ServiceNow experience, and demonstrated expertise in release governance, process improvement, and enterprise integrations. The role also requires strong stakeholder facilitation and communication skills, broad knowledge of ITIL and enterprise technology environments, and ServiceNow Certified System Administrator certification.

Skills

ServiceNow
IT Service Management
Release Governance
ITIL
Workflow Configuration
Flow Designer
ServiceNow Integrations
API Integration
Change Management
DevOps
CI/CD
Stakeholder Engagement
Requirements Analysis

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ServiceNow Certified System Administrator
IT Service Management
ITIL
Release Management
Release Governance
Flow Designer
Business Rules
Client Scripts
UI Policies
Performance Analytics
ServiceNow APIs
Change Management
DevOps
CI/CD Pipelines
Systems Development Lifecycle
Incident Management
Problem Management
Service Request Management
Service Level Management
Availability Management
Capacity Management
Requirements Analysis
Solution Architecture
User Acceptance Testing
Cloud Services

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