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Maarut

RQ00805 - Program Manager - Senior

Toronto, ON, Canada

Job type: Contract
Posting language: English
Posted: Sep 25, 2026

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Original job description

The Patient Access & Navigation Services team is tasked with the digital planning and implementation of provincial strategic clinical projects. These are often complex multi-year endeavors that require senior resource oversight to coordinate stakeholders and project activities. The Senior Program Managers, under the Director of the Consumer Access and Client Integrations team, take on strategic projects, such as the provincial Primary

Care Program where they will work on:

Arranging oversight meetings
Program Performance Monitoring
Promotion of Strategic Partnerships between stakeholders of the Programs

Responsibilities:

The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.

Work with internal stakeholders to report project progress and for budgeting oversight, tracking and reporting
Define, implement and operate the program governance
Establish/Manage relationships with Agency's product owners
Establish/Manage relationships with Canada Health Infoway
Engage with Legal, Privacy and Security authorities to evaluate program responsibilities

Desired Skills:

College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience
Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge and/or Lean Six Sigma
Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc.
Knowledge of Ontario’s healthcare landscape including the Electronic Health Record, EMR Systems (TELUS Health, WELL EMR, and Accuro), Provincial Digital Services, Hospital Information Systems (Epic, Meditech and Cerner) and other Healthcare Information Systems used throughout the province
Experience with health system business implementation and deployment projects
Proven track record working with multidisciplinary teams
Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc.
Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders
Ability to readily identify, assess and mitigate implementation and adoption issues
Knowledge of change management, business process integration, and/or evaluation/quality improvement, preferably in the health sector
Experience operating in highly political environments and across various organizational cultures
Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements would be an asset

Required Skills:

7 to 10 years’ experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)
Excellent Leadership, Team Building, and Communication skills, including experience with presenting to C-suite and Executive Leadership Groups across the health sector
Strong stakeholder management, vendor relations, planning and resource management skills
Time Management, with the ability to manage tight deadlines and prioritize multiple projects
Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution
Demonstrated experience leading and overseeing program strategy development from inception through to project close-out
Demonstrated ability to develop successful relationship and build agreement with high-level internal and external stakeholders
Demonstrated experience understanding and articulating executive expectations and translating into program deliverables
Experience developing budgets based on multiple funding channels and cross-organization dependencies
Demonstrated experience with privacy and security requirements of software development and integrations in a healthcare or clinical context.

Requirements

Required Experience:

Experience working with healthcare professionals in the field
Knowledge and experience with Electronic Medical Records systems
Experience with the provincial Electronic Health Record and its assets like OLIS, DHDR, & acCDR
Knowledge of clinical workflows and associated business processes
Experience managing programs with complex governance structures, funding streams and many stakeholders
Demonstrated excellent time management, with the ability to manage tight deadlines and prioritize multiple projects
7 to 10 years’ experience program/project managing electronic health-related projects and the complex relationships

Deliverables include, but are not limited to:

The Senior Program Manager will be required to work with the

appropriate teams to provide:

Organizing program and activities
Creating and managing short- and long-term goals
Developing a budget and operating plan for the program
Developing an evaluation method to assess program strengths and identify areas for improvement
Managing a team with a diverse array of talents and responsibilities.
Client Engagement and Client Management, including but not limited to health care organizations and technology providers
Manage Program Go-live schedules
Manage Project Risk/Issue Management
Implementing and managing changes and interventions to ensure project goals are achieved.

Must Haves:

LinkedIn URL on resume
Experience working with healthcare professionals in the field
Knowledge and experience with Electronic Medical Records systems
7 to 10 years’ experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management)
Experience developing budgets based on multiple funding channels and cross-organization dependencies

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More about this job

Responsibilities

The Senior Program Manager will lead digital health initiatives, including managing project activities, risks, and service change requests to ensure successful deployment. They are responsible for establishing program governance, managing stakeholder relationships, and overseeing budgeting and reporting.

Requirements

Candidates must have 7 to 10 years of experience in project managing digital health projects and deploying clinical software systems. A degree in a related discipline and professional project management certifications are desired.

Skills

Program management
Project management
Digital health
Electronic medical records
Stakeholder management
Budgeting
Risk management
Change management
Clinical workflows
Governance
Vendor relations
Leadership
Communication
Privacy policies
Strategic planning
Healthcare information systems

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Digital Health
EHR Modernization
Electronic Medical Records
Project Management Professional
Lean Six Sigma
MS Project
MS Teams
TELUS Health
WELL EMR
Accuro
Epic
Meditech
Cerner
HPPA
FIPPA
PHIPA
Health Information Custodian
eReferral
Patient Portals
OLIS
DHDR
acCDR
Clinical Workflows
Governance
Budgeting
Risk Management
Change Management
Stakeholder Management
Vendor Relations

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